edel-optics.com Opiniões 792

You need to be cautious with Edel’s “promotion prices”! Edel does not mention anywhere that a reason for a price reduction could be that the particular item on special offer was returned by another customer and that it may have some traces of handling, wear or damage. It would seem that Edel leaves it up to you to discover this and to go through the return procedure if you want something done about it. My review is by no means the only one mentioning this. This is one of those modern aftersales approaches of letting the punters do a part of the logistics legwork in order to reduce the seller’s own spent time and costs. If the punter doesn’t notice or doesn’t mind B-traces or decides that the rebate is such that further actions are not worth the effort, it’s hooray for the seller. If the punter DOES notice and mind, he is part of the statistics that need a bit more looking-after. Mollify the punter with a replacement and dampen tendencies to complain publicly. And try to sell the returned goods in another way to someone else.

I wanted a Persol 714 in colorway 1216B1, which Edel normally sells for 259 Euros, but now offered for a "promotion price" of 174. There were 2 left in stock, i bought one and paid and went back to the original page for fun, to see if their clever software had updated the stock inventory. It had ("only 1 PO0714 left in stock"), but the promotion price was now 199. Interesting.

The answer was in the product sent to me. A model 714 comes from factory with both folded temples packed in protective sleeves. Those were missing. The temples also fold in halves, and stretch to full length with a click. One hinge didn’t click. And there were a lot of scratches on one of the polished metal hinges. This was obviously a used pair of glasses, with damage and wear.

All sellers accepting goods returns have inspection personnel. I noticed all these out-of-order-details as a simple customer not working in the glasses-business. So these details must surely have been noticed by inspection personnel whose d*mned job it is to notice. Now the flexible behavior of the site software made sense. First lure punters to the low 174 Euros offer. And when the flawed item is sold, raise the promotion price to 199. Which boils down to 25 Euros extra rebate for the lame hinge and the scratches. Oh, they knew alright. But not a peep about damage.

I think that damage should be mentioned beforehand, allowing buyers to decide if the rebate is adequate coverage. I even think that the mentioning of product damage is required by Law. Shipping B-rate merchandise to me without mentioning damage and without any repair effort spent on it, is an insult. Expecting me to fill in an online return form and trundle to the post office with a return package like a sheep, with them knowing full well that there was damage before they shipped it to me, is another affront. I repaired the glasses myself, because that cost me a fraction of the time that the formfilling and return hassle would have cost me. My skills and tools for this are professional level, trust me, and the glasses are like new again.

I mailed to Edel in Hamburg, in my best school-German, with illustrating pictures. I didn’t ask for other glasses, i just wanted their vision on the matter. No answer. I first posted a somewhat nicer review, but this one is a bit nastier. So now you know. Buyer beware!

My answer to Edel's reaction (which they entered on June 3rd, 1 month after i posted): i repaired the damage myself. The glasses are secondary; the main issue is how you resell returned items. I see no arguments in the reaction that make me change my vision.

The product arrived in less than a week from Germany to Romania, which was impressive. It was packed properly, looks amazing, and the quality is excellent! I’m really happy with what I received.
However, I did experience a confusing situation with the delivery company (UPS). They told me that my package was lost, but I ended up receiving it later that same day. Thankfully, it was delivered safely, but the miscommunication caused some stress.
That said, this issue wasn’t Edel-Optics’ fault, and I’m very satisfied with the overall experience and the product itself. I would order from them again!

Good customer response and care. Even though my sunglasses I ordered were not in stock, my order still arrived on time. Definitely recommend and purchase again!

Verhogen de prijzen voor Black Friday. Wacht al weken op Black Friday actie want wilde een Persol zonnebril bestellen. Nu een leuke actie met 35% korting maar de bril is ineens €125 duurder dan een week ervoor haha. Dit is volgens mij zelfs illegaal om zo te doen!

edel-optics are operating a scam operation. Do not buy from this company. I tried to buy sunglasses from them several months ago, they kept me hanging, saying that they were having trouble sourcing them.

When I ask for a refund for a product they have not delivered, they claim to be insolvent, and site that whilst they are able to continue trading, they cannot refund me the almost $400 I paid for my sunglasses.

SCAM SCAM SCAM - Do not do business with this company. They are not legitimate, and are out to scam money from customers.

I got caught out by free lenses promotion

I searched the entire web for frames I was interested in, it turned out that frames were the ones that were adding free lenses.
There was some problem with payment during the purchase, I tried to order many times using many different debit/credit cards. After consulting a telephone consultant, I made the payment via BLIK.

With so many attempts of ordering, mistake of choosing the wrong size of frames happened. I was told that there is no return/changes possible to correct size of frames or even a proposition on how to solve the issue due to installation of this "free lenses" - definitely caused by edel-website payment problems.

I returned the item and have now been waiting weeks for a refund. I have contacted them several times about this.

First of all I tried to order from the site via PayPal, witch after contacting them, I was informed that there was a problem from their end and it wasn’t possible.
At the moment PayPal option was available at the site.
I procced with the order, buy paying via credit card and I contacted them immediately to verify that the product was available and confirming the date of delivery.
At the time the product was available and the ETA would be at 5th of August.
They confirmed the availability, but didn’t give mr an ETA. I’ve contacted them via call AGAIN and I received the tracking information. Still I didn’t had an ETA from them.
As the days passed and there were not any updates for the delivery, I send them two e-mails asking for clarifications. NO ANSWER. The status at UPS was that the label was created but the courier had not received the package.
So I called them again and I was informed that there was a ‘mistake’ and the product is not available and I will receive an email from them with more clarifications.
Up until now i have not got any update not an answer from them not even an apology for their lack of communication.
Of course there is no compensation from the company, due to lack of respect to the customers.
I asked them to send the product but they still did not reply to me.
Overall bad customer support, not true updates for the delivery or the availability of the products, lack of communications from their part, do not give a ... for their customers, not even an apology.

