Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Ver mais
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Leia as opiniões dos outros
I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Ver mais
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I had to call up as I was struggling to find the option I needed for my order online. I got through to Holly who is absolutely phenomenal; she resolved my order issue within no time at all,... Ver mais
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Holly was really helpful in sorting out my account when there was an issue with my email address and refill order. The problem was sorted quickly and fuss free. Really pleased with the WhatsApp functi... Ver mais
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Informações sobre a empresa
- Depilação
- Fornecedor de produtos de beleza
- Fábrica de cosméticos
- Loja de cosméticos
- Loja de cosmética
- Loja de produtos de higiene
Escrito pela empresa
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informações de contacto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service!
Unfortunately I’d made an error and had forgotten to delay a subscription. Luckily FFS send an email confirming the subscription was being processed, I contacted them immediately and Holly delayed the subscription and arranged a credit back to my account. Holly was brilliant, she was helpful and friendly….fantastic customer service! Thank you ☺️
19 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Tara, Thanks for taking the time to leave a 5⭐ review.
We’re really glad Holly could jump in quickly, delay the subscription and get the credit sorted for you. Those reminder emails are there for exactly that reason. We’ll be sure to pass on the love to Holly. Always here if you need us.Team ffs 💖
I wasn't a buyer
I wasn't a buyer. My husband purchased as a gift. But the shower holder broke and FFS were so helpful and understanding they answered all my queries and are replacing with no cost. I really like my razor and will re order my blades when needed. Many thanks.
27 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey, Thanks for sharing your experience.
We’re really glad we could help get that sorted quickly and replace the shower holder for you. No fuss, as it should be.
Great to hear you’re loving the razor too. We’ll be here when you’re ready to reorder your blades. Team ffs 💖xx
The quality seemed to be decreasing.
The quality seemed to be decreasing and prices continously increased. There was an introduction of postage charges, then you'd have to get 2 months at a time. Then there's been another jump in price recently. I wouldn't normally mind, but it seemed like the quality didn't match up. The blades dull very quickly, and lately I've been nicking myself more. I have been a subscriber for several years but today I have cancelled. Loyalty is not rewarded, and I can buy better elsewhere.
*EDITED TO ADD* in response to your reply: the previous discount was applied because I asked to cancel at the time of the last price increase because I didn't feel the product justified the price. When I reached out to ask if the blades had changed, I was NOT sent replacements, I was sent a new handle which are free anyway, because they said the issue could be the handle not holding the blades properly. And the "alternative options" you mention, was a lesser blade (the standard, not the premium) for 50p more per pack than what you were raising my price to on the premium pack. HOW is that a viable alternative?! You've unfairly made it look like you've gone above and beyond in your response, when that is not the case at all.
26 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hi Levi, thanks for taking the time to leave this review and I am sorry to hear that you have cancelled after several years with us. On pricing, we introduced a small postage contribution around 18 months ago due to rising courier costs. In your case, our team adjusted your plan, reduced your blade price, and applied free delivery to help keep costs down. The recent change is our first blade price increase in over 4 years. We’re a small Midlands-based business and, while manufacturing, postage and staffing costs have continued to rise, we kept blade prices the same for as long as we could. This small increase helps us keep doing things properly. On quality, we haven’t made any changes to our blades. I can see you previously reached out, and we sent out a replacement pack to try; as we didn’t hear back after that or receive any further reports of issues we assumed that you had not had any further issues. I can see that we have offered a few alternatives to you to keep the prices down but sadly you have not accepted these. If you do require any further help or wish to discuss these alternatives in more detail, please do reach out to us. Thanks, FFS x
Their customer service is second to…
Their customer service is second to none! :)
26 de janeiro de 2026
Opinião espontânea
Resposta da FFS
The Carmina, Thanks so much for the love.
We’re really glad our customer service hit the mark. That means a lot to us. Always here if you need anything. Team ffs 💖
WhatsApp Service
Had a query over subscription and the WhatsApp chat was really swift and efficient.
26 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Claire, Great to hear the WhatsApp chat was swift and efficient when sorting your subscription. That’s exactly what it’s there for.
If you need anything else, just drop us a message. Team ffs 🌟💖
A beauty brand that feels authentic
Very quick to respond, proactive customer service and going the extra mile, thank you Holly :-) great to be able to use a smaller British business for my beauty products
26 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Mary-Lou, Thanks so much for the kind words.
We’re really glad Holly could help quickly and go the extra mile for you. And thanks for supporting a British business, it genuinely means a lot to us. Always here if you need anything. Team ffs 🌟💖
Representative Holly actioned my…
Representative Holly actioned my request without delay. She was professional and attentive while reassuring me once all was updated and complete.
22 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey, Thanks for taking the time to leave a review.
We’re glad Holly could get everything sorted quickly and keep you reassured along the way. Professional, attentive and no delays is exactly the standard we aim for.We’ll be sure to pass this on to her. Team ffs 🌟💖
Been getting razor blades delivered for…
Been getting razor blades delivered for a few years now. My razor handle has just broken, on contacting them through WhatsApp Holly was a great help and solved my issue quickly and effectively. Great razor at an amazing price
20 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Megan, Thank you for the review.
We’re glad Holly could sort the broken handle quickly over WhatsApp and get everything resolved. Always happy to help.
Thanks for sticking with us for so long too. Great razors. Fair prices. Team ffs 🌟💖
Super company and super customer service!
I’ve been using FFS since they began and haven’t used a different razor brand since!
I’ve had a couple of new handles in that time but they have literally lasted years! I’ve never had one break and I’ve completely used them in!
I ordered myself a new one recently and when it arrived, the soft interior of the handle wasn’t fixed properly into the hard, outer part of the handle. This was a first, as everything is usually tip-top, but the occasional faulty item can slip through the net here or there.
I contacted FFS customer service and was helped by Holly, who was friendly and efficient and organised a replacement with no fuss.
This is the first time I’ve had to have customer support as FFS run a quality ship, and this obviously includes their customer service too!
Thanks FFS,
Satisfied customer 🙂
17 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Sam, Thanks so much for taking the time to share this.💖
We really appreciate your loyalty from the very beginning. Years of use is exactly what those handles are built for.
You’re right, the odd faulty item can slip through, but we’re glad Holly could get it sorted quickly and without any fuss. That’s how it should be,Thanks again for sticking with us and for such a thoughtful review. Team ffs 🌟💖
I’ve used this company for years and…
I’ve used this company for years and their products and customer service (Holly) have always been really good :)
17 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Lucy, Thanks so much for the continued support.
We’re really glad the products and customer service have been consistently spot on, and we’ll be sure to pass the love on to Holly.
Always here if you need us. Team ffs 🌟💖
I experienced excellent customer service
I experienced excellent customer service from Holly, a set of my blades didn’t turn up despite saying they were delivered. Holly dealt with it brilliantly getting another set in the post for me
Have been using FfS for a few years now and always very happy
17 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Debbie, Thanks for sharing your experience.💖
We’re really glad Holly could get that sorted quickly and send out a replacement. These things happen, and we’re always happy to put it right.Thanks for sticking with us for so long too. It means a lot. Team ffs 🌟💖
Great service!
I needed to amend my order and Holly was great. Very efficient service and great products. Thanks Holly 👍
17 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Michelle, Thanks for the lovely feedback.
We’re glad Holly could help you amend your order quickly and efficiently. Great to hear you’re loving the products too. Team ffs 🌟💖
Fab service!
Holly was great. Responded quickly and noted my issue. The handle to my razor was broken and Holly arranged for another to be sent with my next subscription order, under their guarantee. Great service.
16 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Sophie, Thanks for taking the time to leave a review.
We’re really glad Holly could sort that for you quickly and get a replacement lined up under our guarantee. That’s exactly how it should be.If you need anything else, just shout.Team ffs 🌟💖
100% reccomended
FFS has totally changed my life in the way of routine and freshness (not that I wasnt fresh before haha)
I absolutely love love love their products and you wont see me buying anywhere else from now on.
Even my husband has got his gift kit and he wont use anywhere else either!
