edel-optics.co.uk Opiniões 

6386
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Received parcel however the glasses themselves were missing, I contacted them straight away 2 weeks ago and they still haven't provided a solution, I'd like a refund ASAP please They've refunded me... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Would give no stars, but this site does not allow it. Ordered Tom Ford glasses from Edel Optics, delivery very poor, but then that could be laid blame to their delivery company, however, glasses arriv... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very happy. I had issues ordering a pair of Rayban Sunglasses from a UK firm, so called Edel-Optics as their website suggested they had the Sunglasses in stock. They confirmed they did have the stock,... Ver mais

Informações sobre a empresa

  1. Loja de óculos de sol
  2. também em
  3. Fornecedor de lentes de contacto
  4. Grossista de óculos

Escrito pela empresa

Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(6386)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I had some glasses that were broken…

I had some glasses that were broken through a design fault. Boots opticians from whom I bought the glasses said that they were unable to help as they were bought 13 months before and out of warranty also stating the frames were now not available. I was about to pay another £300 for another pair of glasses from another retailer when I looked online as a last resort for the same model frame. Within a minute edel optics showed up. I gave the frame number and straight away the frame was available at £17.50 discounted from £86.00. I paid for a quicker delivery. Within 24hours I had received the frames, changed the lenses, and saved £300.00. Great service

7 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great shop!

Easy and pleasant transaction. 3d technology helps to choose a right model. Highly recommended shop. Thanks!

6 de outubro de 2022
Classificada 5 em 5 estrelas

Completely Happy with my purchase

I was a bit hesitant when i saw a couple of bad reviews but I decided to believe the good reviews instead and Im just so glad I did. Chose this company over smartbuyglasses.co.uk which claims they have a low price match guarantee but instead replied to my email they couldnt match it for some silly reason. The glasses arrive shortly after 4 days and it was everything it was stated. Dont believe the karens leaving bad reviews. This company is legit i tell you dont hesitate and just buy as they have the best prices in my opinion.

26 de setembro de 2022
Classificada 1 em 5 estrelas

Ordered a pair of Oakley at £245

Ordered a pair of Oakley at £245, waited 2 months for these and then was told they do not manufacture the carbon blade anymore.
This is a lie and subsequently saw the price increase to £320.
They obviously did not wish to honour the original price agreed.

28 de setembro de 2022
Opinião espontânea
logótipo da edel-optics.co.uk

Resposta da edel-optics.co.uk

Hello Craig, we want to apologize in advance but had a lot of volume of emails, and unfortunately, we couldn't process your request on time.
Unfortunately, the article you choose was not in stock, and it was promised by the manufacture to be delivered within 1-2 weeks.
We tried to get the product from the manufacture, but unfortunately we did not get a exact delivery date for the model Oakley.
Best regards,
Edel-Optics

Classificada 5 em 5 estrelas

Fantastic

I purchased Ray-ban sunglasses for an unbeatable price it was the cheapest I could find. Received them a bit late but it wasn't edel-optics fault it was UPS'. Very happy with the classes they were fantastic and well packaged. I will certainly buy from you guys again. Superb experience.

27 de setembro de 2022
Classificada 5 em 5 estrelas

Oakley Sunglasses

I had been looking to purchase a pair of Oakley Radar EV TDF edition sunglasses for a while now. I stumbled on this company and they had the sunglasses on sale far cheaper than any other company. I read some of the negative feedback, which was mostly about delivery delays. My sunglasses were in stock so thought I’d take a chance. Sunglasses arrived within 5 days, communication was good and the Oakleys are spot on with all the correct case, authentication etc (I have a couple of pairs of fake Oakleys from China so know the difference).

15 de setembro de 2022
Classificada 1 em 5 estrelas

Purchased Prada sunglasses

Purchased Prada sunglasses which were faulty and still within guarantee. Edel-optics have ignored all my attempts to contact them for a replacement/repair.
Extremely unhappy with the level of service and would not buy from them again! DO NOT BUY FROM THIS COMPANY.

12 de setembro de 2022
Opinião espontânea
logótipo da edel-optics.co.uk

Resposta da edel-optics.co.uk

Dear Jeffrey 
We are very sorry that the glasses didn't arrive in perfect condition. 
Best regards Edel-Optics

Classificada 1 em 5 estrelas

I have not received my purchase

I have not received my purchase. Nearly three weeks now.

9 de setembro de 2022
logótipo da edel-optics.co.uk

Resposta da edel-optics.co.uk

Dear Joshua, 
we are sorry that our shipping company has needed a couple of days longer than usually to deliver your order. According to the tracking information, the parcel arrived to you last Friday. 
We hope that you like your new glasses!
Kind regards, 
Edel-Optics

Classificada 5 em 5 estrelas

I was a little nervous ordering from an…

I was a little nervous ordering from an unknown web retailer but I decided to give Edel Optics a try and the service and product have been amazing. Communication from start to finish has been brilliant. I'd happily use them again - thumbs up from me.

7 de setembro de 2022
Classificada 5 em 5 estrelas

Third time and still good

This is the third order I have made with edel optics and as with the previous 2 was processed quickly and no issues with their system at all. I'd you go through a Google search there are also significant savings to be had.. the only issue I had was with the delivery via UPS. Was supposed to arrive on the 25th but didn't I didn't receive it until 30th August after they failed to deliver twice..

25 de agosto de 2022
Opinião espontânea

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