Earcandy Opiniões 

346
TrustScore: 2 em 5

1,9

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Classificada 2 em 5 estrelas

Très déçu, jai acheter un percing avec des petits strass et en 4 semaines j'en ai perdu 2 sur 3... Jai essayer de voir avec eux car cela est un probleme de produit. Ils n'ont rien voulu entendre car... Ver mais

Classificada 1 em 5 estrelas

AVAOID AT ALL COSTS. They took our money and stopped contacting us a couple of weeks before our wedding. We were told a DJ might turn up and we were sent a random number and told only after threate... Ver mais

Classificada 1 em 5 estrelas

We have Motown Gold booked for 2nd September 2023. We have tried to contact you via 3 different email addresses but they all bounce back. This is extremely worrying, please can you advise an alternati... Ver mais

Classificada 1 em 5 estrelas

EarCandy have gone bust but sent correspondence to say we still have a booking - our act isn't responding to us. As part of my payment was to K&B solutions so I will try & claim back that money... Ver mais

Informações sobre a empresa

  1. Venda de bilhetes para eventos

Sobre Earcandy

Escrito pela empresa

Despite the team's best efforts, due to challenges post-covid, Earcandy is no longer operating.

A third party should be making contact with all customers in the priority order of when bookings were made. Please check your spam folder if you have not yet received an email.

The good news is that if you have booked an event, the Act is still required to honour your booking per the spec of your original booking.

All Act Owners have been asked to contact their customers directly.

Upcoming events

Acts that you have booked should remain booked unless you have chosen to cancel them.

What if my Act Owner has not contacted me?

Please send us an email to: earcandylegacaycustomers@gmail.com. This email address is checked periodically.

No other email or phone number is in operation.

Refunds

We cannot process any refunds. Please make sure you have had contact with your Act Owner in good time before your event.

They are obliged to attend the event they have booked for you.

New Bookings

Earcandy Entertainment is not taking on any new bookings.

The main point of contact for bookings

You should continue to talk about your booking directly with the Act Owner. Any outstanding second or final payments will also be made to them directly.

Staff, customers & Performers

We want to thank our talented staff, customers and performers who made Earcandy the company it was. They should be very proud of the team and culture they built. We are truly sorry that we could not overcome the unprecedented market challenges. We wish you the best for your upcoming event and hope you enjoy the entertainment.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

346 opiniões

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1 estrela

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Todas as opiniões

(346)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

DJ and sax player combo

We booked a DJ and sax player combo for our daughter's wedding at Ufton Court, Reading, last Sunday and the whole experience was brilliant.
The wedding was postponed from June 2021 due to Covid and they were happy to move the date for a fee.
We had a phone meeting a couple of weeks before the wedding to run through admin including what time the DJ and sax player would arrive at the venue to set up and to answer any questions we had.
My daughter and now son-in-law chose the playlist and Damon and the sax player (apologies, I’m embarrassed to say I don’t know his name) delivered! The playlists were great, encouraging so many people up on to the dance floor and the sax player made it even more special.
Both families and all the guests had a thoroughly enjoyable and memorable evening. We wish we could do it all over again! Thank you so much, Earcandy!

30 de junho de 2022
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thanks so much for this lovely review - we're so delighted that the DJ & Sax added so much to your event and we're really glad it helped bring everyone together :)

Classificada 5 em 5 estrelas

Amazing band

Amazing band, very engaging with the audience and generous with their encores. Would recommend!

30 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

We used Ear Candy for our wedding on…

We used Ear Candy for our wedding on Tuesday and are so glad we did. DJ Damo was amaaaazing and really worked with the energy in the room (as well as playing some bangers!). I arranged a sax player as a surprise to my husband to be and he loved it! James, our sax player was brilliant!! 🌟🌟🌟🌟🌟

30 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Earcandy DJ and Sax

We recently had the pleasure of experiencing fantastic entertainment from DJ and Sax at our sons wedding. The music had everyone up on the dance floor from the very start. Such a unique experience of the saxophonist mingling with the guests as he was playing and they were dancing … fabulous memories made!! Thank you so much Earcandy!!

26 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

We had Motown gold at our wedding and…

We had Motown gold at our wedding and they were absolutely unbelievable. The crowd interaction and pure joy they brought to the set absolutely made our night. We had skinny king straight after the ceremony into the drinks reception and it immediately turned the day into a party, rather than the usual lull that you get after the confetti and before the champagne it set the tone for the rest of the day being fun and a celebration. The team were great when we had to reschedule due to Covid.

26 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

So far not so good.

So far not so good.
I've made the reservation 3 months ago for a DJ to come and perform at our wedding.
It was really easy to make the reservation but with only a week left to the wedding I still haven't heard from the DJ and also cannot find him online.
Every time I try to call Earcandy I get to chat with someone that has no knowledge of what's happening and keep telling me "we will let the team know and they will reach out to you". No one haven't reach out yet.

24 de junho de 2022
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hey Susanna, sorry to hear this! Checking over your reference number, the booking was made under your partner Mervyn - I can see the team have been liaising with him both via email and over the phone. Sometimes it's a little tricky with DJ calls since it's part of the process we're not directly involved with, so it sometimes needs a little chaser - we'll check that this has been sorted for you!

Classificada 1 em 5 estrelas

Absolutely SHOCKING

Absolutely poor company.

Would not book with them again.

DJ booked from 630 verbally, didnt start till 730ish.

No apology

No partial refund

Book at your own discression.

20 de junho de 2022
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Dear David,

thanks for your feedback we're sorry to hear you weren't happy with your experience.

Normally we arrange the timings with our events team - since we can get this written on your itinerary - however, you asked to liaise with the DJ directly about timings. This meant we have no record of the timings you requested with the DJ directly on our end.

You booked 5 hours of DJ performance and had the DJ started at 6:30pm this would have incurred an additional fee, which the DJ told us you declined.

We are still in conversation with you about your feedback to understand what happened,

Best wishes
The Earcandy Team

Classificada 5 em 5 estrelas

DJ Damo & Sax 🌟🌟🌟🌟🌟

Damo & Sax were absolutely AWESOME at our wedding on 27.5.22 at Botley’s Mansion in Chertsey. They kept the atmosphere alive the whole evening - everyone said how epic they were 🤩

They played every song that I requested and made sure that everything was perfect for our first dance & Father-daughter dance. They made sure that there was something for everyone and were both SO lovely.
Thank you so much Damo & all the EarCandy team - really fabulous from the start!

5 de junho de 2022
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thanks for the wonderful review Shannon & Tom - we are delighted you had a great experience

Classificada 5 em 5 estrelas

DJ Damo and Saxophonist done my wedding…

DJ Damo and Saxophonist done my wedding last Sunday at West Tower.

They were absolutely amazing! Had everyone up dancing! My legs still haven't recovered, what a great time I had! Haven't danced like that in years!

Very friendly and accommodating in the buildup which put mine and the wife's mind at ease. On the day, didn't even notice them set up! All of the party have fed back to me about how good DJ Damo and the Saxophonist were, they really made the night of our wedding special.

Definitely recommend DJ Damo and Saxophonist for anyone who wants a special evening. We will definitely hire again in future for any big events! Thanks

4 de junho de 2022
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Thank you for the feedback Joseph - we're happy to hear that you enjoyed the DJ & Sax!

Classificada 5 em 5 estrelas

DJ & Sax (DJ Damo)

What a party! We booked DJ Damo & Saxophonist for our wedding, and our experience with them both was fantastic.

DJ Damo got in touch a few weeks before the event to talk about the type of vibe we wanted, and he was incredibly accommodating and understood exactly what we were going for. He followed up on WhatsApp with a playlist for us to take a look at with songs that worked well, to help us curate our own to send back.

On the day, the act arrived promptly and were incredibly professional - we didn’t even hear them set up! For our first dance, everyone was surprised when the saxophonist came out mid way through, it was a brilliant touch.

DJ Damo read the room perfectly, and the Saxophonist was always amongst the crowd. Ibiza hour was our favourite! Never have I seen so many people up dancing at a wedding before. Even my 95 year old uncle had his glow stick and whistle in hand, not wanting to miss out on any of the spectacular evening.

The next day we had messages about achy legs, and glowing compliments on what a brilliant party they put on for us. Could not recommend more highly. Thank you guys you really made our day!

2 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Kev was the DJ at our wedding with a…

Kev was the DJ at our wedding with a Sax player! They Both were amazing!!
The vibe was amazing and the music got everyone dancing even when we had such a wide age group.
I did give Kev a play list to play at my wedding which he did play all my song then went on to play more which he throught I would like and I definitely did!!
Unfortunately at my wedding our photographer let us down massively!!But kev had taken many videos of us all dancing which he put together in an amazing video for me which honestly saved my day!!
I can't thank him enough and I would highly recommend
DJ kev and the sax player!
THANK YOU SO MUCH!

1 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

We booked both a band and DJ with sound…

We booked both a band and DJ with sound engineer as a package through Ear candy, so pleased I did, the band Soul Fresh and the DJ Kev Williams were a massive hit!. As soon as the band came on the floor was full, everyone loved the selection of music and the sound quality was perfect. I would not hesitate to recommend to anyone, all booking and process was easy. Thanks again to all involved, and thanks for a very memorable night.

