ESSE Opiniões 

It was easy from beginning to checkout
The items were sent quickly and were well packed
Being able to buy parts for my stove is such a blessing

Used a few times for spares on our esse wood fired cooker always helpful with plenty of knowledge

Customer service spotted my error and informed me when ordering incompatible items. Sent me the items I needed quickly and well packaged.

The item was damaged in transit and replaced without fuss

New glass panel. Packaged well and delivered within the week.

Perfect for replacement parts for our Esse 500.
Great prices and fast shipping delivery options.

Fantastic! Yes it takes longer for items to arrive than Amazon, but this is a small company. When the parts did arrive for our old EC, I had to give Esse a call for advice on how to fit them. Greg was extremely helpful, it's so refreshing to use a company with such good customer service and who produce such great products. The Esse EC we got parts for is now 24 years old and still running beautifully, and our 2019 Bakeheart is just as robust. They're not owned by a faceless American conglomerate like other range cookers, they don't stop parts availability when the cooker hits ten years old and they don't try to sell you a new one. Just a good old fashioned British company with a long heritage, producing the best products they possibly can.

Wonderful Esse Stove and thankfully the company we purchased it from chased up the delivery. It was just the delivery service that let it down.

Ordering the parts I needed was straight forward and friendly. The only problem was that I had to order the parts separately. If I'd been told the riddle bar attachment didn't come with the grate it would have saved a bit of time.

Really good wood burner …. Can’t wait for it to get cold enough to use

The replacement fire brick was despatched promptly and arrived, via courier, unbroken!! It’s so good when a plan works.

First if all they sent the wring part.
Very disappointed that they blamed us for the part warping

Clear website. No problem ordering correct spare parts. All parts delivered securely.
A good decision to buy a UK built multifuel stove.

item was as described

Packing very good very happy with replacement

Found the bit that was needed on your site easy to orderDeliverywas quick

Intelligent Web site,always there, backed by personable staff

I have tried calling Esse 6+ times only to be position 1 in queue for 10 mins then be placed on answer machine. They have emailed back but did not resolve the issue re being unable to organise purchase and shipping of an essential part for my esse cooker! Its been 4 weeks now and i cannot use it until fitted.

Lovely looking wood burner stove.
Hot Stuff Stoves fitted it very professionally.

Parts easy to find on website, easy check out and royal mail delivery which is really helpful as they know our place which can be a bit difficult for couriers to find.