I bought some Van Cleef & Arpels earrings from Erkals as an anniversary gift for my girlfriend. The product is absolutely fine, I wouldn’t listen to the one star reviews. Things happen but it’s ho... Ver mais
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Leia as opiniões dos outros
Ordered a Van Cleef bracelet and had it authenticated directly by Van Cleef & Arpels — it turned out to be counterfeit. I managed to get a full refund but it did take sometime. I was already sus... Ver mais
A empresa respondeu
I've been trying to contact this company before making a purchase for a few weeks now, but ive not heard anything back. Over the weeks I have called multiple times, emailed, instagram messaged and sen... Ver mais
Unfortunately I purchased an item of jewellery that has been found to be counterfeit. Could the company please get in touch me regarding a refund for this piece. I have tried calling, txting and em... Ver mais
A empresa respondeu
3,4
Aceitável
50 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 52% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I purchased a van cleef bracelet but…
I purchased a van cleef bracelet but then was very worried because of the negative reviews regarding counterfeit
Items. I know that they’ve refunded each time but I didn’t want to potentially go through that. I was told the item was from a good client who has a good relationship with VCA in Paris, so there’s a good chance it was authentic, but I just couldn’t take that risk at this time. I voiced my concerns and while Erkal tried to assure me that they’ve taken new measures to protect against counterfeit items, he also offered me the option to cancel my order. I have to say I really appreciated that. Most places take your money and don’t care if you’re happy or not (I’ve dealt with a place like that). The communication and customer service via email and WhatsApp is incredible. I did ask for a screenshot of the serial number being accepted under my creations on the van cleef website (for some reason I don’t have the option to check that-I’m in Canada I’m not sure if that’s why) but it was a Friday night and they were unable to help me with that until Monday. I did not want to sit with the anxiety all weekend wondering if I purchased a counterfeit item. Erkal knew I was apprehensive and allowed me to (and offered) cancel my order. I texted first thing Monday morning and he did cancel it right away, If I had irrefutable proof of authenticity I would likely buy from them in the future. Customer service is great (the only thing I would change is that if it were me I would have gone the extra mile and input the serial number into my creations on the weekend…had I (as the customer)seen that I would have been placated and been happy with my order and they would have kept the sale and made me feel better about it. I know it was the weekend and an evening but I’m just saying they would have kept my business on that item had they gone the extra mile to input that information and send me a screenshot…they do go the extra mile in their communication though so I will give them credit for that). I can’t speak
to the product but definitely give them credit for their customer service.
14 de julho de 2025
They sell fake van cleef at the price…
They sell fake van cleef at the price of real ones. I’ve compared the item, authenticity card and box to my van cleefs that I’ve purchased directly from the store. The font on the authenticity cards and color of the paper is extremely off and no it’s not just one reference. I’ve referenced 4 different Van cleef authenticity certificates purchased from different VCA locations across the globe that I have and they all have uniform font. Additionally the authenticity stamp has a very fat looking font while the real ones have a crisp font. The circle for the stamp is also slightly smaller than the authentic ones. The cut of the paper along the top is also rough when it should be a smooth cut with no fibers sticking out. And as someone previously mentioned, it’s also dated from 2020. The color and sheen is also different from the authentic VCA pieces I have, that all have a uniform sheen and color. Lastly, the box is so unbelievable fake if you’ve ever held a real VCA box in your hands you could tell right away. All VCA boxes are made from soft cushiony suede, however the box I received from them feels like a very paper thin rough suede material.
Update: Now they constantly spam my email everyday asking that I remove my review. i'm unsure how Google or Shopify even allows this counterfeit seller to use their platforms. It's so crazy that they need to purchase fake reviews on TrustPilot to get sales. Please, anyone who's reading this look through their reviews and you can easily tell that anyone who has rated them highly is a fake review as they're always made by accounts with no reviews and the content they post sounds like it was generated by ChatGPT lool
27 de abril de 2025
Opinião espontânea
Resposta da N/A
Please Read and Beware
We take all customer feedback seriously and always aim to resolve genuine concerns with fairness and transparency. However, in this case, we must warn other businesses and individuals:
An order was placed under a (potential alias) for a high-value Van Cleef & Arpels diamond and yellow gold bracelet, which was successfully shipped and delivered.