1 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

Earcandy were efficient and easy to deal with. Our DJ, Jake, was brilliant. Leading up to the event he contacted us in plenty of time to discuss the set, including order of the day and what music we wanted to be played. He provided an outstanding set, reading the crowd brilliantly and kept them moving all night. Couldn't have asked for more.

1 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Please advertise the performers you send to events

Original dealings with ear candy when booking were great very responsive etc. once the booking was made and money paid neither me nor my venue heard from them I had to ring 4 weeks prior to my wedding to check they were still coming as no one had contacted me or the venue still. They also added an extra £40 onto my final payment to which I queried a few weeks before the wedding and received no reply so on the night the act expected a different amount to what I had agreed to in the contract, they were lovely and said not to worry and they would sort it. On no the night non of the performers we had seen in the promo vids etc that we were under the impression we were booking turned up, instead three other artists who were in non of the photos, videos or voice recordings advertised on their website and were in our opinion of a lower standard to what were advertised, before booking we looked at so many other acts through other agencies and directly and I honestly wish we had gone with one of those. We chose Motown gold frontline specifically as they were so much better then any others we had seen so we went ahead booked and splurged on something we thought would be the best party of our wedding only to be disappointed.. Had we been made aware that non of the performers advertised would turn up at our wedding we definitely would not have booked as they are the people whose voices we loved.. Please book through someone else or with acts directly themselves so you ensure you get what you wanted and thought we’re booking in the first place as these do not deserve a penny of anyones money!!!!

31 de maio de 2022
Opinião espontânea
logótipo da Earcandy

Resposta da Earcandy

Hey Emma,

Thank you so much for sharing your feedback - whilst you had a good experience with the initial booking process, it seems that you didn't have a great experience because weren't aware of how we work with our pool of performers. We're sorry to hear that. But we see all feedback as an opportunity to learn, we will be looking over your experience from the beginning to the end to try and see how it could have been improved :)

We're already in touch with you about your feedback, and explained how we work, which is laid out in full here: https://help.earcandylive.co.uk/knowledge/how-are-my-performers-selected

And how this is intended to give customers a better performance on the day, without the worry of last minute dropouts - but we understand that you felt the quality wasn't as good as you were expecting.

We have asked for more information about this, and our Act Owner quality manager will carry out an internal review of your event, since the quality of performance is very important to us

We thank you again for sharing this valuable feedback and for being an Earcandy customer.

Classificada 5 em 5 estrelas

8-hour wedding set. Our DJ did an amazing job. EarCandy, less so.

The great:

Jake was our DJ for an extended 8 hour set at our wedding - the centrepiece of our afternoon and evening entertainment for 80 people, he was playing to an expectant crowd that knew what great sounded like.

And he smashed it.

A filled dancefloor all night, read the audience and reacted accordingly, built up the vibe through the night and mixed in requests. Exactly what you want.

In advance of the set, Jake made us feel at ease with great comms through messaging in the weeks prior and a pre-event video call.

The not great:
In contrast to Jake's excellent comms in advance and work on the day, the broader EarCandy team went silent on us after we signed the contract and paid up. We felt completely dropped.

For example, we were only contacted by the 'Entertainment Coordinator' (provided only in the more expensive package) from EarCandy a couple of days in advance asking for a catch-up (can you call it a catch-up if you've not contacted someone before?).

The experience on the call was one of a person given a checklist and a time limit - with little interest in doing anything more than going through the motions.

Fortunately, we'd been chatting back and forth with Jake directly in advance and he was on point, personable and professional.

So a 5-star rating for him. 2-3 for EarCandy.

16 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant wedding night DJ & Sax (DJ Kev and Emma Sax)

Brilliant wedding night DJ & Sax from Kev Williams and Emma on Sax.
They both stuck to the ibiza genres we asked for but also read the room and adapted to suit all guests and delivered tune after tune!

Our guests of all ages were raving about the surprise Sax and how good Emma was, everyone loved how she was performing on the dance floor and mixing with guests - bringing the ibiza vibe to the night!

Kev was great and easy to arrange plans with Before the day - great guy and great character on the night! He sent a decent montage of the night too which was good to look back on.

Hopefully I don't have another wedding, but if I had a birthday or function/do again, wouldn't hesitate in getting Kev and Emma back!

23 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

DJ Damon absolutely nailed my music for…

DJ Damon absolutely nailed my music for my wedding. I sent a few song choices through and Damon completely got the music I wanted. We chatted before and he got the vibe I wanted. The dance floor was constantly full and was tune after tune. Top class DJ

27 de março de 2022
Opinião espontânea

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