Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Ver mais
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Leia as opiniões dos outros
I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Ver mais
A empresa respondeu
I had to call up as I was struggling to find the option I needed for my order online. I got through to Holly who is absolutely phenomenal; she resolved my order issue within no time at all,... Ver mais
A empresa respondeu
Holly was really helpful in sorting out my account when there was an issue with my email address and refill order. The problem was sorted quickly and fuss free. Really pleased with the WhatsApp functi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Depilação
- Fornecedor de produtos de beleza
- Fábrica de cosméticos
- Loja de cosméticos
- Loja de cosmética
- Loja de produtos de higiene
Escrito pela empresa
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informações de contacto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fabulous customer service from Holly
Fabulous customer service from Holly. Issue (our fault) was sorted straight away, no fuss. Thanks 🙂
18 de setembro de 2026
Opinião espontânea
Excellent communication
Excellent communication, answered me via WhatsApps within minutes. Makes life so much easier when the communication works and you get answers. Thank you FFS
18 de setembro de 2026
Opinião espontânea
Good customer service
Needed to pause my subscription for a longer period of time than stated on the website, FFS were very quick to reply and allowed me to pause my subscription no questions asked.
18 de setembro de 2026
Opinião espontânea
Great blades, excellent customer service
I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too.
To top it all off their customer service is amazing! When I've needed a handle replacement they haven't hesitated to replace this free of charge (even on the occasion where it was my fault and I lost the handle) and I was all set to pay! FFS know how to give a great service.
16 de setembro de 2026
Opinião espontânea
Resposta da FFS
Hi Firiaz, thank you so much for this wonderful review 😊 ! It's brilliant to hear the blades have lasted so well and kept irritation at bay, and that the recycling side of things is a hit too.
Thank you also for sharing your handle replacement experience, that's exactly the kind of service we want to give, no fuss, no hesitation, just happy to help.Team ffs😊
Holly is wonderful as is FFS!
I had to call up as I was struggling to find the option I needed for my order online.
I got through to Holly who is absolutely phenomenal; she resolved my order issue within no time at all, and gave me some of the most amazing advice on new products and existing ones.
We had a really lovely chat and one thing I love about FFS; they will happily inform you about products and answer any queries, but never push them on you. Holly did exactly this; so much so that I am going to be trying a new scrub soon on her amazing guidance.
Holly is a credit and so is everyone I've spoken to. FFS make you feel like a friend is helping you out; over a company assisting you and this is such a rare and wonderful trait!
Thank you again SO much and keep doing what you're doing! ⭐ So happy to be subscribed to such an iconic company!
14 de setembro de 2026
Opinião espontânea
Resposta da FFS
Hi Vix , Thank you so much for this beautiful review, it genuinely made our day! We're so glad Holly could sort your order quickly, and even more glad you had such a lovely chat with her along the way.
That "friend rather than a company" feeling is exactly what we hope every customer gets, so hearing it described so perfectly means the world. Holly will be over the moon with this, we'll be sure to pass it all on to her.Team ffs x
Super Customer Service
Super Customer Service
Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I needed help with my order recently, customer service (Holly) was equally brilliant.
10 de setembro de 2026
Opinião espontânea
Resposta da FFS
Hi Karina, thank you so much for this wonderful review! It's lovely to hear that you and your four daughters have been long time fans of the razors and blades, and that Holly's help with your recent order was just as brilliant.I'll be sure to pass this on to her, she'll be delighted 😊Team ffs x
Holly was really helpful in sorting out…
Holly was really helpful in sorting out my account when there was an issue with my email address and refill order. The problem was sorted quickly and fuss free. Really pleased with the WhatsApp function.
12 de setembro de 2026
Opinião espontânea
Resposta da FFS
Hi Angela, thank you so much for this lovely review! We're really glad Holly could get your account and refill order sorted quickly and without any fuss, and that the WhatsApp option made things easy for you.I'll be sure to pass this on to Holly, she'll be really pleased to hear it 😊Team ffs x
Great customer service from a company…
Great customer service from a company that is genuinely available to help customers. Great products too. Would highly recommend.
10 de setembro de 2026
Opinião espontânea
Resposta da FFS
Hey Kate Thank you so much for this fantastic review! We're really glad the customer service felt genuinely available and helpful when you needed it, and that the products are hitting the mark too.
Thanks so much for the recommendation, it means a lot to the whole team! Team ffs 😊
Easy to find contact details
Easy to find contact details, quick to respond and sort my problem. Brilliant service.
1 de setembro de 2026
Opinião espontânea
Resposta da FFS
Hey Eleanor, Thank you so much for your lovely review! We’re really pleased to hear that you found it easy to get in touch and that we could quickly resolve your issue. We really appreciate your kind words and are so glad you had such a positive experience with our customer service! 💙Team ffs x
Nikki went above and beyond to help me…
Nikki went above and beyond to help me with the issue I had experienced with my recent order today. She was very professional, prompt and helpful.
Thank you 😊
26 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hi Jen, thank you so much for this wonderful review !❤️We're really glad Nikki could sort your order issue so professionally and promptly, and that little "above and beyond" touch means a lot to hear.
