Earcandy Opiniões 

Booked our sound engineer, DJ and band through ear candy in 2021 for our wedding end of July 2022. Over the last year we have had to change venues twice due to both venues folding- Earcandy fairly helpful up to this point although tried to charge us £75 for a venue address change however agreed goodwill gesture. As the wedding day drew closer I started to become really concerned as we could not get hold of them, I mainly wanted to query why the customer booking portal was not updated with the new venue change. Eventually spoke to someone who described himself as the director who said they couldn’t follow “normal procedure” and would leave a note on the system for the band and DJ to see. Wedding day - no sound engineer even though we asked for one to be present from 14.30 play our playlist. Venue tried to contact Earcandy - nothing. Band and DJ showed up in the evening but said they had gone to one of the former venues that we had previously booked, couldn’t work out how they managed to get here as our wedding coordinator couldn’t reach Earcandy at all. It has since then transpired that later on the afternoon of our wedding day a guest who happened to have my phone on them received a phone call from the band and DJ who had turned up at the first venue which had folded, which was over an hour away! It was by sheer luck that my phone was with the guest and they were able to take the call to let them know the new venue address. So grateful the band called my number or else they would never have made it, although not ideal they had to call my number on my wedding day, how many brides do you know wants to be taking calls from suppliers on the wedding day!? (Or even has their phone on them!?). Apparently I had 1% phone battery on my phone so the guest gave the band his number and they called him back, we have phone records to prove this and also the fact my friend has the band’s number as incoming phone call further proves this. Ear candy had not sufficiently updated the system with venue change as the band and DJ clearly did not get this information, nor did we have a sound engineer from 14.30 as booked. The same guest spoke with the band that evening, the band shared that Earcandy are “notorious for letting customers down” - their words not ours, although we wholeheartedly agree. Since our wedding day I have tried repeatedly to get answers from Earcandy however continue to be dismissed. Worst company I have ever come across, and completely dismiss the stress/worry/anxiety they caused in the lead up to, and on my wedding day. I’m sure Earcandy will again respond with deflection and somehow look to blame the customer, however I wish to provide a factual review to help others.

Update: as far as we know earcandy did not speak to the venue on the day- certainly not at the point when we had the phone call from the band or when we realised no sound engineer had showed, the venue have also submitted a complaint to earcandy and as far as I know have not received a reply. It was sheer luck the band called my phone on the day and that they turned up at all! Earcandy’s one job was to communicate efficiently to all their acts updated information of venue change - they did not. It was so unfortunate that we experienced venues folding and venue changes were not helped- but it happens especially in these recent times, earcandy are simply not geared up to accommodate venue changes/updates - as proven with our booking. The refund offered was minimal and not what we agreed was the sound engineer fee. They failed with their one job and breached their own t&cs

I decided to delay reviewing Earcandy to allow some time to calm down. Unfortunately every time I open Trust Pilot and read other peoples experiences, the anxiety returns. A symptom of how Earcandy single handedly ruined the lead up to my wedding.

The responses to other negative reviews says it all. It’s the customers fault, our T&C’s make this clear etc. Such an attitude demonstrates a complete lack of empathy and understanding that runs through the culture of the organisation so despite Motown Gold being a SUPERB band, if Earcandy are their exclusive agent, its with sorrow that I recommend you look elsewhere.

I work in the IT industry and this is the first time that I have seriously considered using various tools at my disposal to share my experience to a wider population via social media. I feel it’s in the public interest to learn of the negative effect Earcandy has on customer well-being. It’s sickening. So I ask the owner of Earcandy, you must improve and sort your house out. It’s unacceptable.

Surprisingly, I’ll start by stating the first contact with the owner is actually quite pleasant. A good chat about our needs, a competitive quote, appointing of an Events organiser, comprehensive website, comms portal and responses to emails. That’s where it ends …around the time the first deposit payment is completed. After this point, Earcandy were disinterested.

Out of the 10-11 suppliers, Earcandy were the only supplier to charge for rearranging the wedding date due to covid. Yes, I know its covered in T&C’s blah, blah but come on. Seriously?!

