Love my new mattress! The delivery drivers who dropped it off I couldn’t fault at all. Extremely helpful and polite (can’t remember their names but they were from Newcastle so hopefully that narrows... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Massive thanks to Iain In the Dundee store for helping us find our ideal mattress and frame! Iain spent a lot of his time helping to share his expertise and helping us to narrow down our choices and g... Ver mais
Do not buy an Eve mattress. Wrong mattress was delivered by Bensons for Beds, had to wait 4 days for it to be collected that was after spending 5 hours on the phone over a period of 3 days. Awfu... Ver mais
After a quick look at various brands I decided on Eve Sleep as it was a firmer mattress compared to others and so far have no complaints! Delivery was quick and swift. They called ahead on the deliv... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We believe in the power of sleepwellness. And we're here to spread that amazing, 'anything is possible' feeling, that comes from a great night's sleep as far and wide as we can. So we set out to create a range of sublimely comfortable beds that guarantee a better night's sleep, and a better start each morning. And even though we've just started on our mission, we're pleased to say that 8 out of 10 people sleep better after buying an eve. From the full sized springs in our hybrid mattresses, to our patented cooling and award winning memory foam, via our amazing snuggly hybrid memory foam pillow we're obsessed with designing unbelievable beds that guarantee you'll wake up dancing each morning. Of course, all these lovely sleep goodies are direct to your door in a jiffy, with a 200 night trial on our mattresses to give you time to properly test it out. Eve. Rise. Shine.
eve Sleep
Escrito pela empresa
- Every great day starts the night before
- Total transparency
- Before you get in bed with us, you really should have a chance to get to know us, warts and all. So whether it’s a ‘smashed it out of the park’ 5 star review or a ‘really should pull your socks up’ 1 star review, we invite every eve customer to leave us a Trustpilot review.
- 200 night trial
- We give you 200 nights to make sure your mattress is just right, because sometimes it takes a little bit of time to get acquainted. We’re confident once you try it, you’ll want to keep it forever.
- no-hassle returns
- We believe that returning something should be as easy as buying it. If you're not happy with the mattress, we’ll pick it up straight from your bedroom and fully refund your purchase. You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about fitting it back into its original packaging either. Who's got time for that?
- 10 year warranty
- We pride ourselves on the durability of our mattress, but if anything does go wrong we’ve got you covered. The warranty covers performance issues with the mattress, including loss of shape, as well as any of the components splitting or cracking – providing the mattress has been properly used and handled.
200 night trial
free delivery, free returns & pickup. 200 night trial and 10 years guarantee.
We send the eve to your home and give you up to 200 nights to make up your mind if it's right.
- If you're not 100% happy, let us know and we pick up from your bedroom
- You'll receive a full refund and if its within 40 nights, there will be absolutely no fees. After 40 nights, you can still return your product within 200 nights however we will ask for a small fee to cover our collection costs. Your eve sleep trial period starts from the day your sleep goodies arrive. Happy snoozing.
Informações de contacto
c/o Bensons for Beds, 3rd Floor, The Globe Centre, Accrington, BB5 0RE, Lancashire, Reino Unido
- https://www.evesleep.co.uk/pages/contact-us
- www.evesleep.co.uk
4,1
Bom
15 mil opiniões
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Great from ordering to delivery
Item I wanted discounted to a great price. Ordering process smooth. Delivery system very good - lots of updates and information. I liked the updates on how to deal with my mattress. Delivery on the day very professional.
4 de maio de 2026
Resposta da eve sleep
We are so pleased to hear about your positive experience with us, from the great price to our professional delivery service. Thank you for your wonderful feedback!
Ordering was easy delivery was on time
Ordering was easy delivery was on time. The guy who brought the mattress in to unpack was very friendly.
3 de maio de 2026
Resposta da eve sleep
We're so glad to hear that your ordering experience was easy and delivery was on time. We appreciate your kind words about our friendly delivery team.
Delivered on time
9 de fevereiro de 2026
Resposta da eve sleep
We are glad to hear that your order has been delivered on time!
The man came brought it upstairs…
The man came brought it upstairs unwrapped it layed it out on bed took away all the wrapping did not have to do anything and nice to sleep on as w
15 de maio de 2026
Resposta da eve sleep
We're so happy to hear about your excellent delivery experience and that you're enjoying your new item! Thank you for sharing your positive feedback with us.
Great service and so comfortable
A bit of a long lead time but apart from that - delivered when they said they would (a call beforehand) and they took it upstairs for us. Feels very firm but the foam sort of moulds to your body shape for an extremely comfortable sleep. No real disturbance from partner who is a fidget all night.
7 de abril de 2026
Resposta da eve sleep
We're so glad to hear you're enjoying such comfortable sleep and appreciate your understanding regarding the lead time. Thank you for your kind words!
Warranty not honoured, premature failure – would not trust this brand again
I purchased an Eve Sleep hybrid mattress in October 2021 for £578 (sale price), based on a 10-year warranty and expectations of long-term durability.
Within around 4–5 years of normal use, the mattress developed significant sagging and loss of support across multiple areas. It is now uncomfortable and no longer fit for purpose.
When I attempted to make a warranty claim, I was told the company is in liquidation and that warranties for products sold before administration will not be honoured. I was advised to pursue a claim via my credit card provider instead.
This effectively leaves customers with a product marketed as long-lasting but without any warranty support when issues arise.
In my experience, this feels like a serious failure in both durability and after-sales support. I would not trust this brand again and would urge other consumers to be cautious, particularly given similar reports from other customers.