We have reason to believe this address is linked to fraudulent activity, and several other jewellers in Canada have confirmed they’ve had similar issues involving this individual or address.
Despite clear tracking confirmation of successful delivery, the person behind this name filed a false claim with their bank stating the item was not received. We have already submitted all supporting evidence, including delivery confirmation, to the relevant authorities and their financial institution.
The review left by this individual contains completely false claims and appears to be a deliberate attempt to support and justify fraudulent behaviour. We urge other retailers to be extremely cautious with orders linked to this name or address.
Fraud is a serious matter, and we will continue to pursue the appropriate legal actions to protect our clients and business.
— Erkals Jewellers
I bought some Van Cleef & Arpels…
I bought some Van Cleef & Arpels earrings from Erkals as an anniversary gift for my girlfriend. The product is absolutely fine, I wouldn’t listen to the one star reviews. Things happen but it’s how it’s resolved afterwards which matters.
There was one little hiccup but nothing to be concerned about. They had the issue resolved quicker than any company I have ever dealt with. Would 100% recommend this jewellers and would be more than happy to purchase through them in the future.
Very satisfied with the earrings.
23 de abril de 2025
Opinião espontânea
Their VCA items are fake
Their VCA items are fake, I tried to sell mine on eBay and failed verification. Do not trust this company.
10 de abril de 2025
Opinião espontânea
Resposta da N/A
Dear Molly
Thank you for bringing your concerns to our attention. At Erkals Jewellers, we are deeply committed to the authenticity and quality of every item we offer. Each piece undergoes a meticulous inspection process, utilizing advanced equipment and the extensive expertise of our team to ensure its genuineness.
We understand that you encountered issues with eBay's authentication process. eBay's Authenticity Guarantee, launched in collaboration with the Gemological Institute of America (GIA), applies to selected fine jewellery items priced over £500 and marked with the "Authenticity Guarantee" badge. It's important to note that not all items on eBay are eligible for this service, and the absence of the badge means the item hasn't undergone GIA's verification process.
We take such matters seriously and would appreciate the opportunity to investigate this further. Please contact us directly with more details about your experience so we can address any issues promptly.
Additionally, we've observed that you've left multiple negative reviews across various businesses, including ours. We are concerned about this pattern and are eager to understand your specific grievances to ensure we're addressing them appropriately.
Your satisfaction is paramount to us, and we are here to assist you every step of the way.
Kindest Regards
Erkals
Fabulous Customer Service
Erkals has recently demonstrated exceptional dedication in resolving a recent issue. I fully acknowledge that there was a miscommunication, which led to disappointment on both sides. However, I sincerely appreciate their efforts in providing outstanding customer service and rectifying the situation in a positive manner.. Thank you so much !
27 de março de 2025
Opinião espontânea
Conmen
I can’t reply to you directly hence the second review. All you had to do was call Cleef and Arpels and check the serial number. You didn’t as an experienced jeweller and yet I as a layman did. Also you now know that it is a fake and yet you are still selling the item on your website. It is terrible that stores like this exist.
6 de fevereiro de 2025
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Resposta da N/A
We acknowledge your recent review and the concerns you've raised regarding the authenticity of a Van Cleef & Arpels item listed on our website. We take such matters with the utmost seriousness and are committed to ensuring the integrity of our inventory.
As a retailer offering a diverse range of products, we source items from various suppliers. While we strive to authenticate every piece, we regret that this item did not meet the expected standards.
We apologize for any inconvenience this may have caused and appreciate your diligence in bringing this to our attention. Your input is invaluable in helping us maintain the quality and trustworthiness of our offerings.
If you have any further questions or concerns, please do not hesitate to contact us directly at info@erkalsjewellers.com
We have years of experience, etiquette and the greatest market knowledge. Our target is to provide the best service and quality to our clients.
22 de outubro de 2024
Opinião espontânea
Unfortunately I purchased an item of…
Unfortunately I purchased an item of jewellery that has been found to be counterfeit. Could the company please get in touch me regarding a refund for this piece. I have tried calling, txting and email.