Despite updating the portal, I had to email requirements on numerous occasions to the 2-3 Events Organisers I was passed between.

Don’t bother calling them. I called 10-15 times when comms went dark. No-one answers. Perhaps in response to this review, wider data can be shared on answering calls to customers? I’d be fascinated.

It took weeks for some email replies. I have countless chasers sent to various contacts. A Director does deserve recognition here. I believe he recently joined and has the mammoth task of sorting out front of house. Thank you, even though you couldn’t resolve my enquiries at first, your acknowledgement was always appreciated.

On the 24th June, I asked Earcandy if we could simply upgrade our lighting package. On the 27th July (day before our wedding), after constant chasers, I eventually got confirmation of this from the Events Organiser. I thought she’d left the Co. to be honest.

In May (approx), we requested the sound engineer to do 3 x sets and the band do the 1st dance. A Director confirmed the sound engineer request the week before the wedding and the Owner confirmed the latter only 3 days before the wedding.

At one point I was unsure if the band were even going to turn up as everything had gone quiet. I was reluctant to send another payment until Earcandy had come back to me and there was no chaser for payment.

There was no proactive contact from the ‘Logistics Manager’ with the venue despite my requests which led to a couple of issues on the day

We had to chase Earcandy for the pre wedding phone call to finalise things. Disappointingly, this wasn’t even with the Events organiser so had to repeat everything and re-email the person we spoke to who responded once with no further assistance. Pointless call.

In conclusion, I was unsure of whether:

1) Sound Engineer doing 3 sets
2) The lighting request upgrade
3) Band doing 1st dance
4) Venue had been contacted to confirm details
5) The band actually turning up
6) Who was owning my enquiries

All of this was outstanding with less than 10 days to the wedding and nobody answering calls. I couldn’t sleep. It was horrible. One issue being resolved the day before the wedding.

The wedding day was the best day of my life, thanks to all of the other suppliers and of course Motown Gold but the days leading up to it were the worst, the absolute worst and this is solely down to Earcandy.

I wanted to email Motown Gold directly to thank them for their performance and to recommend they get a new agent but unfortunately Earcandy didn’t supply their details. Merely offered to forward on feedback. So I am sorry Motown Gold but thank you and get a new agent.

I don’t want a response as it will be in the same tone as all the other responses. I’d expect the same old drivel of it not being their fault. No doubt it was mine.

Consider this a warning to other couples, that’s my sole objective.

Our DJ was great and we were really pleased with the music choices, he worked really well to our brief.

However the communication from Earcandy was really bad, simply awful. They took our first payment and then we didn’t hear back until a few weeks before the wedding, and then multiple emails/calls went unanswered as close as a week before the wedding. This was really annoying last minute stress and I would advise to steer clear.

Brilliant service throughout and the DJ Jake was truly excellent.

Despite the negative reviews, Earcandy have been great with us.
They have contacted us with changes to songs we requested and when I called, I managed to speak to someone. We had a detailed conversation about timings a month prior. It understandable that they can be tricky to get hold of with the amount of weddings and events happening this summer. We trust earcandy so haven’t felt the need to contact them over and over again about anything.
I asked for our DJs contact number and they supplied it so I could speak to him about our playlist ( I would suggest you do this rather than waiting for them to contact you).

DJ Damo was outstanding, he got everyone on the dancefloor and played the right songs at the right time. We have so many amazing videos and comments from our guests!! There were many sore legs the day after!

Equally, SOUL FRESH had everyone on the dance floor. We knew we had picked the right band for our night! The lead singers were fantastic and had everyone singing along.

We were so happy with our entertainment and so were our guests. 100% recommend DJ Damo and Soul Fresh for your wedding!!!

I would strongly advise to avoid using Earcandy.

We paid them to arrange for a DJ and light system for our wedding.

We had this booked in for weeks and weeks, only to be told a few days before the wedding that the DJ could no longer make it. From speaking to the DJ, they had actually told Earcandy that they couldn’t do the event well before this date, which just illustrates how badly organised Earcandy are.

In the next couple of days literally no support was given by Earcandy. I lost count of the number of emails and phone calls I made with no response or resolution of the issue.

In the end we had to beg the DJ to try to find someone else from his contacts - NOTE, THIS WAS NOT HIS JOB TO FIND ANOTHER DJ, IT WAS EARCANDY’S - literally the only job they had in the whole process. Th DJ managed to find someone unaffiliated with Earcandy which meant we weren’t able to use the premium lighting package that Earcandy were meant to provide (and which we paid for), and which we haven’t been refunded for.

The DJ managed to find us another DJ who was unaffiliated with Earcandy in the end. Because of this lack of service from Earcandy, we were still sorted logistics with the new DJ the morning of the wedding when we should have been enjoying our special day.

Earcandy were quite happy to respond and talk to us when they were taking our money/ payment for the event. Unsurprisingly they haven’t been so quick responding to our with feedback and requests for refunds for the lack of service, and the lighting package which were unable to use.

Once again, I would strongly recommend to avoid these people as service providers and just go direct to the performer, as they literally provide no value.

We had the best wedding being with DJ Damo. He played all the music we wanted and got everyone up dancing. Ear candy let us down but Damo stepped in and made our day! Thanks again

UPDATE: Ear Candy have now emailed me claiming that we cancelled the booking so it is our fault that the DJ did not show. On top of that they are also claiming we didn't pay the second payment. Even though we did. And they're response here suggested that Ear Candy agree we should have paid double the original price 48 hours before our wedding. AVOID. If you can book Soul Fresh directly then do so.
Original post:
We booked Soul Fresh through Ear Candy who were great when we met the band directly. BUT Ear Candy are dreadful. We booked a DJ for after who didn't call us with a follow up and agree a play list until we got hold of him 2 days before the wedding where he had passed our booking to another DJ who wanted full payment again. We refused. The DJ did not show. We have had little to no response from Ear Candy telling us to go after the DJ who we don't know and never met. They have had almost 2 months to respond and refund us but they are ignoring us. They a we're awful before our wedding in June and just got worse in the build up and we're now consider small claims court proceedings.

Just an amazing band and evening of entertainment. They made my night! So many others were impressed with the musicians!

We wanted to leave a review for our DJ and Sax we had at our wedding, because despite some of the admin being poor from Ear Candy (they were hard to get hold of, wouldn’t answer my emails), once I was allocated my DJ, Jake, he was great.

The music he played for my guests was absolutely perfect. He read the room and just made the whole night such a fun and memorable night for us all, and everyone just loved the music he was playing along with Sean on sax.

We honestly could not be happier with how it went. Jake & Sean, thankyou so much.

Fraudulent representation of acts on their website. For example, The Somebody’s footage is of a band from 6 years ago, (you may recognise the lead singer, he is now a TV presenter and hasn’t been in the band since 2016). Ear Candy stated the below in their T&Cs:
“Unlike many acts who may rely on last-minute ‘deps’ if a performer is unable to perform at your event, we work with the West End Show model. This means that all our bands are made up of a small pool of handpicked interchangeable performers each who performs regularly with the act. Not only does this protect against last minute cancellations, but it also means we can access better performers who work in the west end and on high-level performances.”

There was 0% chance of us ever getting the advertised line up (given the lead singer had not been affiliated to the act for 5+ years) - I don’t know about you, but the quality of the lead singer is pretty crucial when choosing a wedding band.

We were then provided “new” footage of The Somebody’s (containing none of the individuals in the advertising materials, and which were less good based on the clips shared), what we ended up getting was 1/4 of that line up and a much worse lead singer (not up to professional standards).

We have repeatedly requested evidence of the credentials of the “performers who work in the west end and on high-level performances” (as advertised in the T&Cs) but this has not been provided.

As mentioned in other reviews, the response times from Ear Candy were also sub par.

£2000 down the drain, one unhappy bride. Avoid like the plague.

Below updated for the Earcandy response:

“You asked us for a "full refund". When we told you we couldn't provide a full refund, but we would be able to investigate, you told us you'd post negative reviews.” - plainly untrue. I had already written this review before any discussion of a refund occurred between the parties.