16 de maio de 2026
Opinião espontânea
Resposta da eve sleep
We appreciate you taking the time to share your experience regarding your Eve Sleep mattress purchase and the subsequent warranty issue.
We understand your frustration and disappointment with the durability of the mattress and the inability to claim under the warranty due to the company's liquidation. We recognize this situation is far from ideal, especially given your expectation of a long-lasting product.
We acknowledge your concerns about product longevity and after-sales support, and we take your feedback seriously.
If you do wish to discuss with us any further, please feel free to reach out via email at hello@evesleep.co.uk
Thanks, Eve Sleep
Easy ordering service and great price
24 de abril de 2026
Resposta da eve sleep
We're so glad you found our ordering easy and our pricing great! Thank you for your kind words.
A really good product with a very good…
A really good product with a very good quality and a good customer service. The driver advised me about the delivery giving a time slot and everything was good.
22 de abril de 2026
Resposta da eve sleep
We're so glad you enjoyed our product and service! We appreciate your kind words about the delivery and quality. Thank you for your wonderful feedback.
Excellent products
29 de abril de 2026
Resposta da eve sleep
We really appreciate that you are finding our products excellent.
I am hugely disappointed with Eve’s…
I am hugely disappointed with Eve’s service. Having been delivered the wrong size mattress twice, and they refused to replace the second time. I am now stuck with a double mattress when paying for a King. Approach with caution.
14 de maio de 2026
Opinião espontânea
Resposta da eve sleep
Thank you for your review, I am sorry to see your having these issues. We have reached out to try to help you further but haven't received anything further.
Please feel free to get in touch with us via email at hello@evesleep.co.uk
Thanks, Eve Sleep
Thought it would have been a bit softer…
Thought it would have been a bit softer as it is a little on the hard side .
29 de abril de 2026
Resposta da eve sleep
We appreciate your feedback regarding the firmness. We are always working to improve our products.
We didn't receive any information when we reached out, please feel free to get in touch via email at hello@evesleep.co.uk
Thanks, Eve Sleep
Delivered on time
28 de abril de 2026
Resposta da eve sleep
Thanks for letting us know 😊 We’re glad everything was delivered on time and appreciate your feedback🦥
I complained about the stains on my…
I complained about the stains on my mattress and still haven’t heard back about a resolution
27 de abril de 2026
Resposta da eve sleep
We’re really sorry for the delay and the frustration this caused. We can confirm this has now been discussed with you today, and we appreciate you giving us the opportunity to address your concerns. Thank you for your patience.
Straight forward assembly
Straight forward assembly, clear instructions and sturdy bed. Thank you
17 de abril de 2026
Resposta da eve sleep
Thank you! We’re delighted you found the bed easy to assemble, the instructions clear, and the finished bed sturdy. Enjoy!😊
Delivery was great
Delivery was great, on time and very easy. Delivery guys excellent and helpful.
Process prior to delivery straightforward and easy with good communication via emails and phone.
Too early to rate mattress itself.
26 de abril de 2026
Resposta da eve sleep
Thank you for your feedback! We’re pleased to hear delivery was smooth, on time, and that our delivery team were excellent and helpful. It’s great to know the ordering process was straightforward with clear communication throughout. We hope the mattress proves just as positive once you’ve had more time to settle in! 😊
Very helpful customer service
Very helpful customer service. My case was a nightmare changing delivery address from pre-filled one, and old mattress recycling service had to be cancelled after placing my order. All has been handled quickly and patiently - thank you!
17 de abril de 2026
Resposta da eve sleep
Thank you so much for your kind feedback! We’re really glad our customer service team could support you through what sounds like a challenging situation and handle everything quickly and patiently. Your appreciation means a lot to us — we’re always happy to help! 😊
Great service
Great service, excellent communication regarding delivery and quality mattress.
26 de abril de 2026
Resposta da eve sleep
Thank you for your lovely feedback! We’re delighted you enjoyed great service, clear delivery communication, and a quality mattress 😊
Delivery men great
Delivery men (Steven and Willie) were great and delivered it to the exact room in my house.
Wrong mattress however had been picked so Eve sleep are in the process of getting the right one delivered and the wrong one picked up.
20 de abril de 2026
Resposta da eve sleep
Thank you for your feedback. We’re delighted to hear that Steven and Willie provided a great delivery experience and placed everything exactly where you needed it. We’re very sorry that the incorrect mattress was delivered, but we’re pleased this is already being resolved with the correct mattress on its way and the collection arranged. Thank you for your patience and understanding while this is sorted😊
Amazing!
Amazing!! Best night's sleep I've ever had, first time I used my new mattress. I had my last eve mattress 8 years and went with a slightly different one this time. Also like the pillow I had free with my order. Feels alot plumber than any others meaning I only need the one pillow now
5 de abril de 2026
Resposta da eve sleep
Wow — that’s amazing to hear! We’re so pleased your new mattress gave you the best night’s sleep straight away 😊 It’s great to know you enjoyed your previous eve mattress for so long and that this one suits you even better. Lovely to hear the free pillow was a hit too — fewer pillows and better comfort is a win! Sleep well and thank you for sharing your experience. 🛏️✨
Mattress is excellent (our third) and…
Mattress is excellent (our third) and the Bensons for Beds delivery guys were great - kept me posted and were a delight
24 de abril de 2026
Resposta da eve sleep
Thank you for your lovely feedback! We’re delighted to hear you’re enjoying another excellent mattress and that our delivery team kept you informed and made the experience so pleasant 😊
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