N/A Opiniões 

Stopped in for a quick polish and ended up getting a free ultrasonic clean plus a careful prong check. Not gonna lie, that felt way more thoughtful than I expected.

⭐⭐⭐⭐⭐ Outstanding Jewellery and Customer Service

I cannot recommend Erkals Jewellers highly enough.

I had been waiting for the Clover Stud Earrings in White Mother of Pearl to come back into stock for quite some time. I sent an email to enquire and received a prompt, friendly and genuinely helpful response from the team confirming they were available again.

The customer service was exceptional, but what keeps me coming back is the jewellery itself. The quality is incredible, the pieces are beautifully made, and they look far more expensive than they are. Every item I have purchased has exceeded my expectations.

As soon as I received the restock email, I immediately ordered two pairs of the Clover Stud Earrings, another pair of studs and a matching necklace. That probably says everything you need to know!

It’s rare to find a company that combines beautiful jewellery, excellent quality, reasonable prices and outstanding customer service. I am already excitedly waiting for my latest order to arrive and I’m sure it won’t be my last purchase.

Thank you to the whole Erkals team. You have gained a customer for life.

AVOID An online order was placed for a product. Payment was taken and the website says that jewellery will be dispatched within 5 days - I have emailed and had no reply, nothing has arrived and it is more than 15 days since the order. There has been no communication since the money was taken and its not possible to get hold of them via telephone or email

Appraisal documents included, saved me paperwork.

Fake van cleef. They use undetectable super fakes. Do not buy!!!!

Birthday charm came gift boxed, love that.

Erkals nailed the custom ring, honestly perfect.

Vorsicht !!!! Dies ist ein Betrüger der Schmuck ist nicht echt! Den Schmuck soll man auf eigene Kosten zurücksenden, obwohl es sich um Fake handelt einfach unverschämt! Ich habe den ladybug Anhänger direkt bei van Cleef anschauen lassen, es ist komplett alles Fake, es ist kein pures Gold sondern nur vergoldet, der Anhänger ist viel zu leicht, die Nummer ist nicht hinterlegt und den Anhänger gibt es erst seit 2023. Ich habe den Verkäufer bei van Cleef angezeigt.

Thought I’d not listen to the one star reviews and give Erkals a chance.

Unfortunately, I should not have done this as the love necklace I purchased seems to be counterfeit. The biggest giveaway is the Cartier certificate not matching the engraving on the necklace clasp. The date on this certificate, like others have mentioned is in 2020. Perhaps it’s just a coincidence though.

I also compared the certificate and box to my genuine Cartier certificates and boxes from when I purchased in cartiers boutiques and the font, colour and orientation is completely off. I think they need to take more time authenticating items.

ERKAL has been in touch, offered a refund and apologised. The company sent me a returns label which I used to return the item. My refund was processed promptly following them receiving my return.

Despite the product not being as described, the service was quite
efficient and I do wish this business the best going forward.

Beware of scammer!
Bought a number of pieces of jewellery never received a order confirmation or details of order placed.
When order was received the quality was questionable so I tried to make a return. There has been no response to any of my attempts to make contact. Social media appears to be faked as well.
Very disappointing.

If I could give less than 1 star I would, I was sold a Cartier ring that was fake, not only was the box and certification fake but the ring serial number ( confirmed by Cartier) didn’t show on their system which they also confirmed as fake, only benefit was that is was gold, not only that, they sent me the wrong size which again, was another red flag. They sent threatening emails when I escalated the issue through the bank as they did not respond to my initial email or WhatsApp. They never apologised for the inconvenience they have caused me, or the money I lost by sending the ring back at my own expense. I’m pretty sure they will send me more threats on emails off the back of this review which I will submit to trading standards body. I even sent back the ring at my own cost, which they have said in their refund policy they would cover, they did not, please stay away from this company, save your money and buy the real thing from the boutiques. The bank sided in my favour which shows how much evidence I submitted.

Bought a bracelet from them and a gem fell out within a week and when I contacted them I heard absolutely nothing back.

Update, they have now contacted me anlfter reading the review and have accepted to repair the bracelet and apologised.

Once I have received the bracelet back I will re look at my review again.

They have now repaired the bracelet and sent it back looking good as new! After the initial lack of communication things have improved!

I’ve just purchased a Cartier love ring and a Rolex datejust 41 I can’t speak highly enough of the company and the condition of them both are amazing. Highly recommended

Absolutely incompetent company sent the wrong earrings. The only time they answered emails just to say send them back and will refund you. It’s been a week I can see it’s been delivered back to them not answering calls not answering any emails and not refunding me. Avoid this company like the plague.
UPDATE
You still haven’t refunded me and it the 18th January my Royal Mail tracking states you receive the item on the first 31st of December I still haven’t received OR the refund or the promised £4.10 that it cost me to return it to you due to no fault of my own because you sent gold earrings instead of silver my order stated silver I want my refund plus the postage cost the review will be staying online and I’m not removing the review because at the moment it’s justified.
Update
I have finally got my refund weeks later at last but only after weeks of chasing

Exceptional service, great products, all guarantees and paperwork in place, original packaging, perfect.
very fast delivery

Bought 3 VCA items and all of them are FAKE. They refuse refund. Have to contact the bank to dispute the transactions. It's still working in progress. Avoid this merchant. Please respond to my email. Refund me.

They now flagged this review. Please don't trust this merchant.

#1863 Refund required. I’ve read these reviews about fake jewellery and had not had a response to my request to cancel the order. Please refund and I will amend my review.

Fake van cleef and arpels bracelet.

I recently purchased a van cleef bracelet from these people and found it was 100% a fake when I received it after it looked suspicious I got it authenticated. They argued for weeks before agreeing to give me a refund but after returning the item they would only reply through messenger rather than the official return request emails even though I asked them to use the correct channels and process the refund. In the end I had to contact my credit card company to get a refund because even though they had received and signed for the returned item they wouldn’t complete an official return/refund request.

So disappointing that they are knowingly selling counterfeit items and refusing to take responsibility.

Sent an offer for Cartier earrings, which they accepted the offer after 10 minutes. Went to use the discount code provided in the acceptance email, and it only took off a few hundred dollars (NOT WHAT I OFFERED). When I contacted the company, they refused to uphold their acceptance, telling me to refer to their 'policies'. After informing them I no longer want to continue business with them, they had the audacity to send me a follow-up email saying they can no longer give me the price THEY accepted. DO NOT DEAL WITH THIS SKETCHY COMPANY, they do not send you photos of certification either, which also adds to the sketchiness.

J’étais prête à acheter un bracelet van cleef, ils ont répondu à mes mails, accepté, mon offre et lorsque j’ai demandé des informations plus précises et des photos du numéro de série, de la marque etc…etc…je n’ai plus du tout eu de réponse malgré mes relances Je pense avoir évité le pire en achetant ce bracelet j’ai un gros doute sur l’authenticité du bijoux sinon pourquoi je n’ai plus de réponses ??