Dreams - Solihull Opiniões 

345
TrustScore: 5 em 5

4,8

Solihull Retail Park, B90 4LD Solihull, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Natalie and chet was really helpful . Natalie was so friendly and made sure we was ok and what we was looking for . Even when busy Chet and Natalie checked in on us and when was free seen us straight... Ver mais

Classificada 5 em 5 estrelas

On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... Ver mais

Classificada 5 em 5 estrelas

Several things made the experience good for us; a) shop was close to where we live b) sales lady was friendly, competent and knew her products very well c) they had a machine (forget) the name... Ver mais

Classificada 4 em 5 estrelas

Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Solihull Retail Park, B90 4LD, Solihull, Reino Unido

  • 01213683946

4,8

Excelente

TrustScore: 5 em 5

345 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(345)

13 450 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I decided to purchase a new bed as I…

I decided to purchase a new bed as I was moving house. I was given very good advice and offered a variety of suitable mattresses, beds and pillows that would best suit me. The guidance I received proved invaluable. The sales team were very friendly and helpful as were the delivery team who set up the bed on arrival. I am now sleeping better than ever on my new bed. I should have replaced my old bed years ago.

4 de outubro de 2024
Classificada 5 em 5 estrelas

Store experience good

Store experience good - hanks Rachel. Delivery did not go as planned. The actual delivery people were very good, helpful and friendly - not their fault that it went wrong. Having received time slot ( 3 times) it was very unhelpful that this changed several times and resulted in having to travel between locations, more than once, to receive item. Blaming computer for error is 'bit of cop out' Have now changed review from 3 to 5 stars. as service received has been exceptional. Glad to find company who seem to willing to listen and act. Thank you Dreams.

5 de outubro de 2024
logótipo da Dreams - Solihull

Resposta da Dreams - Solihull

Good afternoon Sue,

Thank you for taking the time to leave us your feedback.

I am very sorry to hear of the service issues you encountered on the day of delivery. I have shared your feedback with our planning team for further review.

I did try to call you to discuss this matter further but as I was unable to reach you, I have sent you an email and I hope to hear from you soon.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

experience

Several things made the experience good for us;
a) shop was close to where we live
b) sales lady was friendly, competent and knew her products very well
c) they had a machine (forget) the name to help us choose the hardness/softness of the mattress. Also let us try various types of pillow
d) wasn't very long between ordering and delivery
c) delivery people removed our old mattress
d) we've also got a 100 day trial period

We've had brilliant rest, since we bought the new mattress. It's ever so comfortable and warm compared with the previous one.

1 de setembro de 2024
Classificada 5 em 5 estrelas

The staff that helped me

The staff that helped me. Natalie and Liz at tthe Solihull branch were both knowledgeable and helpful. They listened to my requirements and went above and beyond to ensure I got a bed and mattress delivered in a quick timeframe. Thanks for staying open late and beingbpatientvand friendly. Great staff 💯 recommend

29 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The young girl in the shop was very…

The young girl in the shop was very helpful and patient and she knew what she was talking about she was very good we are pleased with our mattress and pillow the delivery men was very quick and polite they took their shoes off before they came in the house overall very pleased

23 de agosto de 2024

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais