Dreams - Sheldon Opiniões 

134
TrustScore: 5 em 5

4,8

Wells Green Retail Park, B26 3PX Birmingham, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Dreams store was very large inside and presentable. The staff member that served me was very helpful and polite, providing options and suggestions. The order proceeded according to date and wa... Ver mais

Classificada 4 em 5 estrelas

Gents who delivered mattress were respectful of property. Can't fault them. Only criticism is with your charges to place mattress in bedroom. We do think £39 is excessive for something that took 5 mi... Ver mais

Classificada 5 em 5 estrelas

Friendly store assistant, good explanations, completed sale quickly. Texted with regular updates, mattress arrived before specified time slot but suited me. As agreed and paid for old mattr... Ver mais

Classificada 5 em 5 estrelas

Brilliant F2F customer service. Matt saw my husband and I wondering in the store and laying on every single bed we came across in the hopes that it would please us both. Matt directed us towards their... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Wells Green Retail Park, B26 3PX, Birmingham, Reino Unido

  • 01212815718

4,8

Excelente

TrustScore: 5 em 5

134 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,8

Todas as opiniões

(134)

13 337 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Excellent Product Knowledge.

Excellent service from Matt and his colleague at Sheldon Birmingham store.Took their time helping us ,really good advice.Listened to what we were looking for and guided us to make right choice.

12 de novembro de 2024
Classificada 5 em 5 estrelas

Perfect 'browsing'experience

The efficiency and product knowledge and patience Toni showed me when I went to mainly, browse. I had to buy a bed!! There was no pressure to sell and a had good time to make my mind up. An absolute pleasant experience. Toni is a credit to your team. Thank you

30 de novembro de 2024
Classificada 5 em 5 estrelas

Great experience super friendly staff…

Great experience super friendly staff which was very helpful and provided everything and more that I needed. Little slow on welcoming me once in I went into store had to ask for help and no one else was in the store at the time but that was the only slight negative.

5 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The staff is very helpful and…

The staff is very helpful and knowledgeable on everything beds. While the store is well laid out, warm and clean. Loads of deals available at the time. The dreams sleep match technology is interesting and I recommend giving it a go.

9 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful new bed

Beautiful new bed, well worth the money. The customer service we received throughout was exceptional, from the store to the delivery guys who took great care in delivering and assembling our new bed. Very happy with our purchase and how we were treated throughout the whole process. Highly recommended. 👍

9 de novembro de 2024
Classificada 5 em 5 estrelas

Great service

Staff were friendly and helpful. I was notified about delivery slot time and they took away all packaging.

18 de setembro de 2024
Classificada 4 em 5 estrelas

Good beds

Good beds! I was looking for a single divan that opens from the side and dreams had exactly what I wanted. The member of staff, Daren, who served me was very nice as well.

24 de novembro de 2023
Classificada 5 em 5 estrelas

From the warm welcome & cup of tea from…

From the warm welcome & cup of tea from the Sheldon branch, our Dreams experience was brilliant to delivery, regular updates of order progress, slot time given & the guys where bang on time with our order, polite friendly delivery service 😀 thank you Dreams for a great service & fantastic night's sleeps to come. See you in eight 👍

14 de setembro de 2024
Classificada 5 em 5 estrelas

Didn't disappoint

Good knowledge of products and excellent customer service. It took approximately half an hour to choose s bed.

30 de julho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Damage off property during delivery now resolved

The delivery drivers knocked a picture off the wall and smashed it. Despite having emailed twice as advised I have not heard anything about when the will reimburse me for the same. I am extremely upset by the lack of response as the picture has great sentimental value to me.
Update
I have received an email from Dream who have offered me compensation for the damage

27 de julho de 2024
logótipo da Dreams - Sheldon

Resposta da Dreams - Sheldon

Good afternoon

Thank you for your recent review. I am sorry for the damage caused to your property during delivery. I can assure you that your delivery teams will take all necessary precautions, but unfortunately on occasion accidents to happen. Please accept my sincerest apologies for any inconvenience and distress caused.

I have sent you an email with a suggested resolution which I hope you will find suitable.

I look forward to speaking with you shortly.

Many thanks

Peter

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