eve sleep Opiniões 

15 416
TrustScore: 4 em 5

4,1

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Love my new mattress! The delivery drivers who dropped it off I couldn’t fault at all. Extremely helpful and polite (can’t remember their names but they were from Newcastle so hopefully that narrows... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Massive thanks to Iain In the Dundee store for helping us find our ideal mattress and frame! Iain spent a lot of his time helping to share his expertise and helping us to narrow down our choices and g... Ver mais

Classificada 1 em 5 estrelas

Do not buy an Eve mattress. Wrong mattress was delivered by Bensons for Beds, had to wait 4 days for it to be collected that was after spending 5 hours on the phone over a period of 3 days. Awfu... Ver mais

Classificada 5 em 5 estrelas

After a quick look at various brands I decided on Eve Sleep as it was a firmer mattress compared to others and so far have no complaints! Delivery was quick and swift. They called ahead on the deliv... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de mobília para quartos
  2. Loja de camas
  3. Loja de colchões

Escrito pela empresa

We believe in the power of sleepwellness. And we're here to spread that amazing, 'anything is possible' feeling, that comes from a great night's sleep as far and wide as we can. So we set out to create a range of sublimely comfortable beds that guarantee a better night's sleep, and a better start each morning. And even though we've just started on our mission, we're pleased to say that 8 out of 10 people sleep better after buying an eve. From the full sized springs in our hybrid mattresses, to our patented cooling and award winning memory foam, via our amazing snuggly hybrid memory foam pillow we're obsessed with designing unbelievable beds that guarantee you'll wake up dancing each morning. Of course, all these lovely sleep goodies are direct to your door in a jiffy, with a 200 night trial on our mattresses to give you time to properly test it out. Eve. Rise. Shine.

eve Sleep

Escrito pela empresa

Every great day starts the night before
Total transparency
Before you get in bed with us, you really should have a chance to get to know us, warts and all. So whether it’s a ‘smashed it out of the park’ 5 star review or a ‘really should pull your socks up’ 1 star review, we invite every eve customer to leave us a Trustpilot review.
200 night trial
We give you 200 nights to make sure your mattress is just right, because sometimes it takes a little bit of time to get acquainted. We’re confident once you try it, you’ll want to keep it forever.
no-hassle returns
We believe that returning something should be as easy as buying it. If you're not happy with the mattress, we’ll pick it up straight from your bedroom and fully refund your purchase. You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about fitting it back into its original packaging either. Who's got time for that?
10 year warranty
We pride ourselves on the durability of our mattress, but if anything does go wrong we’ve got you covered. The warranty covers performance issues with the mattress, including loss of shape, as well as any of the components splitting or cracking – providing the mattress has been properly used and handled.

200 night trial

free delivery, free returns & pickup. 200 night trial and 10 years guarantee.

We send the eve to your home and give you up to 200 nights to make up your mind if it's right. - If you're not 100% happy, let us know and we pick up from your bedroom - You'll receive a full refund and if its within 40 nights, there will be absolutely no fees. After 40 nights, you can still return your product within 200 nights however we will ask for a small fee to cover our collection costs. Your eve sleep trial period starts from the day your sleep goodies arrive. Happy snoozing.

Informações de contacto

4,1

Bom

TrustScore: 4 em 5

15 mil opiniões

5 estrelas
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1 estrela

Pede aos clientes que escrevam opiniões

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4,1

Todas as opiniões

(15 416)

517 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Tried eve after having a simba for the…

Tried eve after having a simba for the last 10 years but now simba is way overpriced. I personally think the eve is a much better mattress in comfort and quality and the fact that it’s much cheaper is a real bonus.

15 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We're so happy you're enjoying your new mattress! It's wonderful to hear you find it comfortable and high-quality. Thank you for your feedback.

Classificada 1 em 5 estrelas

Dirty mattresses and horrendous customer service

Ordered a brand new mattress which was delivered, opened and discovered it had a sizeable yellow stain in the middle of it. Was reported to Eve and a second mattress (supposedly brand new again) arrived with another sizeable grey dirty mark on it- again reported to Eve. Was offered a small discount to keep the dirty mattress and a goodwill gesture for delivering two substandard products but then they neither paid the money back or responded to multiple messages/ calls and online requests and I have had to chase for over two weeks to get a resolution. I’ve completely lost faith in the company for their delivery of adequate products and their handling of complaints. Would not recommend.

4 de junho de 2026
Opinião espontânea
logótipo da eve sleep

Resposta da eve sleep

We’re very sorry to hear about your experience and the issues you’ve encountered with your mattress, as well as the delays in resolving this for you. Receiving products in this condition is not acceptable, and we completely understand why this has led to a loss of confidence. Please be assured that your feedback regarding product quality, complaint handling, and communication will be fed back to the relevant team for internal review.
Thank you

Classificada 3 em 5 estrelas

Not worth the inflated price

Not worth the inflated price. Pillows OK but duvet was very heavy. I would not bother at the rrp.

11 de abril de 2026
logótipo da eve sleep

Resposta da eve sleep

Thank you for your feedback. I’m sorry to hear that you felt the product wasn’t worth the price and that the duvet in particular didn’t meet your expectations due to its weight. We appreciate your comments, as they help us understand how our products are received and where we can improve. I’ll be sure to pass your feedback on to our product team for review.

Classificada 5 em 5 estrelas

Excellent experience and service

Excellent experience and service. Kept up to date every step of the way, delivered on time and handled a follow query fantastically. Highly recommend eve sleep.

19 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We're so glad you had an excellent experience with us! We appreciate your kind words about our service and timely delivery.

Classificada 5 em 5 estrelas

A Great nights sleep

A Great nights sleep, this mattress is one of the best I have ever had

14 de abril de 2026
logótipo da eve sleep

Resposta da eve sleep

We are so pleased you are enjoying such great sleep on our mattress! Thank you for sharing your positive experience.

Classificada 5 em 5 estrelas

Great service

Service was great from ordering to delivery, no issues. Mattress is super comfy and doesn't overheat the sleeper, which was a concern.

18 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We are so happy to hear you had a great experience from ordering to delivery! We are glad the mattress is super comfy and cool.

Classificada 5 em 5 estrelas

Good quality and at a fair price.

I felt we got a good deal on the items we bought. They seem of good quality. The delivery was on time and included in the price.

11 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We are so pleased to hear you are happy with the quality of your items and our timely delivery. Thank you for your kind words!

Classificada 2 em 5 estrelas

Adjustable eve pillow

I bought the Eve Adjustable Pillow, but unfortunately I haven’t found it comfortable. I’ve tried rearranging the different layers and removing one altogether, but nothing has improved the comfort. I’m very disappointed, as my previous Eve pillow was great and felt comfortable from the first night.

14 de abril de 2026
logótipo da eve sleep

Resposta da eve sleep

Thank you for taking the time to share your experience. We’re sorry to hear that the Eve Adjustable Pillow hasn’t met your expectations on this occasion. We understand that comfort is very much a personal preference, and we appreciate you trying the different layer options to find the right fit. Your feedback has been noted and will be shared with the relevant team. Thank you again for letting us know.

Classificada 5 em 5 estrelas

Quick delivery

Quick delivery, old mattress taken away.
New mattress very comfy.

10 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We're happy to hear you're enjoying your comfy new mattress!

Classificada 4 em 5 estrelas

Our fourth and fifth eve mattresses

Our fourth and fifth eve mattresses. Very happy with the service and quality. Bed frame also good quality but pillows not as good as a few years ago

9 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We're so glad you're happy with our mattresses and bed frame! We appreciate your feedback on the pillows.

Classificada 5 em 5 estrelas

Very impressed

Smooth and clear from point of ordering, paying and old mattress recycling to delivery and removal.
Only had first night on mattress but very comfortable. Matress seems very well made and firm , perfect for bad back and joints.
Delivery team were very friendly arrived in time slot given and were super efficient abd helpful.

13 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We are so pleased to hear about your smooth experience from ordering to delivery and recycling. It's wonderful that your new mattress is comfortable and suits your needs. We appreciate your kind words about our delivery team!

Classificada 5 em 5 estrelas

Excellent

Excellent, great advice. Gordon couldn't have been more helpful.
Can't wait for it to arrive.

8 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We're so glad to hear you had such a positive experience and found our advice helpful. We hope you enjoy your item!

Classificada 5 em 5 estrelas

Great price

Great price, fast service, excellent communication

5 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We're glad you enjoyed your experience. We appreciate your kind words.

Classificada 5 em 5 estrelas

Hybrid mattress

A great, comfortable mattress. Simple to unwrap and let breath for a while. A well informed, easy delivery too.

9 de maio de 2026
logótipo da eve sleep

Resposta da eve sleep

We're so happy you're enjoying your comfortable mattress and our easy delivery service! Thanks for the kind words.

Classificada 3 em 5 estrelas

Good mattress, but be prepared to wait!

Whilst I am happy with the mattress - the wundeflip hybrid - now it has FINALLY arrived, I’ve knocked two starts off because of the misleading delivery timeframe. I ordered the mattress believing the ‘delivery within 12-14 days’ that was literally stated on the website. So I was thinking great, two weeks to go. After three weeks, and with zero communication from the company, O contacted them to be told it would arrive in four weeks time! So altogether a wait of SEVEN WEEKS! When I said this was not an acceptable wait time and what happened to their promise of 12-14 days, I was told that was a ‘guide’. Hmmm. And I wouldn’t have known any of this if I hadn’t taken the time to contact them. Luckily I am happy with the mattress, but the customer service? Not so much.

24 de maio de 2026
Opinião espontânea
logótipo da eve sleep

Resposta da eve sleep

Thank you for taking the time to leave your feedback. I’m really pleased to hear that you’re happy with your Wundeflip Hybrid mattress now it has arrived, but I’m very sorry for the frustration caused by the extended delivery time and the lack of communication along the way. Your comments regarding the delivery timeframe and communication have been taken seriously, and I will be feeding this back to the relevant teams so we can improve both our messaging and overall customer experience moving forward.

Classificada 5 em 5 estrelas

The whole process was a breeze

Easy to order, website and product information, was clear. Changing delivery date was so good too, without the endless options, almost straight through to a human. Delivery by Terry & Graham from Bensons for Beds was a complete breeze, polite, on time, professional. The mattress itself? well... that is just super comfy & like sleeping on clouds!

26 de abril de 2026
logótipo da eve sleep

Resposta da eve sleep

We are so happy to hear about your positive experience with us, from the ease of ordering to the delivery and the comfort of your new mattress. Thank you for sharing your wonderful feedback!

Classificada 5 em 5 estrelas

Love the Matress

the shopping experience is very streamlined. they explain straightforwardly the types of mattresses and then give the options of size. all it needs to be!

4 de abril de 2026
logótipo da eve sleep

Resposta da eve sleep

We're so glad to hear you found our shopping experience streamlined and straightforward! Your positive feedback means a lot to us.

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