Dr.PAWPAW Opiniões 

I bought the spf lip balm. Fantastic product and loved using it.
Unfortunately the container it was in became faulty and split along the screw thread.
I contacted the customer service team at DrPawpaw and had an extremely quick reply from Katie. She was super lovely, understanding and incredibly helpful!
She organised to send out a replacement and asked for the original to be returned and provided a return label so they could look into the faulty container.
I received my replacement in just a couple of days which was great.
I honeslty could not fault the customer service I received and love the lip balm.
Thank you so much Katie!! xx

Very quick response to an email I sent and problem was rectified in a few days.
Katie was very pleasant, helpful and good communication throughout.

Thank you Dr Paw Paw your response was amazing. You answered my questions and solved my issue in under 24 hrs. Thank you for my replacement lip balms now I can carry on enjoying your fantastic products. 👍

Great product and fab customer service. I had a problem with a tube splitting, emailed them and got a message by return saying they will replace it. Measure oof a good company? How well and easily they put things right. 🙂

The best customer service I have ever encountered, chatted with Jessica Watts, and was met with kindness, profesionalism, cooperation and very strong wilingness to help. I am very satisfied with this company, especially with them getting back to me very fast.

I had the pleasure of speaking to Katie Lott regarding a packaging issue. Cannot fault the customer service in any way and highly recommend the company for their products too! Thank you

Jessica Watts, super helpful with quick responses

I had an issue with a faulty tube where the seal broke meaning I lost a lot of the product. The customer service assistant was very quick to resolve the matter, sending me a new tube with no problem asked, I just had to send some photos. Very quick responses and Jessica (CS rep) was so helpful!

Absolutely Fantastic!
I bought a pack of 3 balms on my flight back from Spain, one of them I have only just opened and was broken. I emailed customer service on Saturday and had a reply Monday morning from them (Jessica!) asking for my address to send a replacement. Products are fab and so are the staff... well done Dr PawPaw!

I had a faulty lip balm and they replaced it straight away. They replied very fast aswell

Prompt, professional and courteous .

Brilliant quick response very happy

Love the original balm! Customer service particularly Jessica was so helpful with my query and went above and beyond!

I purchased a blue lip cream for my daughter for Christmas. The first time she used it the end popped and made quite a mess.
I emailed and was asked a few questions, asked for pictures and a new one sent to me quite quickly. I was happy that I was able to communicate with someone directly.
When it arrived, the box was rather large so I was excited that I may have received a little extra bonus, but sadly not. Just the replacement rattling around in a big box.

Absolutely love this company. Great products and great customer service.
I had to get in contact about something and it was resolved within days. Would highly recommend this company.

Customerservice is great and easy to talk to. My order was not delivered to me and I was concerned I'd lose my money and order too.

Thankfully the customer service team was so very helpful.

I emailed the company as I had a problem with a spray attachment on a hair product. They replied swiftly to my email, gave me advice on the product and arranged for a replacement spray attachment to be sent. Excellent service

I had a tube of the fabuous Nighttime lip mask, which on squeezing burst at the wrong end of the tube. I contacted their customer service and the next day they got back to me and arranged for a replacement product to be sent. Jessica in the customer service team was friendly and solved the problem in super quick time.

Contacted Sarah regarding a damaged product and had a replacement a few days later

I've been gifted Dr Pawpaw from Christmas which was purchased at TK MAXX its absolutely amazing !
I have curly and wavy hair which is prone to frizz
I also have sensitive skin and can have a reaction to Sodium Lauryl Sulphate.
So I've always used vegan products.

Now the items I've used
Dr Pawpaw it does it all shampoo, conditioner and spray is very friendly to my skin and hair.
I don't know what you've done but wow!

I would like to see Dr PawPaw more available in shops.