Received parcel however the glasses themselves were missing, I contacted them straight away 2 weeks ago and they still haven't provided a solution, I'd like a refund ASAP please They've refunded me... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I initially received a pair of glasses that weren’t in perfect condition, but the customer service team was very helpful and professional throughout. They listened to my concerns, helped me arrange a... Ver mais
Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arriv... Ver mais
A empresa respondeu
Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... Ver mais
Informações sobre a empresa
Escrito pela empresa
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Informações de contacto
Nobistor 16, 22767, Hamburg, Alemanha
- +44 330 818 6761
- info@edel-optics.co.uk
- www.edel-optics.co.uk
3,5
Aceitável
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent reliable service
Excellent reliable service, perfect glasses and a good price too
2 de setembro de 2022
Overcharged in a box
Very happy with glasses . When I picked the glasses up the box they were in was all battered and paying that price for delivery off £ 9 plus was so steep if I had known how much it was I would not have bothered 😕 in a terrible delivery of a battered box .recommended watch there delivery charges ?
1 de setembro de 2022
Resposta da edel-optics.co.uk
Hello Michael,
Thank you for your reply,
First of all, we'd like to sincerely apologize for the condition of the package delivered to you.
We have packaged your purchase with care and gave it for the shipment to the UPS.
According to your explanation, it seems that UPS has not taken good care of the package,
and we are really sorry for this inconvenience.
Of course this is annoying, and we really understand your frustration, We really want to help you with your order.
If the product was damaged, please use our UPS RETURNLABEL for the return and let us know in reply to this email,
whether you would like a refund or a replacement delivery.
We will then arrange this as quickly as possible.
We thank you for your patience and understanding !
Best regards,
Your Edel-Optics Team
Order never arrived, still no refund
I ordered sunglasses on 4th June which never arrived, I’ve asked for the order to be cancelled and refunded but not heard anything. It’s a shame because my partner ordered glasses and received them in 2 weeks but my experience has been terrible. I’m still chasing for a refund now in August.
4 de junho de 2022
Opinião espontânea
Resposta da edel-optics.co.uk
Hello Jacqui ,we are really sorry but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
Furthermore, we tried to get the product from the manufacture, but unfortunately, we did not get an exact delivery date for the model.
We want to apologize also in advance, we had a delay generally on refunds.
After your request was reviewed, the refund was successfully made by our accounting department.
Best regards,
Edel-Optics
Perfect - couldn't ask for more!
Found the frames I wanted at an extremely good price. Order arrived on time as promised. Very pleased with my purchase!
31 de agosto de 2022
My order was promptly delivered
27 de agosto de 2022
I placed an order in the afternoon and…
I placed an order in the afternoon and received it next morning! Can’t beat that! Great customer care.
Thank you
26 de agosto de 2022
Timely delivery
Timely delivery, frames as described and great price! Will purchase again - 5 stars. Originally a bit hesitant as never used an online provider but will definitely purchase again.
26 de agosto de 2022
Good online shop
Very quick delivery and they were selling the glasses I was after for the cheapest price online.
I've fortunately not had to use their after sales service yet.
25 de agosto de 2022
The Star of Spectacular! ⭐️👍
Excellent service…item arrived as ordered. Delivery was absolutely to the time stated and spot on. Over the moon with the sunglasses on 😎 and in the sun and it’s shining brightly!! Well done Edeloptics the best buying experience bar none, by far!!👍
23 de agosto de 2022
Great price and delivered at exact time…
Great price and delivered at exact time … what more do you want.this was my second purchase won’t look anywhere else.
22 de agosto de 2022
I ordered sunglasses on 8th August not arrived
I ordered sunglasses on 8th August. Confirmation but no delivery date. It is 22nd now and sent two emails and phoned but no response. I will give them the statutory time and then I will speak to my credit card company re this firm. If I do not receive in the next few days I would say don't buy from this company very poor customer service they don't care about their customers. Very disappointed.
8 de agosto de 2022
Opinião espontânea
Resposta da edel-optics.co.uk
Hallo Georgina, we are really sorry but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
Furthermore, we tried to get the product from the manufacture, but unfortunately, we did not get an exact delivery date for the model.
The order was canceled and refunded as soon as the confirmation went through.
Best regards,
Edel-Optics
BEWARE
BEWARE! This company is a scammer. Overcharges, doesn't answer emails, and has one of the poorest customer services around. DO NOT BUY.
20 de agosto de 2022
Opinião espontânea
Resposta da edel-optics.co.uk
Hello Graham,we're really sorry, but we've received a lot of emails and weren't able to process your request in a timely manner.
We would like to apologize about the delay on the shipping process.
The item you selected was unfortunately not in stock and was promised by the manufacturer with a delivery time of 1-2 weeks.
Furthermore, we tried to get the product from the manufactory, but unfortunately we did not get an exact delivery date for the model.
Best regards,
Edel-Optics
Fantastic service
Fantastic service, ordered on the evening on the 3rd August and they arrived by lunchtime on the 5th August. Glasses were packed securely and came with a free glass cleaner shaker
19 de agosto de 2022
Perfect transaction
Perfect transaction, item as ordered and expected and delivered on time 👍
18 de agosto de 2022
Avoid - fraudulent
I ordered a pair of Porsche Design sunglasses and was sent a pair of cheap Polaroid sunglasses instead. All attempts to contact the company have been ignored.
This has been outstanding for a number of weeks so clearly there is no intention to resolve and therefore is not an innocent mistake but a deliberate ploy to defraud customers
18 de agosto de 2022
Opinião espontânea
Great Ralf sun glasses great price and…
Great Ralf sun glasses great price and delivery !
12 de agosto de 2022
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