Ents24 Opiniões 

13 612
TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Booked an event in London (from Yorkshire) particularly to see one person in a line up of 3, when we got into the venue they announced the line up and the lady we had gone to see wasn’t mentioned. Whe... Ver mais

Classificada 5 em 5 estrelas

I love the fact that you offer REAL paper tickets as an option - not just electronic tickets. I always like to save my real tickets as memories of seeing bands and hearing great music. Thank you for... Ver mais

Classificada 5 em 5 estrelas

Had three windows open with three different ticket providers when trying to order Peter Kay tickets and Ents was by far the quickest and less hassle than the others. Didn't have to jumpt through hoop... Ver mais

Classificada 5 em 5 estrelas

Decided on the spur of the moment to book for a show having received an email showing what's on. Found booking the seats very straightforward in comparison with some other sites.

Informações sobre a empresa

  1. Venda de bilhetes para eventos
  2. Serviço de soluções de tecnologia para eventos
  3. Serviço de marketing online
  4. Empresa de comunicação

Sobre Ents24

Informação fornecida por diversas fontes externas

The UK's home of live entertainment.

We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.

If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

14 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 55% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(13 612)

85 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Mis-sell and AI only customer service

Absolutely appalling level of service. They mis-sell tickets for events by not stating in their adverts or when buying that there are actually different sections - so unlike Ticketmaster you don't know where you are buying tickets from. I have contacted their customer service on several occasions (email naturally - you can't speak to a human) and just get AI generated responses which don't answer question. Also you apparently don't actually get the tickets until just before the event so can't check. I am so angry and frustrated. Never buying from them again.

18 de julho de 2025
Opinião espontânea
logótipo da Ents24

Resposta da Ents24

We're sorry to hear that you've been having problems.

We've asked for your order number and details so we can help, but we haven't heard back from you yet.

Our ticketing portal provides answers to common questions using an AI assistant, but you can contact our customer service team 7 days a week at help@ents24.com.

Classificada 1 em 5 estrelas

Fake tickets

Tickets were easy to purchase, however they did not grant us access to the event! They were unable to be scanned either via mobile or printed.

Reached out to Ents24 to not receive a refund or any form of investigation details in over a month.

AVOID, they are obviously selling FAKE tickets to take your money! FRAUD for definite!

15 de junho de 2025
Opinião espontânea
logótipo da Ents24

Resposta da Ents24

Thank you for your review, and we understand your frustration.

We only sell genuine tickets on behalf of concert promoters and venues. Even if tickets don't scan, the door staff are able to check your purchase details.

As we explained in our emails, we're currently investigating what happened and we're sorry it's taking longer than we hoped. We did email you on 23 June to keep you updated and we hope to have this resolved very soon.

Classificada 1 em 5 estrelas

Beware!

I bought 2 tickets for a Sam Campbell headline act in London this October. Sam was cancelled and replaced by a different headline act. ENTS24 have refused to refund my ticket, even though it is clearly stated in their terms and conditions that a change in headline act is eligible for a refund.

26 de junho de 2025
Opinião espontânea
logótipo da Ents24

Resposta da Ents24

Thanks you for your review, and we're very sorry for the confusion.

You are entitled to a refund if the headline acts has changed. Our team have been in touch.

Classificada 5 em 5 estrelas

Curtious, police and empathetic

I cannot praise this company enough. I booked tickets to a UB40 event in Southampton, and I wasn't at that aware that they issued different tickets for disabled people until a few day's before the event took place.
Ents24 was absolutely brilliant when I contacted them about this.
They were so polite and friendly to me and did everything in their power to change my ticket so that I could still go and sit in the appropriate area.
I can't thank them enough for their respect and empathy towards me. I can't express how grateful I was. Thank you wholeheartedly Ent24!

15 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Purchasing tickets

I’ve used Ents24 quite a few times, and each time everything had gone smoothly & without any issues. I’d recommend them based on my experience

7 de dezembro de 2024
Classificada 1 em 5 estrelas

我花了200多美元买票

我花了200多美元买票,这绝对不值。演出糟透了。感觉他们好像在敷衍,耍花招,用语气,而不是艺术。千万别去。

4 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Misleading "Refund Protection" – Not Fit for Purpose

I purchased tickets through Ents24 and added their optional "refund protection" sold via Booking Protect, assuming it would cover unforeseen circumstances preventing attendance. However, when I couldn’t attend due to a work duty, I was asked to provide extensive justification and proof, with the vast majority of reasonable cancellation reasons simply not valid according to their policy.

The policy demands highly specific, narrow circumstances and invasive documentation to make a claim—something that was not made clear at the point of purchase. The term "refund protection" is misleading, and the product feels like a tick-box upsell that most people wouldn’t knowingly pay for if they understood how difficult it is to qualify for a refund.

This kind of practice undermines trust. It’s technically legal, perhaps, but ethically questionable—and in my view, it borders on mis-selling under UK consumer law.

If you're thinking of adding this to your ticket, read the fine print very carefully. I’ll be avoiding this service in the future and will be raising my concerns with the relevant consumer authorities.

24 de abril de 2025
Opinião espontânea
logótipo da Ents24

Resposta da Ents24

Thank you for your review and we're sorry to hear you're disappointed.

On the purchase page, we explain that with Ticketplan cover you can apply for a refund if you're are unable to attend the event "due to accidents, unexpected illnesses or specified unforeseen circumstances".

We provide a link to Ticketplan for full details of what's covered, which includes public transport disruption, red weather warnings, your car breaking down, or you being taken ill, amongst others. However, it doesn't cover changes to work commitments.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais