ERS Opiniões 1837

I had a bad experience when having a new windscreen fitted through my insurance using national windscreens.
When contacting ERS they was extremely helpful in resolving the issue swiftly.
Big thanks to mary jane who dealt with the issue

Terrible customer service and experience.
Take forever to answer emails
Charge more and more
Don’t sort the excess out and make you pay it instead of just claiming it back. Never had to before.

Such a lovely calm advisor. You are lucky to have Lilly.
Explained steps, and what happens next, made me feel it has all been sorted.

The people on the phone are generally very nice but provide incorrect information about the process.

The first person (who was very nice as 1st contact post-accident) told me I would receive a call to progress the repair. But the next call did not have all the information about the accident. They then said someone else would call in the next 20 minutes to outline the repair process. This call never happened. Instead, I received an email stating that they were waiting for me to say what I wanted to do next!

When I subsequently chased them up, the next person gave a very different account of the process and was unapologetic that the communication had been poor. Only after my call did I receive an email outlining the actual process.

June was very helpful in handling my claim and it was pretty straightforward.

Friendly and efficient service; guided me through each step of the claim process which made the experience more personable.

customer service 1 star
claim department 1 star
claim progress and repair 0 star

Calm pleasant reassurance that my claim is being handled

Going through a really hard time at the moment and Emily was reassuring and so helpful a wonderful company and service was helpful 5 stars

ERS is always a great company to deal with. You get to speak to a real person and they are always so helpful, polite and friendly.

I called to see if the claim form I sent had been received and it was confirmed it had not and Lisa Picton took the details and set the claim up over the phone and made the experience quick and easy and she was very friendly and helpful.

The hole experience was made so easy.

First class service from June Denis in the new claims team, always a pleasure to hear her lovely voice and always happy to help. Keep up the good work June.

POLITE AND EFFICIENT REPRESENTATIVES WHO HELP AS MUCGH AS THEY ARE ABLE

Super efficient and patient agent.

So far, our claim has been handled very efficiently.

I would just like to take time out to thank Jayna for your help today
Running through what was going to happen what needed to be done
So once again thank you very much
Brian Hopkins:-))

June Dennis helped me complete my first ever claim. She was very patient and very pleasant to speak with throughout the process. Thank you very much for your help.