The blades are so smooth and coupled woth the sweet berry shower and shave omg its an experience that works too well !
We now have the water and wine bottle, loafers x8 I mean they are on sale at 25p who can resist that!!
I have the tanning drops which I am yet to try and nearly everything off the site I have bought haha!
Highly recommend FFS 👌
Well done to the team for building such an amazing business that works!!
11 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Kayleigh, Wow. What a review. Thank you. 💖
We love hearing how FFS has slotted into your routine and raised the bar on freshness. Sweet Berry plus smooth blades is a winning combo, just saying. 😍 Even better that your husband’s on board too. One household. Fully converted.Thanks for backing us so hard and for spotting those loafers. 25p is dangerous territory.We’ll pass this on to the team. Reviews like this make it all worth it.Team ffs 🌟💖
Really quick and easy process to change…
Really quick and easy process to change my subscription
14 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Suzanne, Great to hear it was quick and easy to update your subscription. That’s exactly how it should be.
If you need a hand with anything else, we’re always here. Team ffs 🌟💖
Dealt with a lady called Holly who was…
Dealt with a lady called Holly who was super helpful and responded quickly. I’d accidentally put the wrong shipping address and she promptly sorted that out. Haven’t tried the product yet but I was impressed with the offer a the monthly price.
13 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey, Thanks for sharing your experience.
We’re glad Holly could jump in quickly and get the address sorted. These things happen. No stress.
Great to hear the monthly price caught your eye too. We hope you love the products once they arrive. If you need anything in the meantime, just let us know. Team ffs😊✨
Really love their products
Really love their products, I have been using them for a while now. I Recently tried the glide and shave cream and it’s so nice.
Spoke to customer support recently about my subscriptions and Holly was really helpful and responded really quickly.
12 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Erica, Thanks so much for the lovely review.
We’re so glad you’re loving the products, and great to hear the Glide & Shave Cream was a hit. Even better that Holly could help you out quickly with your subscription.
We’ll be sure to pass that on to her. Always here if you need us.Team ffs 😊
FFS make duplicate subscriptions to make more money!
I have had a subscription for several years with no problems. Suddenly in December they took double the amount of money out of my bank and claim that I have set up another subscription. I have not set up anything further and would have no need for 2 subscriptions.
FFS have refused to give a refund and refuse to accept any responsibility. Currently claiming for a refund through my bank. Had to cancel my card with my bank so they can’t take anymore money!
My response to the reply below - there’s no confusion on my end, it does not say I have 2 subscriptions when I log in and it never has done. Any additional subscriptions have been set up by you. I have asked several times now for you to cancel ALL subscriptions so why are you saying you can cancel the additional one? They should ALL already be cancelled. I have cancelled my bank card so that you cannot continue to rob me! Wish I’d never ordered anything at this point
10 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hi Amanda, thank you for your review and I am sorry to hear about the confusion. Having reviewed your account, a second subscription was created in September and has been visible in your online account portal alongside your original plan. The portal also shows the upcoming renewal dates and charges for each subscription, and our records indicate that one subscription was previously skipped while the other remained active. We are happy to help resolve this. As the December order had already been dispatched, we were unable to issue a refund immediately. However, if the items are returned to us unopened, we can process a refund in line with our returns policy, and we can ensure the additional subscription is cancelled to prevent any future charges. Thanks, FFS x
Really great customer service
Really great customer service, unfortunately product not best for my very sensitive skin but very pleased with the company!
9 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Aish, We’re really pleased you had a great experience with our customer service, even though the product wasn’t quite right for your sensitive skin. Everyone’s skin is different, and we appreciate you giving us a try.
If you ever want advice or help finding a better fit in the future, just shout. Team ffs 💖✨
Holly helped me quickly and efficiently…
Holly helped me quickly and efficiently through watsapp chat. Such a handy tool to have
9 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Amy, Thanks for taking the time to leave a review.
We’re really glad Holly could help you quickly and efficiently. WhatsApp makes it easy, and we’re happy it worked well for you.
If you ever need anything else, we’re always here. Team ffs 💖✨
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