Love my new mattress! The delivery drivers who dropped it off I couldn’t fault at all. Extremely helpful and polite (can’t remember their names but they were from Newcastle so hopefully that narrows... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Do not buy an Eve mattress. Wrong mattress was delivered by Bensons for Beds, had to wait 4 days for it to be collected that was after spending 5 hours on the phone over a period of 3 days. Awfu... Ver mais
Massive thanks to Iain In the Dundee store for helping us find our ideal mattress and frame! Iain spent a lot of his time helping to share his expertise and helping us to narrow down our choices and g... Ver mais
After a quick look at various brands I decided on Eve Sleep as it was a firmer mattress compared to others and so far have no complaints! Delivery was quick and swift. They called ahead on the deliv... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We believe in the power of sleepwellness. And we're here to spread that amazing, 'anything is possible' feeling, that comes from a great night's sleep as far and wide as we can. So we set out to create a range of sublimely comfortable beds that guarantee a better night's sleep, and a better start each morning. And even though we've just started on our mission, we're pleased to say that 8 out of 10 people sleep better after buying an eve. From the full sized springs in our hybrid mattresses, to our patented cooling and award winning memory foam, via our amazing snuggly hybrid memory foam pillow we're obsessed with designing unbelievable beds that guarantee you'll wake up dancing each morning. Of course, all these lovely sleep goodies are direct to your door in a jiffy, with a 200 night trial on our mattresses to give you time to properly test it out. Eve. Rise. Shine.
eve Sleep
Escrito pela empresa
- Every great day starts the night before
- Total transparency
- Before you get in bed with us, you really should have a chance to get to know us, warts and all. So whether it’s a ‘smashed it out of the park’ 5 star review or a ‘really should pull your socks up’ 1 star review, we invite every eve customer to leave us a Trustpilot review.
- 200 night trial
- We give you 200 nights to make sure your mattress is just right, because sometimes it takes a little bit of time to get acquainted. We’re confident once you try it, you’ll want to keep it forever.
- no-hassle returns
- We believe that returning something should be as easy as buying it. If you're not happy with the mattress, we’ll pick it up straight from your bedroom and fully refund your purchase. You can return it in any condition (we know that it won't always look brand new once you've slept on it). And don’t worry about fitting it back into its original packaging either. Who's got time for that?
- 10 year warranty
- We pride ourselves on the durability of our mattress, but if anything does go wrong we’ve got you covered. The warranty covers performance issues with the mattress, including loss of shape, as well as any of the components splitting or cracking – providing the mattress has been properly used and handled.
200 night trial
free delivery, free returns & pickup. 200 night trial and 10 years guarantee.
We send the eve to your home and give you up to 200 nights to make up your mind if it's right.
- If you're not 100% happy, let us know and we pick up from your bedroom
- You'll receive a full refund and if its within 40 nights, there will be absolutely no fees. After 40 nights, you can still return your product within 200 nights however we will ask for a small fee to cover our collection costs. Your eve sleep trial period starts from the day your sleep goodies arrive. Happy snoozing.
Informações de contacto
c/o Bensons for Beds, 3rd Floor, The Globe Centre, Accrington, BB5 0RE, Lancashire, Reino Unido
- https://www.evesleep.co.uk/pages/contact-us
- www.evesleep.co.uk
4,1
Bom
15 mil opiniões
Pede aos clientes que escrevam opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
You could try by knowing what you are…
You could try by knowing what you are averting. After making an order for 2 a week delivery slot, got an email to say first delivery we’ll be in 6 weeks. It’s not good enough. After writing to you about this, I was told that before you order it does say “ delivery is estimated due to address/postcode”. It doesn’t say that because I tried ordering the same item again and I didn’t see that statement. If I had I might have thought twice about making the order. So I feels the company lie to you to get your order, then by that time there’s nothing you can do about it. They have your money.
I say do t use this company, I’ve already told them I won’t again.
