Dreams - Walton on Thames Opiniões 

116
TrustScore: 5 em 5

4,8

Brassey House, KT12 1QD Walton-on-Thames, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I would definitely shop here again. Ldil was very friendly, helpful and recommended products that I might like. She made the whole process easy and made sure I got the best price possible.

Classificada 5 em 5 estrelas

Very helpful sales girl, gave good advice and not pushy at all. Tried out many mattresses finally chose a top of range on sale but still a few hundred pounds more than I expected to spend. Happy with... Ver mais

Classificada 5 em 5 estrelas

Helpful staff in showroom. Wide choice of products and an opportunity to test mattress before purchase. Product delivered on time on agreed date.

Classificada 3 em 5 estrelas

The mattress is excellent quality, and the delivery was faultless. The two guys who delivered and took away our old mattress were very polite and efficient and even took their shoes off before enter... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Brassey House, KT12 1QD, Walton-on-Thames, Reino Unido

  • 01932362907

4,8

Excelente

TrustScore: 5 em 5

116 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(116)

14 140 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Friendly staff

The sales staff were polite and helpful, and the delivery men were the same, I was having carpet fitted, so the delivery men came back later so the carpet could be laid first, which I thought was very good of them

24 de maio de 2024
Classificada 3 em 5 estrelas

We liked a real shop not a virtual one

We liked a real shop not a virtual one. The day we went we had an assistant that had only recently joined and he was not helped when your Internet access went down (so no confirmed delivery dates) and no credit cards worked. I went back the next day (~5 miles away) to sort it all out, when the new assistant was not on duty and a more experienced one was.

23 de março de 2024
logótipo da Dreams - Walton on Thames

Resposta da Dreams - Walton on Thames

Good afternoon

Thank you for taking the time to speak to me today. I am so sorry for the issues you had with trying to place the order initially.

I am glad the issue was rectified and you are now happy with your purchase.

Should you need any further help or assistance in future, please do not hesitate to contact me.

Many thanks

Peter

Classificada 5 em 5 estrelas

Love the new mattress …

We had such good service at the Walton branch. Prakash took us through everything and gave us good advice about the mattress and pillows
My only gripe which isn’t their fault is the mattress did have an odour which has taken a while to go.

15 de março de 2024
Classificada 5 em 5 estrelas

Fabulous service from Dreams start…

Fabulous service from Dreams from start to finish . Very knowledge helpful salesman Shahid in the shop in Walton on Thames . He was so polite not pushy and I felt he helped me but just the right bed for me . The bed was scheduled to be delivered a week later and it was just that . Gary x his colleague called and gave me an exact time for delivery on that Wednesday . It was delivered exactly at that time and put up in 20 minutes. They showed me how to move the bed and how to turn the mattress . They took away all the packaging . Their service was fabulous . So impressed with Dreams .

31 de janeiro de 2024
Classificada 4 em 5 estrelas

Buying new bed

We have been buying a new bed at the Walton-on-Thames branch. Great bed really happy with that. Many thanks to John for explaining everything and helping us to decide. I have to say doe that the rest of the staff working on that day was making us and other customers feel rather uncomfortable. Constantly making jokes and laughing whoever entered the store, very poor and unprofessional behaviour. Next time I would visit a different branch.

26 de novembro de 2023
Classificada 5 em 5 estrelas

Great customer service

Great customer service in the Walton on Thames branch. Sleep match service really helped identify the mattresses that would be right for us.

28 de dezembro de 2023
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