Thank you.
After discussion over email including photos of my item ordered from you, as requested I have returned the item to you for you to issue my refund. I have emailed you on yesterday (18/10/24)with proof of tracked postage and recorded all packing and posting of the item .
Once my item was returned I had exceptional customer service via email and issued a full refund swiftly. Thank you.
8 de janeiro de 2024
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Resposta da N/A
Dear Kitty Kat,
Thank you for reaching out regarding your concern. After reviewing our records, we were unable to locate any order matching the details you provided or any prior communications from you regarding this matter.
To assist you further, could you please provide the order number and any proof of purchase (such as confirmation emails, receipts, or other relevant documentation)? Additionally, if you have any evidence regarding the item in question, such as photos or other supporting materials, that would be helpful in our review process.
Once we receive this information, we will be able to investigate the issue thoroughly and work toward an appropriate resolution.
We apologize for any inconvenience, and we look forward to your prompt response so we can assist you as quickly as possible.
Kind regards,
Erkals Jewellers
Director
Fake Goods - Avoid
Bought a piece of jewellery,when it arrived had it authenticated via an online service and it came back as fake, please avoid using this company at all costs
18 de junho de 2024
Opinião espontânea
Resposta da N/A
Dear Customer,
Thank you for your feedback. We take such claims very seriously as we are committed to providing authentic, high-quality products to all our customers.
We would like to clarify that all of our jewelry is sourced from reputable suppliers and undergoes thorough quality checks before being made available for sale.
The luxury jewelry industry, particularly when dealing with high-value items from well-known brands, is often a target for counterfeiters. Unfortunately, this can sometimes lead to confusion, especially when buyers rely on third-party authentication services that may not have the specialized expertise required to accurately assess certain pieces.
Replicas have become increasingly sophisticated, making it difficult even for experienced professionals to differentiate them from authentic items at first glance. While we take every measure to ensure that our products are genuine and sourced from reputable suppliers, it is important to recognize that mistakes can happen when relying on external authentication methods that may not have access to the same tools or knowledge as industry insiders.
Our team is dedicated to maintaining the highest standards of authenticity and quality in all the items we offer, and we always encourage customers to reach out directly if they have any concerns. We also recommend using only trusted and certified experts for verification to avoid misunderstandings.
It’s important to ensure that any authentication services used are from reliable and certified sources. We would be happy to assist in resolving any misunderstandings or concerns.
Your satisfaction is our priority, and we are here to help. Any products which are found to be inauthentic are refunded in full immediately.
Best regards,
Erkals Jewellers
Director
Avoid at all costs
This guy is a joke. Despite having an address in Hatton Garden he insisted we meet in a central London hotel. I arrived at the agreed time but he was not there. I discovered why he wanted to meet there - the hotel foyer was dark and gloomy and not suitable for viewing expensive jewellery, particularly when so much is faked these days. Eventually got a text saying he would be there in 20 minutes. I said I wasn't going to wait that long. This is not the way to treat potential customers and this experience has led me to suspect that he is selling dodgy merchandise. Avoid.
5 de fevereiro de 2024
Opinião espontânea
Resposta da N/A
Dear Mr Gregson,
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and want to address the concerns you've raised.
While we do occasionally arrange meetings in central London locations for the convenience and safety of our clients, we always strive to provide a professional and transparent service. We understand that the chosen venue may not have met your preferences, and for that, we apologize. Our intention was to provide a secure and accessible location, and we are sorry if this was not communicated clearly in advance.
Regarding the delay, we sincerely apologize for the inconvenience caused. Punctuality and clear communication are important to us, and we regret any frustration this situation may have caused. We strive to treat all potential customers with the respect and professionalism they deserve, and we appreciate your feedback as it helps us improve.
Please rest assured that all our merchandise is authentic and sourced from reputable suppliers. We stand behind the quality and authenticity of our products and invite any concerns to be addressed directly with our team.
Thank you again for your feedback, and we hope you’ll give us another opportunity to provide you with the exceptional service we are known for.
Best regards,
Erkals Jewellers
Director
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