Earcandy Opiniões 

Earcandy HAVE folded!!!! We have now lost over £1200 to this awful company!! 😤😤

UPDATED: The beginning of this review is 'I have sent an e-mail again and again'. No response, please respond to those e-mails.

I have sent an e-mail again and again to Earcandy, and I still have not received an e-mail. I have tried to call them back and it seems you would not be able to talk to anyone. Also, I am worried as their automated response there is "undergoing some changes" or "no new bookings is being made"... what does this all mean? I have been reading reviews, and this gives me anxiety because I don't know where we stand. My reference number is: 1172992271.

UPDATE: I have now had two 'holding' emails with no information on what is happening just that they will be in touch - this company has folded but the owner has just created a new company doing the same thing!

I have been trying to contact ear Candy via phone & email with no luck.
We booked a DJ for our wedding (ref: 131366387). After seeing the reviews and rumours, we just want to know where we stand ASAP so we can get someone booked in if they cannot fulfil our booking. Can someone reach out to let us know where we stand so we can make plans?

As said in one of the recent reviews below, I have had confirmation that this awful company have folded. They are trying to put the blame on the act owners (“we have told the act owners to contact you”) - this isn’t true. They have taken all of our money and ran.

Earcandy - I notice you’re responding to the new 5* reviews that have conveniently started popping up. I would love to see some responses to the couples you have actually affected.

If your wedding is coming up, you need to find the details of the band/act and contact them directly. Then, take legal action to get your money back. Don’t let this ‘company’ ruin your wedding day.

My Wedding is in less than two weeks from now.

I am missing a final invoice to pay which has not been sent.

I have had no contact at all for some time now. I am frankly worried that I have been robbed of my initial deposit at this point.

Hope EarCandy Sees this along with many other unhappy customers. Something needs to change!

EDIT: I HAVE FINALLY HAD CORRESPONDENCE FROM EARCANDY THAT CONFIRMS THEY HAVE FOLDED. THEY HAVE TOOK MONEY FOR MY WEDDING AND RUN. DISGUSTING!!!

***FURTHER UPDATE: To add to the proof that these people are a joke and this situation has been handled HORRIFICALLY - they sent me an email TWO MONTHS AFTER MY WEDDING assuring me that everything was fine and a “plan is in place” to provide services for my big day.

**UPDATE: Earcandy have responded below, and they’re a bunch of liars.

My booking went ahead because I ALONE found the manager of my act in time - to this day Earcandy HAVE NOT sent my details to him or any part of the band. Tell me how bookings are continuing when the act don’t even know the name of the person who booked them? Let alone the location, timings, any details at all?

Earcandy DID NOT at any point respond to my multiple emails and voicemails, begging them for information. But the owner DID respond to my mother-in-law’s email, with the same baseless claim that existing bookings were going ahead.

The band were incredible and we spoke to them about the issue - they were very clear how terrible Earcandy have been to deal with and that they HAVE NOT been passing on details of bookings.

Earcandy - you can’t just state that people’s ACTUAL experiences don’t match “your understanding of the situation”, when they’re just the truth. I have proof of my experience. Can you prove that you passed our details on in a timely manner? Because I know you didn’t. I know you didn’t book a sound engineer like you were supposed to. I know you took my money for an extra trumpeter and I didn’t get one, because I paid YOU for it and not the band directly. STOP LYING!!!

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Original updated review:
I HAVE JUST RECEIVED CONFIRMATION FROM THE PAST ACT OWNER OF THE BAND I BOOKED THAT EARCANDY HAS FOLDED AND IS NO LONGER IN OPERATION AS A COMPANY.

I managed to find the Act Owner’s name on our final invoice (paid only 6 days ago), which led me to his LinkedIn profile, which provided his email address. Thank goodness - he’s told me the band can still play the wedding, but the story of this abysmal company is horrifying to hear. They have taken everyone’s money and ran.
Do everything you can to find the musicians themselves - LinkedIn, Twitter, Instagram, just try everything.

Then seek legal advice on getting your deposit back.

