my hard of hearing/indecisive mum needed a new bed. Scott’s patients was brilliant to help her choose.
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Leia as opiniões dos outros
Friendly helpful store staff, no pressure. Pleased with Ottoman bed sale offer we chose, having also looked at rival stores. Delivery updates were faultless. Delivery staff were polite and offered ass... Ver mais
Greeted by friendly staff. Needs were identified and we were guided to mattresses that were recommended by the Sleepmatch device. No pressure to purchase, knowledgeable staff and slick service. Select... Ver mais
Somewhat of an impulse purchase, but glad we popped into Dreams of Shrewsbury. Scott was extremely helpful, knowledgeable, open and honest. Showed us plenty of options without being pushy - no hard se... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Sundorne Retail Park, SY1 4YA, Shrewsbury, Reino Unido
- 01743598047
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Friendly and efficient service
We were impressed by the friendly and efficient way the staff presented when we went to the shop to select and purchase a mattress right through to the delivery men.
We are very pleased with our mattress and would certainly recommend Dreams to other people .
Staff were not pushy really helpful and…
Staff were not pushy really helpful and nee the product really well
Not pounced on when you go through the door.the door.
Friendly not pushy leave you to look around. Available to answer questions.
My dreams brd
All was good in the shop very helpful with the choosing of are bed the delivery was excellent with plenty of notice of when the bed was coming and the driver and his mate where pleasant and helpful
The only downside that I do have in the shop they kept on trying to sell me the build the bed option and how much of a hard bed it was to build as when I came to build it it was very simple
Tempur mattress
We had a lovely experience choosing our mattress we choose a Tempur mattress which we have found very comfy I would definitely recommend it
good salesman
good salesman, new his stuff, good bed, good price
delivery men friendly and helpful giving good hint on
installation which saved me time, everything about the purchase was more than good.
I had great customer service
I had great customer service from the staff at Dreams, Shrewsbury. Prices to suit all budgets.
The shop was lovely and clean and there was a huge choice of products.
It was quick and easy to order my new mattress, and I had a choice of delivery dates.
Great product and helpful staff…
Very friendly and helpful staff who took time to understand our needs
Friendly approachable staff
Excellent customer service
We had tried to buy a mattress from Emma Sleep but after two months of promises and,....nothing, ...eventually they refunded. It was so simple to deal with Dreams who delivered a quality product in two weeks and took our old mattress away in 10 minutes. It was a lesson learnt to use local outlets in the future and avoid online companies who cannot compete on customer service.
The delivery men were polite but by the time t
The delivery men were polite, but by the time they got the returned mattress into the van the cover which I had purpose and struggled to fit and seal was in shredded
So much for Health & Safety ,!!
A great experience - thank you
We were made welcome in the store and were given plenty of assistance in choosing the right products. The mattresses we chose are excellent.
Excellent service and delivered when…
Excellent service and delivered when they said, with a text and then a phone call just before they arrived.
The mattress is comfortable the sales…
The mattress is comfortable the sales person made the buying process really easy
Really good experience
Really good experience, checkout was good and nice I could pick a day for my mattress to be delivered! Delivery men were also amazing and so helpful , even carried the mattress upstairs for me, lovely!
Friendly knowledgeable staff
Got a lot of support and information from a very knowledgeable staff member, without feeling pressured.
Used the assessment process to work out which mattress worked best for us. Of those chosen, all were good but the one we chose was spot on from the day it arrived.
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Problems with delivery time s!ots
I was informed the proposed delivery time slot at 13.07 on 30th Aug and informed you were unable to accept any requests to change this. Delivery to be on 31st Aug between 13.30 andb15.30. This was confirmed at 8.07 on 31st.
At 8.45 on 31st I received a text from your driver changing the time slot to between 12.00 and 14.00 making no allowance for arrangements I had made to comply with the time slot I had been given .

Resposta da Dreams - Shrewsbury
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