Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Ver mais
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Leia as opiniões dos outros
I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Ver mais
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I had to call up as I was struggling to find the option I needed for my order online. I got through to Holly who is absolutely phenomenal; she resolved my order issue within no time at all,... Ver mais
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Holly was really helpful in sorting out my account when there was an issue with my email address and refill order. The problem was sorted quickly and fuss free. Really pleased with the WhatsApp functi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Depilação
- Fornecedor de produtos de beleza
- Fábrica de cosméticos
- Loja de cosméticos
- Loja de cosmética
- Loja de produtos de higiene
Escrito pela empresa
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informações de contacto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Just wanted to say what a great customer service
Just wanted to say what a great customer service from Holly ! Quick reply on whatsup and swift resolution!
5 de março de 2026
Opinião espontânea
Resposta da FFS
Hey Zuzana, Thanks for taking the time to leave a review 💖. Glad Holly could get that sorted for you quickly.
If you ever need a hand again, you know where we are. Team ffs 😇
Great products & great customer service
I ordered a razor and shave cream starter kit from FFS. The parcel arrived promptly and everything was great apart from the holder had been squashed in the post and was broken. I contacted FFS via WhatsApp and Holly responded within 5mins. She sent a replacement the same day and also mentioned that I might have made a mistake on my subscription order set up. She was quite right, I’d got in a muddle when deciding what to order. She sorted it all out for me, promptly and politely. No pushy sales tactics, just good customer service. Thanks Holly!
5 de março de 2026
Opinião espontânea
Resposta da FFS
Hey Jilly, Thanks for taking the time to leave a 5 🌟 review.Sorry to hear the holder arrived damaged, but we’re really glad Holly could jump in quickly and get a replacement on the way, and also spot the error on your plan . Five minute replies and same day fixes, that’s how we like to do things 🙌. Team ffs 💖
Holly was really helpful on whatsapp to…
Holly was really helpful on whatsapp to deal with my query. Fabulous customer service thankyou
5 de março de 2026
Opinião espontânea
Resposta da FFS
Hey , Thanks for taking the time to leave a 5 🌟 review.
Glad to hear Holly could help you out on WhatsApp and get your query sorted quickly. That’s exactly the kind of service we aim for. Team ffs 💖
Nikki helped me get a replacement part…
Nikki helped me get a replacement part with a swift and easy service. Really happy with the outcome and the ease of getting the issue resolved.
4 de março de 2026
Opinião espontânea
Resposta da FFS
Hey Claire, Thankyoufor the lovely review 💖.
Glad Nikki could get that sorted for you quickly.
If you ever need a hand again, you know where we are. Team ffs 😇
Bought these products on subscription…
Bought these products on subscription for years, you wont beat them!
Also customer service is fantastic, just spoke to Nikki to change my address, super quick reply, super helpful!
Highly recommend
4 de março de 2026
Opinião espontânea
Resposta da FFS
Hey Debbie, Thank you for your 5 🌟 review. Thanks so much for sticking with us over the years. That really means a lot💖.Pleased to hear Nikki was able to help amend your address for you 😇. If you ever need anything else, just give us a shout.Team ffs 🙌
Holly was quick and helpful in solving…
Holly was quick and helpful in solving my problem with a delivery query!
3 de março de 2026
Opinião espontânea
Resposta da FFS
Hey Chelsea,Thanks for taking the time to share this. We’re really glad Holly could help get your delivery query sorted quickly.🌟Team ffs 💖
Love the razors
Love the razors, love the recycling scheme and every single time I contact them for support, they go above and beyond! This time it was Holly; I asked how to add a razor handle on to my next blade subscription delivery, as I couldn't do it from my end and my current one had broken - she added one on for me, free of charge! Love everything about this brand!
26 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Fran,Thank you for your lovely review 💖, We are really pleased to hear Holly was able to help add a handle on to your next refill plan for you,Team ffs 🌟
Good products. Dodgy subscription practices
The razor and blades are very good but their subscription model is pants. You don't get a notification prior to your sub arriving so there is no way to cancel or pause it before payment is taken. You are forced to use the chatbot to skip a subscription date and have to go through all sorts of "offers" before you can amend it. The maximum subscription period is 4 months.
1 de março de 2026
Opinião espontânea
Resposta da FFS
Hey Renae, Thank you for sharing your feedback,your plan is designed to be talored to suit your needs, Items can be amended if you feel you have a build up of products, the frequency can also be changed if you need,The chat bot is there for a quick and easy skip/reschedule or cancel, this means any changes required are done with a 24 hour time frame.Team ffs x
Disgrace company
Disgrace company. First my partner, now me. Today I've served them an email which describes all: I am writing to formally demand the immediate cancellation of my subscription and the permanent deletion of all my payment details from your systems.
Despite cancelling my subscription over a month ago, another subscription shipment has been processed.
Today, I contacted your customer support via chat and was assured by one agent that the subscription had been cancelled. However, eight hours later, the subscription is still active and visible on my account.
I attempted to contact support again to resolve this issue, but the agent disconnected the chat without resolving the matter.
This email serves as formal notice. I am giving your company 24 hours from receipt of this message to:
1.Fully and permanently cancel my subscription.
2.Remove all of my stored payment information.
3.Confirm in writing that the above actions have been completed.
Failure to comply within 24 hours will leave me no choice but to escalate this matter to the Consumer Ombudsman for unfair and deceptive consumer practices.
I would also like to note that my partner experienced the exact same issue, which strongly suggests this is not an isolated incident but a recurring practice. Additionally, subscription prices have been increased without proper notification, which further raises concerns about compliance with consumer protection regulations.
I expect written confirmation within the stated timeframe."
Please...do not call me just waiting for respond email and we're saying goodbye to each other. No matter how good product is I will never support company like yours.
27 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Ewelina, We’re really sorry to read your review and to hear how upsetting this has been for you. We’ve looked into your account carefully. Back in January, you contacted us to skip your next order and we can confirm that this was processed successfully at the time. Yesterday, when you reached out around 3pm to cancel, the request was submitted straight away. In some cases it can take up to 24 hours for the cancellation to fully update in the account portal, and your account completed its update at 8:20pm that evening. We’re sorry this timeframe wasn’t made clearer, as we appreciate how concerning it is to still see an active status after requesting cancellation. We’ve emailed you directly to confirm your cancellation, your payment detail request, and to respond to your concerns about pricing. If there’s anything at all that still doesn’t look right on your side, please reply to our email and we’ll personally review it for you. Thanks, FFS x
I had nothing but positives from FFS!
I had nothing but positives from FFS!
Ive been with them for 5 years now, they've sent out little gifts over the years. Can't fault the razors, also their tweezers are the best ive ever used and at the age of 35 ive been through a few!
My most recent interactions have blown me away, I emailed a couple of days ago to say that unfortunately my 10year relationship came to an end last week.. he found someone else 💔 i emailed to say I don't need anymore blades for a while because im stacked and won't be going through as many now. Holly went above and beyond! Sent THE kindest most uplifting email ive ever received from a company! She also included a little gift for me 🥲 SO if you're thinking about it.. DO IT! You will not regret it! Thank you FFS ❤️
24 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Serena, Thank you for taking the time to leave this ❤️, and thank you for being a loyal customer for 5 years. I am so pleased to hear Holly was able to assit today and amend your subscription for you, also adding a little extra to cheer you up after an unfortunate break up. If you need anything else, just drop us a message. Team ffs 🌟💖
Great products and customer service
Great products and great customer service - I accidentally made an order to the wrong address, and when I contacted customer service on WhatsApp Holly was so helpful and sorted things right away, and also went the extra mile and sorted the address on upcoming subscriptions as well. Everything was sorted within minutes of making my order and I was so impressed with the speed and quality of service. Would highly recommend this company :)
23 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey, This is what we love to hear.💖
Thank you so much for taking the time to leave such a lovely review. We’re so glad Holly was able to jump in quickly and get everything sorted for you, including your upcoming subscriptions. No one needs the stress of parcels heading to the wrong address.
Fast, helpful and no faff. Exactly how it should be.
We really appreciate the recommendation and we’re so happy to have you with us. 💛 Team ffs 🌟💖
Had trialed the free trial and the…
Had trialed the free trial and the razors/shaving cream are great, I’ve very sensitive skin and reactive to most creams but had no problems. Had to cancel due to current financial limits, and the customer service experience when cancelling was great. Really good service thank you
20 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Jasmine, Thank you so much for giving us a try and for taking the time to share this.💛.
We’re so glad to hear the razor and shaving cream worked well for your sensitive skin. That’s exactly what we’re here for. No irritation. No drama. Just smooth results.
We completely understand that circumstances change, and we’re really pleased our team made the cancellation process easy for you. That’s how it should be.
Thank you again for your kind words. We hope to see you back when the time feels right. Team ffs 🌟💖
Absolutely abysmal service
Absolutely abysmal service. Unlike so many other subscription services that you can alter delivery dates or pause at the click of a mouse this one wants you to wait around for “an agent to join the chat”. Why? Utterly ridiculous.
18 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Rhia, we’re genuinely sorry for the frustration this caused. You can make changes to your subscription through your account portal, and they normally update straight away. Yesterday morning we had an unexpected technical issue which caused the chat to break. As soon as we spotted it, we fixed it within around 30 minutes and your request was actioned as soon as everything was back up and running. We completely understand how disappointing that experience must have felt, and we really appreciate you flagging it. If there’s anything at all you still need, we’re here to help. Thanks, FFS x
Fast replies and sorted my order
Fast replies and sorted my order query out straight away on WhatsApp.
Very helpful and friendly customer service.
17 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Sarah, So glad we could get that sorted for you quickly 🙌
We know no one wants to be chasing an order, so our team are always on hand to jump in and fix things fast.
Thanks for taking the time to share this, it really means a lot 💛.Team ffs 🌟💖
Holly one in million goes extra quality…
Holly one in million goes extra quality special knowledge top notch experience treasured service
16 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey, Thanks for taking the time to leave a 5⭐ review.Holly really does go above and beyond, and we’re so glad you felt that. Knowledge, care, and sorting things properly first time round. That’s the standard.
Thank you for such a lovely review. We’ll be making sure this lands straight in her inbox.Team ffs 🌟💖
Amazing customer service and communication
I had a problem with the product and Holly was amazing she sorted the problem immediately and sent out a replacement!
14 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Gabi,Thanks for taking the time to leave a 5⭐ review.
Sorry you had an issue in the first place, but so glad Holly jumped on it and got a replacement out to you straight away. That’s exactly how it should be.Thanks for taking the time to share this, we’ll make sure she sees it.Team ffs 🌟💖
Customer services were quick to get…
Customer services were quick to get back me and resolved the issue straight away
12 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Destine,Thank you for taking the time to leave this 💖
Quick replies. Straight fixes. No dragging things out.
Thank you for taking the time to share this, it really does mean a lot to the team.Team ffs 🌟💖
Holly was really helpful
Holly was really helpful, thank you! :)
10 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Jess, Thank you for taking the time to leave this. We’ll make sure she sees it. So glad she could help. That’s what we’re here for. Team ffs 🌟💖
Holly is a star
Holly is a star. Lovely customer service and I am now a loyal customer due to her sorting out my first order. Highly recommend - ask for Holly , nothing is too much trouble. All brands take note ! Great to speak to an actual human!!
10 de fevereiro de 2026
Opinião espontânea
Resposta da FFS
Hey Kat, Thank you so much for taking the time to leave this. We’ll be passing it straight on to her, it’ll make her day.
We’re so glad your first order hiccup was sorted and that you felt properly looked after. That’s exactly how it should be. Real people. Real help. No faff.
Welcome to the FFS club, we’re very happy to have you here 💗 Team ffs 🌟💖
Great customer service
Great customer service. Nikki sorted me out with what I needed quickly and efficiently over WhatsApp, just love everything about ffs!
28 de janeiro de 2026
Opinião espontânea
Resposta da FFS
Hey Louise,Thanks for the lovely feedback. 💖
We’re glad Nikki could get everything sorted quickly over WhatsApp. Easy, efficient and stress free.
So happy to hear you’re loving everything about FFS. Team ffs 🌟💖
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