———ORIGINAL REVIEW———
PLEASE contact us. Nobody is responding to us and your portal isn’t working. Our wedding is in 10 days and nobody is responding to our emails and voicemails - we need the band’s PLI and PAT certificates, but most importantly, given the recent reviews below, we NEED to know that the band we booked 3 years ago, paid a LOT of money for, and had our hearts set on, are going to play our wedding. Since speaking to you last month (when you responded promptly) we’ve heard nothing. I’ve just read that your acts are failing to turn up to weddings, failing to turn up with the right equipment, and failing to play the full set they’re booked for.
How do you sleep at night? Knowing you’re ruining the best day of people’s lives?
Please don’t ruin our day. We’ve waited three years, postponed through Covid, and two important family members will no longer be with us. We’re stressed, upset by this and I promise you we will not let this go if you don’t respond in the right way.
Please DO NOT tell me you’re “undergoing changes” - have some integrity and provide the service we’ve paid you for.

I would strongly advise never using this service!

They will take a 50% booking (Non refundable) deposit and not bother to assign you a DJ until days before your wedding and then change your DJ without notice or communication. Our "Event organiser" (This is a very generous term for someone who doesnt answer calls, return calls, respond to emails or organise your event) took more than 3 weeks to respond to emails - and only responded when I was on the other end of the phone making her open my 8 unread emails while on the call.

In the interim you'll receive invoices from multiple different suppliers without explanation that vary from the booking terms you agreed with Earcandy.

It really is a shame that they are so disorganized, uncommunicative and poor all round, because they have some great talent on their books.

Our DJ was wonderful but I'd never recommend Earcandy - Because our DJ got less than a third of the fee we paid Earcandy and we actually ended up paying him additional money privately because Earcandy had underquoted us for his additional hours and we felt terrible that he'd walked away with so little of their exorbitant fee.

0 customer service
0 professionalism
0 communication
Percentage of fee deserved - 0!

Hi please can someone get in contact with me regards a booking Ive made for 3rd June 2023. I have reached out via the phone left a message and also emailed

Please email us

REF - 131364955

booking in my partners name - Aisling McInerney

Saw Earcandy at a wedding and they were amazing! They couldn’t have been better entertainment for the wedding would 100% recommend for live entertainment

Saw them at a wedding, absolutely amazing. Was honestly a great experience. 1000% recommend!!

Entertaining and uplifting live band. Worth every penny.

Great vibes and talented people setting the mood. Love music

Couldn’t ask for more! Incredible vibes to perfect a special day!

Wedding is in 2 weeks but all correspondence is being ignored which is alarming. The number of recent negative reviews on this site regarding the same issue and acts not arriving is a huge cause for concern. What I have noticed is that someone from the firm is monitoring and commenting on reviews so I'm hoping they'll read this and contact me ASAP.

Warning: do NOT use Earcandy. The positive reviews are for the bands/acts not the service that Earcandy provide. They are a middle man and it is a waste of money. They were the only supplier to let us down on our wedding day. Our DJ was late to our wedding reception and this caused myself and my husband so much stress on the most important day of our lives and the reason he was late was because Earcandy had assigned him to another event then changed it! The communication was so poor leading up to our wedding, everything after our booking and payment was poor, we had an invoice for the wrong DJ (who didn't provide Silent Disco which we paid extra for) we couldn't get through to Earcandy on the phone multiple times or via multiple emails. They ignored us for weeks at a time in the lead up to our wedding. We were passed from person to person and nobody seemed to understand what was going on until I spoke to the manager and he 'sorted' the mistake 10 days before our wedding. Then on the day we were left terrified that nobody was turning up as the DJ went to the wrong venue a 2hr car ride away from ours. No apologies issued from Earcandy and we would never recommend them to anyone. Book a DJ directly and get peace of mind please.

Edit: 03.11.22 Reply to Earcandy -
Upon booking you gave us the name of our DJ, we confirmed this was our DJ on the pre-wedding phone call, then we received an invoice from a different DJ which we had never heard of because you had signed our DJ up to another event and changed us without our consent! Our new DJ didn't provide Silent Disco which we paid an upgrade fee for. This is why we sent so many emails and called to complain. Of course we requested the original DJ back! Don't make it sound like we wanted a change. We never asked for all this mess, we wanted the original DJ we paid for. What a poor response and excuse passing the blame onto customer.

Terrible experience, avoid this company!
Incorrect invoices, terrible customer service, communication & an inability to organise anything! The band themselves on the day were still doing a sound check at 8pm despite them arriving 6 hrs earlier for sound check. They only played half the amount of sets we paid for & now earcandy won’t offer me a partial refund.

Hi, We have an event booked through EarCandy on 8th October, and haven’t had any contact with them in the last week. We are unable to reach anyone and we are awaiting our PLI form from the band Motown Gold and confirmation that all is confirmed. Could someone please get in touch with us?
Thanks
Charlotte

Reply to EarCandy message 7th October 2022

Your reply is not adequate enough for the urgency of our enquiry.
As stated previously, our event is tomorrow, and the PLI certificate has still not been sent to us or our venue for the band.
There are still outstanding questions that have not been answered by any staff member that we have previously spoken to, including your enquiry email.
At this stage, I would expect more from your response then a basic copy and paste from your out of office that we have already been receiving since last Thursday.
We appreciate the company is going through some changes, but equally we have paid for a service and the lack of communication is unacceptable at best.
When you said someone will be in touch soon, we have 24 hours before the band is due to arrive to set up at our venue.

I also find it extremely interesting that you are able to respond on trustpilot but unable to pick up the phone or email to reassure your existing customer.
I expect it to hear from you ‘soon’
Regards

NOTE: In the lead-up to our wedding when we were unable to contact Earcandy and had no entertainment booked by them, there were many other negative reviewers on here with the same experience. Miraculously, a wave of 5* reviews were added to Trust Pilot in order to improve their overall rating. These are undoubtedly fake, they all appeared on the same day and they are all vague/have no details. This is fraud.

UPDATE: Still no response at all from Earcandy 3 months AFTER our wedding! We were forced to book with a different company less than 10 days before our wedding day because we had not had any response or information from Earcandy. Less than a week before our wedding, a DJ contacted me and said he had just been notified by Earcandy that he was supposed to do our wedding - LESS THAN 2 WEEKS NOTICE. The DJ was in no way at fault, Earcandy are just purely incapable of organising anything. We booked 9 months before our wedding and they gave the DJ less than 2 weeks notice that he would need to travel to Cornwall (which he wasn't available for anyway!). He too was appalled by their apparent "organisation" and was leaving the company due to multiple ongoing issues. What exactly is the astronomical admin fee actually for? Around £700 for Earcandy to email a DJ just before the event, it is outrageous. The DJ even shared the email with me which I will be using as evidence, it's absolutely appalling. I expect a full refund from Earcandy but really doubt I will ever get one. Will be looking at small claims and trading standards to see exactly what options we have available, because we in no way received any of the service paid for. If you are ready this, PLEASE DO NOT USE THIS COMPANY. The last thing we needed 2 weeks before our wedding was the panic (and cost) of finding last minute entertainment!

Our wedding is in 2 weeks and we are unable to get in contact with anyone. Pre-wedding call was cancelled without explanation, act has not been confirmed, no response to multiple emails and I've left at least 3 messages with a promise that somebody would "call me back" - still no communication at all. Getting seriously concerned now as we do not want a wedding without any music! We booked over 9 months ago, 2 weeks to go and nothing confirmed. What do we do to get the service we have paid for?! Reference is 131366931 should anybody want to respond!

Earcandy were dreadful! The communication from the company was terrible. We tried to get hold of them about a month out from our wedding and then continued to receive zero communication from them other than one email telling us that they would find us a DJ and Sax player. They provided nothing until they had the audacity to find us someone on the morning of our wedding!! By this stage we had already booked a last minute DJ.
We then had to fight to get our deposit back and still they did not acknowledge to have done anything wrong. I would not recommend and also suggest their 100’s of reviews on other review sites from 2020 which were all from anonymous posters day after day for months on end, I suspect they are fake

Do not use this company! We booked the evening music for my daughter's wedding 6.9.22. The band appeared but because there was no other equipment they couldn't play. Evening ruined: a wedding with no music! Really difficult to get in touch with anyone. The main person of the business, agreed a refund but nothing & he is now not responding. We have not been refunded any money & no apology for ruining a wedding. Do not use the company: I would give no stars and a disgusting level of service.