“The Act Owner also told us that you and Catherine thanked them at the end of the night for their performance.” - obviously, it would be impolite not to?

We had Jake as our DJ for our wedding and what a fantastic job he did! Gave him a playlist and it was spot on, could not fault the music and everyone was loving it! Had us all up on the dancefloor, and with the added saxophonist, just added to it! Amazing night👌🏼💃🕺

Great experience from start to finish, I was a bit apprehensive about what music would be played as a Dj can make or break a party, I had no need to be as Garry was brilliant he read the room perfectly and was the perfect balance of interaction and music whilst being personable with our guests and politely fending off the Michael Bolton requests.
We were away the weeks before on honeymoon, away from internet so with only a week to go we gave Garry a list (very long about 6 hours worth) and he went through it all and picked the best songs some of which have lots of sentimental value to us and mixed them with some good party songs he got the mix just right.
We had a brilliant memorable night and a big portion of this was down to Garry’s expertise and professionalism. I wouldnt hesitate to recommend him again

Absolutely class, best part of the wedding! Would highly recommend booking!

LOVE!!! The best - thanks guys ❤️

I enquired through EarCandy for a DJ & Sax a couple of months back. The communication to start with was great, I had a call to discuss technical side and some prices sent over.
When it came to me wanting to book, totally ghosted me. Sent emails to my booking agent/ info account/ FB and WhatsApp…. Tried calling too… Nothing back. I was literally trying to give them my money?!
Ended up finding another supplier in the end - who did a fab job.

Booked the incredible Motown Gold and they were fantastic. Most people I dealt with at Earcandy were brilliant too. Just had an issue in the last two weeks before our wedding as someone had altered the price we agreed - it wasn't much more but no one could explain why it had been increased and it wasn't what we had agreed when booking the band. It took a lot of phone calls from me to get it corrected, which was pretty stressful as I was waiting to pay the balance and no one was getting back to me or seemed to be taking it seriously. Eventually I did manage to speak to someone who did get everything resolved.
The band themselves were absolutely faultless and I wouldn't hesitate to recommend them!

My suggestion: avoid this company at all costs.

Firstly, they are simply an agency for bands/acts. They pretend they run/own the acts themselves, but they don’t. They are simply an agency, nothing more.

And they seriously over promise and under deliver.
We booked an act several years ago, for our wedding. Since booking, the communications with this company have been truly awful. It takes them 7 to 10 days to reply to any email. The phone goes unanswered almost all the time. They use overseas ‘Virtual Assistants’ to provide their customer services, which can be very frustrating. They don’t have adequate systems or records. The agents are confused and the whole experience is incredibly frustrating. We were left wondering if a band would actually turn up for our wedding or not…very, very frustrating.

They were the only supplier for our wedding (out of 18 suppliers) who let us down.

FOUR days before the wedding the actually owner of the band got in touch to say that they couldn’t provide the service we had booked and paid for. Can you imagine getting that phone call 4 days before your big day?! We even had a written contract with the service detailed in writing, but the band refused to honour it. We eventually came to a compromise – just so that we had something at the wedding - but we didn’t get the service we had booked and paid for and had a written contract for. We are now taking them to the Small Claims Court for a partial refund, given we didn’t get the service we paid for..

I urge you to read the other reviews: there are lots of other couples saying that they were also contacted the week before their weddings to be let down with various things. It’s just not good enough.

On the plus side, the band (Motown Gold) were actually very good and our guests enjoyed themselves.

The owner of Earcandy, is more than happy to get involved when he thinks you are booking something, happy to jump on calls etc to secure the booking. However, then he disappears off the face of the planet if you ever have any issues.

Earcandy: You are providing entertainment for very important events in people’s lives. You can’t mess this stuff up. You HAVE to improve your processes because currently they are not good enough at all.

Save yourself the headache: avoid.

Well what can I say, we had the best wedding day ever….DJ Damo and Sara on the Sax were absolutely amazing. Every single person there has said they had the best evening and no one left the dance floor. They were incredible. Thank you so much love Mr and Mrs Burgess