I contacted drpawpaw customer service to ask about the smell of a lip balm I bought on Amazon. Katie very kindly sent me a replacement without even me asking, and when it didn't arrive, sent me anothe... Ver mais
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Leia as opiniões dos outros
I have recently purchased a trio pack of shimmering coloured lip colours. All three colours are really wearable and leave lips feeling soft. They also contain peppermint oil which makes them feel real... Ver mais
A empresa respondeu
I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many... Ver mais
Purchased some body mists and the pump was faulty. I contacted customer services and Katie was very quick to replace the whole bottle of mist which I was not expecting! Great communication and custome... Ver mais
Informações sobre a empresa
Escrito pela empresa
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Informações de contacto
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, Reino Unido
- info@drpawpaw.com
- www.drpawpaw.com
4,8
Excelente
265 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Geralmente responde dentro de uma semana
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ABSOLUTELY AMAZING SERVICE
What can I say about the customer service at DrPawPaw - ABSOLUTELY AMAZING that's what. My problem was dealt with on the same day, with a replacement being promised asap by Sarah. Being a few days before Christmas, I expected to wait until the New Year but it arrived the very next day! I couldn't believe it. Thank you Sarah for your prompt attention. I will definitely be buying from you again.
21 de dezembro de 2023
Opinião espontânea
Outstanding customer service.
Great products and great customer service. I had a problem and it was rectified immediately, very fast response.
21 de dezembro de 2023
Opinião espontânea
fast delivery great prouduct
28 de setembro de 2023
Vegan products which are effective and…
Vegan products which are effective and lovely to use
25 de novembro de 2023
Excellent Customer Service
Emailed Customer Service, I had a reply the same day and alternative pumps were dispatched to me straight away. Very good Customer Service by Sarah.
2 de novembro de 2023
Opinião espontânea
Excellent customer service
I recently contacted the company because I accidentally subscribed to a product and couldn't work out how to cancel it, not only did they deal with it quickly and efficiently they also gave me a discount for my next purchase. I love the products I've tried so far and will definitely be using the discount to try some more.
2 de outubro de 2023
Over priced
25 de setembro de 2023
Amazing customer service,impressed at…
Amazing customer service,impressed at such a quick response and my issue was instantly resolved.Only just started using the products but so far I am very impressed.If only all companies could offer such great service.
29 de setembro de 2023
Opinião espontânea
Not a very good product
I purchased the Dr PAWPAW 7 IN 1 hair treatment spray. It's more of a cream so needs shaking really well to get it to come out of the nozzle. Despite doing this before every use the nozzle just clogs up and I could get nothing out after a couple of sprays. I also found it left my hair quite lank. Very disappointing considering it's an expensive product.
18 de julho de 2023
Opinião espontânea
I was given a lip balm by a friend for…
I was given a lip balm by a friend for my birthday and I put some on as it did so it also started coming out of the bottom as wasn’t properly sealed. The one application of product was lovely. The customer service was amazing, I emailed and with in the hour, Sarah emailed back asking for more information. I got back to her and she is sending me out a replacement. Great customer service.
6 de setembro de 2023
Opinião espontânea
Amazing!!!
28 de agosto de 2023
Pleasant to wear
I have been using it for years. The tint is the right amount to wear alone or add on top of a matt lipstick. It feels light, comfortable, not sticky, and no need to constantly replenish.
24 de agosto de 2023
Confused
I tried to order and it said 20% off and free delivery but I went to pay and the hair product final price went from £13:50 to £16:20 - it didn't explain why or give me the option to put in the 20% code.
24 de agosto de 2023
Opinião espontânea
Resposta da Dr.PAWPAW
Hi Lettie,
Many thanks for taking the time to leave a review, but I'm sorry you didn't have a positive experience when you placed your order. Would you be able to contact us at info@drpawpaw.com with your order number if possible, and we can have a look into it. If you didn't place your order, please still contact us and we will see how we can fix this for you.
Best wishes
Cass
Customer Service Team
I love the eye cream
I love the eye cream. It's a beautiful product feels sumptuous on the skin.
Can't fault the price point either.
16 de agosto de 2023
I just wanted to say what wonderful…
I just wanted to say what wonderful service I received from Sarah at Dr PawPaw. A pump on the product I bought wasn’t working properly, so emailed for them for advice. They replied very promptly and in the end arranged to send me out a new pump. Great service, very fast, efficient and so friendly. I love the products and the service.
22 de agosto de 2023
Opinião espontânea
Still not received purchase
Still not received purchase, custer service is on point and currently working with Sarah. However 2nd order still not arrived.
31 de julho de 2023
Customer service 10/10
Customer service 10/10
One of my products nozzles stopped working so I sent an email, they sent me a bigger version and less than 12 hours after sending them my address I had a new bottle in my hands
2 de agosto de 2023
Opinião espontânea
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