Dreams - Livingston Opiniões 

Absolutely awful service. I don't usually write reviews but want everyone to be aware. I ordered beds in January and upgraded the order of one to a super king. All was set for delivery on Tuesday. When the guys arrived, the chuckle brothers, only one bed was on the van.. I was told to call customer services. I called the livingston store where I ordered them. The computer was down and they couldn't help. One of the guys who knew I wasn't happy called his manager to discuss and said to him/her, do you want to speak to her (me) and apparently the manager said no.
So I called customer services, it was a 45 minute call wait supposedly, I had it on loud speaker when the guys were building the one bed they did have. Whilst they were building it, one of the guys had balanced the headboard, and then he walked away from it, and it came clattering down on the bed. The headboard and bed are wood; big chunks out of the headboard slats and the side of the bed. He was apologetic, however, when I asked to speak to his manager, he got jumpy and said his manager wouldn't speak to me and that they would report it- turns out they did but to say the bed arrived damaged now weeks for replacement parts... down two beds.
Meanwhile still on hold, the 45 minutes was 1hour 7, with the last 25 minutes telling me I only had 1 minute left to wait....
Whilst waiting, guess what?..... customers services calls me to leave a message to say they had heard the bed arrived damaged and have ordered new parts....
I decided to go into the livingston store yesterday, only one lady on who was serving customers... tried chat today... nothing, for hours and a useless response not acknowledging my issues. DO NOT GO NEAR THEM.... They'll take your money and sell you the world no problem with systems then, but delivering to promise.. not very likely. Insult to injury the beds have now come down in price since I ordered them....

Great company to do business with. always the best mattress and best service from all staff including delivery.

The mattress looks great, good quality. We are still trying to adjust to the new mattress at present so cannot comment any further. Staff in store were helpful and friendly when choosing what matters we were looking for.

Firstly , such a great product I bought it twice !
The team who delivered were polite , respectful of my property and very helpful . They kept me informed every step of the way in the 24 hrs before my delivery time .

Staff including delivery men helpful and courteous.

At shop Kevin was very helpful and two lads who delivered to us were really helpful and wouldn’t let us do anything meant a lot to us

Excellent service in the shop, delivery guys arrived on time on the date arranged. All staff we dealt with were polite, helpful and professional at all times.

Knowledgable staff to help select a good mattress for my needs. Able to arrange delivery to suit & delivery team excellent.

Great comunication, update on arrival of delivery
Delivery guys very professional and courteous

Great service, lovely staff, quality product

Was attended to by Darren a very nice helpful guy mattress was delivered on time and removal guys very polite and helpful too can only say all in all was great experience from beginning to end thanks

Awesome staff! Listened to our needs and didn’t try to sell us something more than what we needed. Even made my mom a cup of tea with some biscuits! Highly recommend them!

We were late to buy a mattress, and store was closing in 15-20 minutes, but the gentleman was really helpful, He let us, even go on the machine to help choose suitable mattress and that took extra 20 minutes.
We really appreciate the staff’s effort which were beyond expectations.

Thank you, 👍.

Scott was great, everything worked well with sale and delivery guys were brilliant

Excellent purchase in sale. Really good communication delivery and customer service. Very happy with my purchase. Very comfortable zip and link bed that I found difficult to get elsewhere easily. Couldn’t be happier. Thanks Dreams.👍🏼

I paid over £1100 pounds for a mattress. At first I thought it’s too expensive, but in the end I bought it. It was a fantastic purchase I sleep better I have no aches and pains in the morning. The salesman knew exactly what he was talking about. Thank you very much Dreams I will be back if I need anything.

The delivery was on time - at the booked date and time, no delays at all. And guys did a fantastic job.

From ordering to delivery my experience with sales staff and delivery men was excellent took old bed away and built the new one no mess left .

Great staff member right from instore to delivery. I'll call again.
I was told about all offers available when I asked and staff member was highly courteous and helpful
Thanks

From the purchase to delivery was brilliant