Scam company. I claimed the money I paid them for 2 orders from the insolvency court although they never send me an email about the expire date of the claim. I know I won’t get any money back. I also paid 10€ to send my file by post. They still function and cheat other customers as well!

Once an order returned they do not issue a refund. Be careful! You can loose your money. As far as I can see I am not the only one with similar issue

Don’t trust this unreliable company - Look what they answer when requested to pay refund!
“ Unfortunately, we are currently facing technical challenges that prevent us from processing automatic refunds to credit cards. Our management team is actively collaborating with the bank to swiftly resolve this issue, and we are optimistic that a solution will be reached soon.

Customer satisfaction is our top priority, and we understand the frustration caused by this refund delay. Nevertheless, please be assured that your refund will be processed.

As we're unable to provide an estimate for when the issue will be resolved, we kindly ask for your patience and apologize for any inconvenience this may cause.”
18.06.2024: talked to Edel optic customer service and informed them that I will try to get money back for undelivered glasses in Danish Court.

I got my money back!!!

Contact your bank and explain the situation and have them raise a cashback scheme to VISA/Mastercard, took 50 days because that’s the deadline this crap company is forced to answer legally. So try and get your money back!!

Don’t order from this store if you want to not lose your money. They didn’t delivered the product or the money back…

Insolvency. BEWARE

---last edit---
I finaly got my money back, NOT thanks to edel-optics. As someone else suggested, I submitted a chargeback dispute using my bank (revolut), and after some time they managed to have my money returned. I urge anyone in this situation to contact their bank.

[edit 2]
they are now asking me to pay 22 euro if I want to be on the list of people who MIGHT get a refund.
That's because I was late to claim my free spot by the 10th of may, because THEY DID NOT SEND ME A NOTIFICATION TO LET ME KNOW THE INSOLVENCY PROCEDINGS WERE OVER, AS THEY SAID THEY WOULD IN 2 PREVIOUS COMUNICATIONS.
The fact that they are still functioning as a shop and people are still buying from them despite coutless bad reviews baffles me.

[edit] Another 2 months passed, still no refund and no update about it whatsoever.

[tl.dr] I am more or less just repeating what most of the recent 1star reviews are saying.

I have been waiting for 3 months, contacted them 2 or 3 times in this span, they always responded promptly but, apparently, not truthfully.
They did offer to give me back the money..the fact that I believed their lies about the manufacturer delaying orders and whatnot and choose to wait longer is on me, but as I come to understand from other reviews I am reading, that would not have changed anything since apparently they just delayed reimbursements until insolvency anyway.
The last time I contacted them to ask if they could answer more concretely about when should i expect the delivery, they said 3-5weeks. That was 4 weeks ago, so I suppose they did deliver on that promise. Not the order, but the email (someone pasted its contents further down) basically saying not only the order but also the reimbursement is off the table for now.

The fact that i have been looking for a pair of glasses that i really liked, (to make sure i would wear them) for ALMOST 1 YEAR, and the only pair I did find in a physical shop in my country were of different colours is only adding to my frustration..

At this point, I don't even want eyeglasses anymore, at least i have an excuse to not see manure coming my way. The money back I do need though.

I will return with updates as the situation unfolds.

Insolvency... DO NOT ORDER FROM THEM!!

IF THEY DON'T REFUND YOU... CLAIM BACK ON YOUR CREDIT CARD.

They will drag their feet saying that the order can not be fulfilled... its been over 2 months. Then pow !! This is outrageous.

See message below.

Regarding the refund of your purchase amount, we would like to provide you with an update on our current situation.
 
Due to the preliminary insolvency proceedings, we are currently unable to process refunds for payments made before February 23, 2024.*
 
Only after the opening of insolvency proceedings with the insolvency administrator will it be possible to register your outstanding claims in the insolvency register.
 
This is expected to take place in early April, but it is subject to final approval and instructions from the court.
 
Upon completion of the insolvency proceedings, we will contact you and make the claim registration form available here for your convenience.
 
For detailed information on the key questions, please refer to the following article:
 
The Essential Information at a Glance
 
More information available under following link.
 
We appreciate your patience as this process may take some time.
 
We will be sharing more information about our current situation in our Help Center.
 
Thank you for your support and understanding during this challenging time.
 
* Please take note of this information and disregard any potential refund timelines mentioned in previous communications or cancellation confirmations.

Best regards,
Your Edel-Optics Team

Wide choice of frames, rather competitive prices, smooth (with a little delay) delivery process with DHL

SCAM COMPANY - BE CAREFULL!!!!

I made a purchase since last November, the product was available but i never received me order and now the company does not refund! I have sent a lot of emails and the months are passing with no answer about the refund. Very very disappointed, I would never buy again especially with instant payment of the product!

I have been waiting for a Tom Ford frame since December 19th when I made my order and I keep getting the runaround. I believe now this is a scam, seeing other similar complaints to mine here.
I am waiting to speak to a real person who will immediately refund my money or deliver my frames, otherwise I am taking legal action through our german legal office, as well as action against their online business filing complaints against them to Google Fraud, the European Cybercrime Centre and all other relevant organizations as they are still accepting orders on their website, clearly with the intention of never delivering.

Do not do business with them. I will update this listing as needed. I'm waiting on a final response by them.

Be carfull you might lose your money
i bought an expensive tom ford frame that never arrived. when i contact them they replay that there is a new investor in the company therefore they cannot supply the frame any more and they cannot refund me as well now.
its a Froude