Dreams - Wrexham Opiniões 

181
TrustScore: 5 em 5

4,8

Unit 2C Berse Road, LL11 2BL Wrexham, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This mattress was for an up market holiday let with only Saturday changeovers between 10am to 3pm so I was rather nervous that we would receive the product in time. Everything went absolutely to plan... Ver mais

Classificada 5 em 5 estrelas

Assessing our sleeping postures on the sleep match as well as trying out several mattress was highly useful in helping us make the right choices for our sore backs. With the store discount, free deliv... Ver mais

Classificada 5 em 5 estrelas

We found very helpful staff giving useful advice. We've bought from this store in the past, and can't fault the sales team. They were helpful without being intrusive, and responded very well to ou... Ver mais

Classificada 4 em 5 estrelas

Helpful staff and wide range of beds to choose from. I am pleased with the Silent Night mattress we bought and the good delivery service. I suggest it would have been helpful to have a copy of the S... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Unit 2C Berse Road, LL11 2BL, Wrexham, Reino Unido

  • 01978515364

4,8

Excelente

TrustScore: 5 em 5

181 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,8

Todas as opiniões

(181)

13 337 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

1st class service 20 out of 20

Our salesman at wrexham branch had amazing knowledge of his stock he made the whole process easy for us he also put us on the dreams sleep machine and guided us to the right mattress top Mark's for this man .....

6 de fevereiro de 2025
Classificada 5 em 5 estrelas

Great advice in store without the hard sell.…

Great advice in store without the hard sell. Item delivered as promised and on time with no issues, good communication. Item was as expected.
Very pleased with the bed, mattress and bedding. Good quality at a reasonable price.

1 de fevereiro de 2025
Classificada 5 em 5 estrelas

We have returned to purchasing from…

We have returned to purchasing from Dreams as this was the third mattress in three years. The previous two did not last and were too uncomfortable. The staff were helpful and encouraged us to try them out. Unfortunately, as we decided to upgrade from a Double to a Kingsize they didn't have any bed frames to fit our criteria, so we had to purchase from elsewhere. The delivery was excellent and exactly as we were informed. We received a phone call confirming the 2-hour delivery slot and the men were very polite. If only the delivery from the bedframe company was half as good!!

18 de janeiro de 2025
Classificada 5 em 5 estrelas

Fantastic

Fantastic. Excellent customer service from a guy called Paul at the Wrexham branch. He was extremely helpful and honest.

Minor issue, the delivery team who to be fair were friendly damaged an internal wall when taking out the waste squeezing it past the to be installed mattress.

3 de janeiro de 2025
Classificada 5 em 5 estrelas

Delivery service

The service was good from day of purchasing and the day the beds were delivered.The delivery team did a good job, presented and worked in a professional way.They were really friendly and polite.Overall very good service

19 de dezembro de 2024
Classificada 5 em 5 estrelas

Dream of a service

From the courtesy and advice from Sean at the wrexham shop to the very lovely delivery men, shopping at dreams has been a good experience. We were kept informed from order to delivery. We need to purchase a further two single beds in the next few weeks and will be going only to dreams.

29 de dezembro de 2024
Classificada 5 em 5 estrelas

Excellent customer care

Excellent customer care, I was given the opportunity to try out as many mattresses as I wanted. Great range of products. The removal of my old bed and mattress was a very useful option, as was delivery to my room if choice, and assembly. I am happy with my new bed and mattress, and my sleeping has improved slightly.

20 de dezembro de 2024
Classificada 5 em 5 estrelas

Easy

Easy, straightforward and great advice on choosing the right mattress and bedframe.

15 de dezembro de 2024
Classificada 5 em 5 estrelas

Very helpful sales team

We found very helpful staff giving useful advice. We've bought from this store in the past, and can't fault the sales team. They were helpful without being intrusive, and responded very well to our needs, which certainly helped us to make the right choice. And importantly, they answered our questions honestly.
Excellent customer service!

25 de novembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

We had to air the mattress

We had to air the mattress. Probably been rapped up in a plastic bag for a long time.

We had a funny smell. The smell is gone now after spraying refreshing spray.

5 de outubro de 2024
logótipo da Dreams - Wrexham

Resposta da Dreams - Wrexham

Good afternoon Suzan,

Thank you for taking the time to leave us your feedback and for speaking with me today.

I am glad to hear that by airing the mattress, aided by a refreshing spray, the new product smell dissipated nice and quickly.

Should you require any further assistance, please feel free to send me an email. I will be happy to help.

Many thanks,

Kishan

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