Natalie and chet was really helpful . Natalie was so friendly and made sure we was ok and what we was looking for . Even when busy Chet and Natalie checked in on us and when was free seen us straight... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... Ver mais
Several things made the experience good for us; a) shop was close to where we live b) sales lady was friendly, competent and knew her products very well c) they had a machine (forget) the name... Ver mais
Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Solihull Retail Park, B90 4LD, Solihull, Reino Unido
- 01213683946
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I decided to purchase a new bed as I…
I decided to purchase a new bed as I was moving house. I was given very good advice and offered a variety of suitable mattresses, beds and pillows that would best suit me. The guidance I received proved invaluable. The sales team were very friendly and helpful as were the delivery team who set up the bed on arrival. I am now sleeping better than ever on my new bed. I should have replaced my old bed years ago.
Great experience in store
Great experience in store. Staff (Bridie)could not have been more helpful. I was even treated to a lovely cup of coffee. Best shopping trip I've ever had. Thank you so much.
Headboard supplied
Headboard supplied, but fitted slightly out of the horizontal level . Otherwise all good.
excellent and freindly service very…
excellent and freindly service very well pleased was VERY helpfull reccomended
Poderá usar IA para responderLer mais
Store experience good
Store experience good - hanks Rachel. Delivery did not go as planned. The actual delivery people were very good, helpful and friendly - not their fault that it went wrong. Having received time slot ( 3 times) it was very unhelpful that this changed several times and resulted in having to travel between locations, more than once, to receive item. Blaming computer for error is 'bit of cop out' Have now changed review from 3 to 5 stars. as service received has been exceptional. Glad to find company who seem to willing to listen and act. Thank you Dreams.

Resposta da Dreams - Solihull
Excellent service from ordering service…
Excellent service from ordering service in store , to the delivery of the mattress! Thank you Dreams 😊
Excelent service
Helpful service in store. Delivered on time with respect to the property
experience
Several things made the experience good for us;
a) shop was close to where we live
b) sales lady was friendly, competent and knew her products very well
c) they had a machine (forget) the name to help us choose the hardness/softness of the mattress. Also let us try various types of pillow
d) wasn't very long between ordering and delivery
c) delivery people removed our old mattress
d) we've also got a 100 day trial period
We've had brilliant rest, since we bought the new mattress. It's ever so comfortable and warm compared with the previous one.
The staff that helped me
The staff that helped me. Natalie and Liz at tthe Solihull branch were both knowledgeable and helpful. They listened to my requirements and went above and beyond to ensure I got a bed and mattress delivered in a quick timeframe. Thanks for staying open late and beingbpatientvand friendly. Great staff 💯 recommend
The young girl in the shop was very…
The young girl in the shop was very helpful and patient and she knew what she was talking about she was very good we are pleased with our mattress and pillow the delivery men was very quick and polite they took their shoes off before they came in the house overall very pleased
Delivered efficiently and on the agreed date
Delivery was smooth, efficient, on the agreed date, and the deliverymen were courteous and very capable. I really do not see how the process could have been any better!
From the store to the delivery guys
From the store to the delivery guys, all the staff have been brilliant would definitely by from Dreams again. From the store to the delivery guys
Lauren at solihull retail park was…
Lauren at solihull retail park was excellent in customer service
Helpful and friendly sales staff
Helpful and friendly sales staff, bed delivered promptly and assembled without fuss!
Mattress purchase experience
The sales assistant was very helpful, polite, good customer service. Delivery guys were also very nice , helpful and polite. Couldn't fault any of it. Happy customer.
Great people to deal with in store and…
Great people to deal with in store and delivery men (superb)nothing too much trouble.
Outstanding customer service
Outstanding customer service. Competitive pricing. Good range.
All came on time the men were very good…
All came on time the men were very good and explained everything to me .
The staff in the shop very helpful
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







