Dreams - Shrewsbury Opiniões 

245
TrustScore: 5 em 5

4,8

Sundorne Retail Park, SY1 4YA Shrewsbury, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Friendly helpful store staff, no pressure. Pleased with Ottoman bed sale offer we chose, having also looked at rival stores. Delivery updates were faultless. Delivery staff were polite and offered ass... Ver mais

Classificada 5 em 5 estrelas

Greeted by friendly staff. Needs were identified and we were guided to mattresses that were recommended by the Sleepmatch device. No pressure to purchase, knowledgeable staff and slick service. Select... Ver mais

Classificada 5 em 5 estrelas

We had such a lovely sales person called Scott from Shrewsbury branch. He answered all our questions was such a great person to talk. He made use feel we had made the right decision and nothing was to... Ver mais

Classificada 5 em 5 estrelas

Somewhat of an impulse purchase, but glad we popped into Dreams of Shrewsbury. Scott was extremely helpful, knowledgeable, open and honest. Showed us plenty of options without being pushy - no hard se... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Sundorne Retail Park, SY1 4YA, Shrewsbury, Reino Unido

  • 01743598047

4,8

Excelente

TrustScore: 5 em 5

245 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(245)

14 409 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

AT LAST A GREAT NIGHTS SLEEP

when it was time to buy a new mattress we decided to try Dreams the staff we're excellent we tried the computer test and i did not think it would make any difference but it chose the correct bed for us and at last i can get some good sleep the DREAM SHOP WAS EXCELLENT thankyou

2 de novembro de 2024
Classificada 5 em 5 estrelas

We purchased a new bed for our new home…

We purchased a new bed for our new home - but completion was delayed. The Dreams store in Shrewsbury held on to our purchase and worked with us on a delivery date for as soon as we moved in. The guys who assembled the bed in situ were great too.

26 de outubro de 2024
Classificada 5 em 5 estrelas

Highly recommend this store

The service we received was very professional,left us alone to make up our minds,and when we wanted help and advice they were there,as we looked at different beds.The after service and call back after we had purchased was excellent,also the delivery men were very fast polite and efficient.This was a second purchase at this branch as we had also bought a new bed ,mattress and head board last year.

11 de outubro de 2024
Classificada 5 em 5 estrelas

New mattress

Staff were very helpful when selecting the mattress.
Delivery was when stated. The delivery men were very efficient removing the old mattress and placing the new mattress on the bed.
The mattress is very comfortable and I have been sleeping very well.

5 de outubro de 2024
Classificada 5 em 5 estrelas

First Class Service

Liz, the sales assistant, was extremely helpful. She gave us exactly the kind of advice and time we needed and was friendly and engaging throughout the process. This was a delightful customer experience rarely experienced and was the desiding factor when we opted to buy from Dreams. We're delighted with our purchase. The mattres was delivered as promised. We would happily recommend Dreams if all of the staff provide this level of service.

28 de setembro de 2024
Classificada 1 em 5 estrelas

Run for the hills absolute diabolical…

Run for the hills absolute diabolical company
Ordered a bed and mattress end of July they gave me a delivery date on the 2nd September two days before delivery they cancelled the delivery date .we had taken time of work for this date.
Second date 2nd of October that was cancelled the third date was the 11 of November that's when we cancelled our order
WILL NEVER SHOP AT DREAMS AGAIN

7 de setembro de 2024
Opinião espontânea
logótipo da Dreams - Shrewsbury

Resposta da Dreams - Shrewsbury

Good afternoon John,

Thank you for leaving us your feedback.

I am terribly sorry to hear that your delivery was delayed twice.

I did try to call you today so we could discuss your experience in more detail but as I could not reach you, I have sent you an email and I do hope to speak with you soon.

Many thanks,

Kishan

Classificada 4 em 5 estrelas

Price maze

I bought a Lucia bedframe and Prescott mattress and am relatively happy with both products. The bedframe is larger than anticipated because of the "sleigh" style. The mattress (2 weeks later) has finally thrown off its chemical pong 😷
What I'm disappointed by is the pricing system.
After ordering, the mattress went down by £300, Dreams said they would refund the difference (they did and I'm grateful) but I was 33rd in the customer service queue and waited 50 minutes to speak to an advisor. Just for info everyone, Dreams will release special price offers on Wednesday morning and raise prices again by next Tuesday. If you're prepared to play the system you might get a bargain 🙂

20 de setembro de 2024
Classificada 3 em 5 estrelas

Unable to use mattress yet as it would…

Unable to use mattress yet as it would appear to need longer to air. Unpleasant smell at the moment. Hope it wears off soon. Delivery men very good .

14 de setembro de 2024
logótipo da Dreams - Shrewsbury

Resposta da Dreams - Shrewsbury

Good morning Evelyn,

Thank you for leaving us your feedback.

The mattress you have contains materials that were put together to build the mattress but once in the mattress, the protective packaging is wrapped onto the mattress. As such, the mattress may omit a smell and only those with heightened and strong sensitivity to smell may notice this.

In order to make sure nothing is missed, I have sent you an email and will be happy to assist if you require any further advice or assistance.

Many thanks,

Kishan

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais