F1 Authentics Opiniões 121

We paid a lot of money for an F1 helment OVER A YEAR AGO and have not recieved ANY updates on where this item is and if it is ever going to be delivered to us. Never had such a poor customer experience. We will be doing a chareback. I have tried messaging F1 support 10 times and they do not respond. We get a response from "The Memento Group" occasionally and all they say is some form of "I want to assure you that we’re working hard to address your query and will get back to you as soon as possible." Such a sad customer experience for F1 and for such an expensive purchase. Avoid at all costs.

AVOID! Xmas gift purchased. Extremely poor quality for price paid. Acknowledgement email received then nothing. Numerous emails sent with no response. They take your money then they are not interested after that. Check reviews before you order!

Attention quand vous commandez sur ce site ! Des frais de douane sont demandées pour les expéditions de Grande-Bretagne. Nulle part il est précisé d'aller lire les conditions générales de vente et nulle part il est précisé que les frais de douane seront à payer.
Les produits sont certes de qualité, mais lorsque vous devez débourser des sommes mirobolantes pour pouvoir débloquer vos colis, vous vous dites que vous êtes bien fait avoir.
De plus le service client ne fait rien et ne veut rien comprendre se cache derrière les conditions générales de vente grotesques.
Déjà commandé en Grande-Bretagne sur d'autres sites et les frais de douane sont pris en charge par les sites de vente.
J'avoue là que je me sens vraiment arnaquer

Order placed for an "own the flag" product. Delivery address was incorrectly conveyed to DHL. Over 8 emails to the support line (there is no number to call) went unanswered. One reply came back asking for more details. A further series of unanswered emails and still no product delivered. $500 disappeared with no recourse. This is the first time I have had an issue with F1 Authentics / The Memento Group but it has highlighted that when things go wrong, there is zero customer service nor any recourse.

Avoid at all costs.

Ordered and received a product in late November - quality was poor and agreed via the support team to return and a replacement would be sent.

Confirmation received that they had my return back and ever since then, despite 13 emails to support teams/customer service/info not a single response.

You can only email them, no phone number and online chat just tells you to email. They are shocking at customer service, they have my money but will not respond for a refund or replacement.

I would not wish this level of terrible customer service for anyone so please avoid at all costs.

Do not trust the advertising on this site. Ordered from them 2 years ago. Sent me a different product to what I ordered (Returned). Tried again this year. Again item was different to what I ordered.They do not reply to communication and are guilty of false advertising. Do not risk your money or time.

Bonjour,
J ai passé une commande via enchère depuis plus de 15 jours. Voici le mail que j envoie à 3 reprises sans réponses.... peut être qu un avis négatif va faire avancer les choses...Bonjour je me permets de revenir vers vous concernant mon enchère numéro 2506569.

A ce jour je n ai aucune nouvelle et mon compte a bien été débité...

Pouvez vous me tenir informé de la date d envoi du colis? Car c est pour un cadeau. 

Si vous ne pouvez pas procéder à l envoi merci de procéder au remboursement. 

Bien cordialement 

En pièce jointe la preuve de paiement et le enchère gagnée 

I placed an order on the 25th of October from F1authentics.com. Received shipping information very quickly including tracking number, parcel was delivered on scheduled day as promised, had a very straightforward experience and would be happy to use this site again

I ordered a bunch of things in August (2024) - The tracking site says it has been delivered but they have not, emailed the authentics site and they said to get ahold of my delivery service - did that, but still nothing... Just super frustrating as it was my first time ordering and I was super excited to get my merch...

I recently purchased an auction item for a piece of F1 memorabilia with the company on copy Memento who traded online as F1 Authentic Auctions. They are registered under company number 07236294 BG Sports Enterprises Ltd.

The item is bought describing it as being worn and showing the wear on the item along with its specific unique serial numbers. When it arrived it was not the same item and had different serial numbers. It was bought because of its race worn look.

I contacted the company and was told the images used were ‘stock’ images and that this was one in a consignment of the same item. None of which is listed on their site. They lead you to believe what you are getting is unique. They auction using the same image when what you get is totally different.

Then you spend weeks on a hamster wheel trying to get a refund after multiple promises.

Save yourself the headache!!

Order a pen with cat part in it.
Car part fell out and no compensation offered.

High price, poor quality

Bought a poster and an ebike. There was an issue with the poster, no fault of f1 authentics, but they resolved quickly and set out a new one. The bike was flawless, I love it, and was at a great price

I ordered a product from this company on the 3rd March it’s been almost two months and i still don’t have it - I have sent mutiple emails with my order number and left multiple voice messages to have no one return them - despite spending almost £1,200 …. Please get your act together - @Formula1.com should review this contract as the association and bad delivery from Memento will reflect badly on this brand - ill complain to F1.Com separately

I’ve purchased many items from F1 Authentics over the past year, and I can’t ask for better customer service over that time. It’s been a pleasure buying from them and the queries I’ve had, have been dealt with, effortlessly and professionally over that time period. Drew and Olivia need a mention for their brilliant customer service. Thanks and I would recommend them to friends and family
Rich

Worst company to deal with, zero effort in customer service.

I purchased their £1k mystery box, this apparently comes with a minimum value of £1,500 - I could buy all the same items from their website at the time of delivery for under £1,000.

Emailed customer service and got a reply along the lines of "Have you included the gift card"

Yes, Yes I had included the £50 in the total.

You have been warned, do not buy their mystery box - It is a scam and they will just laugh in your face.

I ordered a 1:2 Scale 2023 Helmet signed by Nico Hülkenberg and I really love it. The design and materials of the mini helmet are great and perfectly reflect the real helmet. And the signature makes the helmet all the more valuable to me. 😊

The customer service of F1 Authentics is fantastic. Unfortunately the acrylic display case arrived with a crack. A big thank you to Olivia from the customer service who made sure that a replacement case was sent to me as soon as possible. The new case arrived in perfect condition. My emails were answered very quickly, and I really appreciated the friendly, competent and very helpful email contact with Olivia! 👍

Bought a very expensive model but when arrived had clearly been opened/returned before. Company dispute this but in my view this was very clearly the case. Returned item, but company only refunded original price, not initial postage or my return postage. So I am out of pocket even though F1 authentics or their partners were at fault. Would I use again? No.

My experience with this company is brilliant, I have 4 bodywork in acrylic and 1 photo and acrylic. Delivery is fast (to the uk main land) and the products are packed really well so you can rest easy knowing your products will arrive undamaged, (subject to the delivery company) will be buying more in the next few weeks have my eye on 1 or 2 ok 4-5 things 😂

This website is a joke.
Every 5 minutes you receive a pop up for the email newsletter, incredibly anoying. Logging in is absolutly painful if you setup up your account with an id instead of an email. But wait, the payment process is the absolute worst. Visa payments are shown as invalid before they can be athorized, Amex payments just don work and we you want to use paypal, they can start a paypal session.
How unprofessional can a website be? F1: YES!!!!

This webiste is an absolute shitshow, dont buy anything there.

I had won an auction for a suit used by Sergio Perez, three weeks later they told me that they could not send me my suit because they did not have it due to an overbooking problem, they made me wait 3 weeks to send it to me, Last December 13 I was told that I would be reimbursed and to date I have not received anything, I would not buy again.