3 de março de 2026
Resposta da eve sleep
Sorry to hear about your experience — that sounds really frustrating. We always aim to be clear and accurate with delivery information, so it’s disappointing to learn we fell short for you. Your feedback really helps us improve, and we’re grateful you took the time to share it,
Megan
Customer Care at eveSleep
Fits beautifully and well padded
Fits beautifully and well padded. Good quality.
24 de fevereiro de 2026
Resposta da eve sleep
We love this Susan! A perfect fit, plenty of padding, and great quality — sounds like a winner all round. Thanks for the fab feedback,
Megan at eveSleep Customer Care! 😄✨
Great service
22 de fevereiro de 2026
Resposta da eve sleep
Love it! Nothing beats great service — thanks for the kind review and for choosing us!
Sleep well,
Megan
eveSleep💛🦥
Fabulous mattress
Premium Hybrid Mattress. Fabulous mattress. Took to it straight away (after the advised 48 hours waiting for to it to expand fully). Mild chemical smell disappeared after a few days. Has nice firm (but not too firm) base with a cuddly top layer making for a perfect combination. Great for people with joint problems. Easy to order, quick delivery, well packaged, and extremely helpful and courteous delivery chaps. Well worth the investment. Thank you Eve.
2 de março de 2026
Resposta da eve sleep
Sounds like your Premium Hybrid Mattress is ticking all the boxes! Love that the comfy‑firm combo hit the spot and the setup was smooth from delivery to bedtime. Thanks for the wonderful feedback — here’s to many great nights’ sleep,
Sleep well,
Megan
eveSleep💛🦥
Delivery really prompt and the mattress…
Delivery really prompt and the mattress is really comfortable.
24 de fevereiro de 2026
Resposta da eve sleep
We love to hear this Tine— speedy delivery and a comfy mattress is the dream combo! 😄
We hope you have the most peaceful nights sleep,
Megan at Customer Care🦥
Professional and courteous
The item was delivered on time by friendly and polite staff. Can’t expect anything more; excellent service.
2 de março de 2026
Resposta da eve sleep
Thank you for the lovely feedback Rod! 😊 We’re so glad your item arrived on time and that our team were friendly and polite. Excellent service is exactly what we aim for — really appreciate you sharing your experience,
Megan at Customer Care
Resposta da eve sleep
Thank you so much for the lovely feedback Mark! 😊 We’re delighted to hear the service was great, delivery was spot‑on, and the team were friendly throughout. Really appreciate you taking the time to share this — thank you,
Megan at Customer Care💛
Great comms
Great range of products and good prices. Great comms throughout from ordering through to delivery. Had an issue on receipt, which was quickly resolved. Cannot complain about any aspect.
21 de fevereiro de 2026
Resposta da eve sleep
Thank you for the fantastic feedback! 😊 We’re delighted to hear you found a great range of products at good prices, and that communication was smooth from order to delivery. We’re also really pleased that the issue on receipt was resolved quickly — that’s exactly the level of care we aim to provide.
It’s wonderful to know you couldn’t fault any aspect of your experience. We truly appreciate you taking the time to share it,
Megan at Customer Care🦥
Resposta da eve sleep
Thank you very much for your lovely review, were chuffed to bits your happy with your purchase.
Thanks you - EVE Sleep
I was made to feel a valued customer…
I was made to feel a valued customer from Order to Delivery. Great communication with personal attention to every detail. Friendly helpful delivery staff and useful unpacking instructions.
Treated ourselves to new Eve duvets too and had the best night sleep for ages.
27 de fevereiro de 2026
Resposta da eve sleep
We're happy to hear that you felt valued from order to delivery! It's great to know our team are personable. That the Eve Way! We're glad you enjoyed your new duvets and had a wonderful night's sleep. Thanks for your positive feedback!
Thank you - EVE Sleep
Customer service excellent …
Had a fantastic experience with this company. After having a problem with eve matress protectors they offered a refund immediately. If I could give eleven stars I would
13 de março de 2026
Resposta da eve sleep
Amazing to hear you had such a fantastic experience! ⭐️ And great that the team resolved the mattress protector issue with an immediate refund. Eleven stars from you definitely makes our day! 🙌😄
Take care,
Megan at Customer Care
I bought the original Eve mattress…
I bought the original Eve mattress around 10 years ago and decided to buy a new one as we raved about them to our friends and family. We went for the premium version and were so disappointed when it arrived. It was thinner than the original, lighter and the outer casing didn’t fit properly. We returned it and they were excellent at arranging the return, it’s just a shame it feels like the quality has reduced to focus on cost.
19 de abril de 2025
Resposta da eve sleep
Thank you for sharing this with us. We’re sorry to hear the newer mattress didn’t meet your expectations, and we really appreciate the feedback. We’ll make sure this is passed on to the relevant team,
Megan at Customer Care
Resposta da eve sleep
Thank you so much for your kind feedback! We’re delighted to hear that your delivery experience was first class. If there’s anything else we can help with, please don’t hesitate to get in touch.
Many thanks again for choosing us,
Megan at Customer Care🦥
We ordered one in 2019 and its been bad…
We ordered one in 2019 and its been bad for a few years now. It Was supposed to last 10 years and in reality lasts 5. At 7 years old now, its dented and you sink into the divot which has led to chronic back pain and we have decided to get rid of it and buy another brand. Really disappointed in the poor cheap quality.
10 de março de 2026
Opinião espontânea
Resposta da eve sleep
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your mattress hasn’t lived up to expectations and that it has caused you discomfort—this is certainly not the experience we want for any of our customers.
Even though you’ve chosen another bed, we will take this feedback onboard.
Thank you for letting us know,
Megan at Customer Care
Never slept better
Never slept better. We have bought 2 in the last 18 months as the first one was sooo good!
23 de julho de 2025
Resposta da eve sleep
Amazing to hear — two in 18 months says it all! So glad you’re sleeping better than ever!😄
We appreciate your lovely review,
Megan at Customer Care
Mattress protector will not stay on the…
Mattress protector will not stay on the bed . Turn over once overnight and it’s off the corners . Poor compared to previous mattress protector type Eve had before
19 de outubro de 2025
Resposta da eve sleep
I’m really sorry to hear that your mattress protector isn’t staying in place — that must be frustrating, especially compared to your previous one. Thank you for letting us know. I’ll make sure your feedback is passed on to the team so we can look into this internally. We really appreciate you bringing it to our attention,
Megan at Customer Care
Great pillows and excellent service.
20 de fevereiro de 2026
Resposta da eve sleep
Thank you for your lovely review! We’re so glad you’re enjoying the pillows and received excellent service. We really appreciate your feedback,
Megan at Customer Care
I always bought Emma mattresses but…
I always bought Emma mattresses but after being very disappointed that they have made all their mattresses hybrid and thus causing us bad backs, we tried Eve!
Thank the lord! Backs recovered and perfect nights sleep resumed!
Thanks guys for super customer service and speedy delivery too! ❤️
26 de janeiro de 2026
Resposta da eve sleep
Thank you for your lovely review Kerrie! We’re so happy to hear Eve helped get your backs feeling better and your perfect sleep back on track. And we’re delighted the customer service and speedy delivery hit the mark too — thank you so much! Megan at Customer Care❤️
Ordering easy
Found it easy to order online and process was quick. Didn’t ask for loads passwords which is a plus for me.
Delivered quickly I have ordered a few times from Eve especially pillows which I have purchased for my kids also.
20 de fevereiro de 2026
Resposta da eve sleep
Thank you for your lovely review! We’re so glad you found the online ordering quick and easy — and no endless passwords is always a win! It’s great to hear you’ve ordered from Eve multiple times, especially the pillows for your kids. We really appreciate your support,
Megan at Customer Care
Resposta da eve sleep
Thank you for your feedback! We’re glad everything went smoothly and that delivery to your room of choice was no problem at all. We really appreciate it,
Megan at Customer Care
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