I'll make sure Nikki sees this, she'll be thrilled with the shout out
Thanks again for taking the time to share this! Team ffs 😊
Nikki was friendly and helpful
Nikki was friendly and helpful. She answered my query quickly and suggested a brilliant solution. Highly recommend.
26 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey, thank you so much for this lovely review!❤️ We're really glad Nikki could get to the bottom of things quickly and find a solution that worked well for you. I'll be sure to pass your kind words on to her, it'll mean a lot. Thanks again for the recommendation! Team ffs 😊
Excellent service and products, although skipping orders could be easier
Excellent service overall and products are great. The only thing that really annoys me is that I can't delay or pause my subscription without being forced to speak to a customer service agent first, who then either tries to put you off the idea or tries to upsell other items instead.
22 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hi Katie, thank you for the kind words about the products and service, and also for being upfront about what's not working. That's really valuable feedback.
I'm sorry to hear the pause/delay process felt like a hassle. Just to let you know, you can actually pause your plan directly through your account portal without needing to speak to an adviser at all, so hopefully that makes things easier going forward. I'll also pass your feedback on to the team so we can look at making that option clearer for everyone. Team ffs 💜
Amazing service
Amazing service! Wonderful products! Great customer support! Highly recommend
22 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hi Elena, thank you so much for this fantastic review!💜 We're thrilled to hear you're loving the products and that the service and support have hit the mark too.Thanks so much for the recommendation, it really means a lot to the whole team! Team ffs 😀
Great customer service
The customer service team were amazing. I was having some issues with my account (nothing to do with FFS & all to do with my email provider!) and the team worked with me until all my issues were resolved and my account was back on track. They were easy to communicate with, quick to respond and presented ideas and solutions, rather than leaving the problem to me. (Which they were within their rights to do) You don’t get customer service like that from many companies these days! Big shout out to Holly in particular!
21 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hi Terri, thank you so much for this brilliant review! 💜 We're really glad the team could stick with you until everything was sorted, even though it turned out to be an email provider hiccup rather than an FFS issue. That's exactly the kind of support we want every customer to get.Holly will be delighted to hear this shout out, we'll be sure to pass it on. Team ffs 😊
Great friendly and efficient help from…
Great friendly and efficient help from Holly. Thank you! 🌻
17 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Rowena, thank you for the lovely review! 💜 We're so glad Holly could help you out quickly and kindly, we'll be sure to pass this on to her. Thanks again for taking the time to share this! Team ffs 😀
I’m genuinely so impressed with FFS
I’m genuinely so impressed with FFS, both with their products and their customer service.
I switched to FFS from Estrid and I’m much happier with the quality. The razors are excellent and feel noticeably better to use.
I’m subscribed to receive my order every two months, and my latest automatic order went through before I realised it was due. I’d completely forgotten about it and unfortunately didn’t have the money spare at the time, so I contacted FFS and asked whether there was any chance they could cancel it.
They were incredibly understanding and cancelled the order for me. I really appreciated this because so many companies simply say that once an automatic order has gone through, there’s nothing they can do. FFS actually listened and treated me like a person rather than just another subscription.
It was such a small thing, but it genuinely made a huge difference to me and made me feel very valued as a customer. Great products and genuinely lovely customer service. I’m very happy I switched to FFS.
10 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Karyna, thank you for such a heartfelt review,❤️ it really means a lot. We're so pleased you're loving the switch from Estrid and that the razors are living up to expectations, that's exactly what we want to hear.Thank you too for sharing what happened with your order. We know things like this can happen to anyone, and we always want to treat our customers as people first, not just numbers on a subscription list. I'm really glad our team could help take the pressure off at the right moment.Thanks again for taking the time to write this, and for choosing FFS, Team ffs 😊
Another fantastic experience
Another fantastic experience. Just ordered the travel razor, omg it’s so cute and compact. Straight into my gym bag for connivence. Fantastic service again from FFS.
14 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Jennie, thank you for your fantastic review!😀 We're so glad the travel razor is hitting the spot it really is a perfect little addition for the gym bag, and we love that it's made things easier for you on the go.
Thanks so much for being a repeat fan of FFS, it genuinely means a lot to hear it. Enjoy the razor, and thank you again for taking the time to share this! Team ffs ❤️
I got in touch with this company as my…
I got in touch with this company as my parcel hadn't been delivered to my address. Holly very kindly investigated were it had been delivered by Royal mail this didn't take her long & I have my parcel now it was with my neighbour next door 😀 thanks to Holly for all her help ffs beauty 100%
14 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Elaine, thank you so much for this brilliant review!❤️ We're really glad Holly was able to track your parcel down quickly and get it sorted with your neighbour and even happier that it's landed with you safe and sound. I'll make sure Holly sees this, she'll be thrilled. Thanks again for the 100% and for taking the time to share your experience. Team ffs 😀
Excellent customer service!
I had an issue with my FFS account and tried to sort it myself but could not make it work, so I contacted them via WhatsApp. Holly replied very quickly and was extremely helpful and polite, resolving my problem swiftly.
14 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Caroline, thank you so much for this lovely review! 💙We're really glad you reached out on WhatsApp and that Holly was able to sort things out quickly for you.I'll be sure to pass your kind words on to her it'll mean a lot. Thanks again for taking the time to leave this, and for giving us the chance to put things right.
Welcome back to smooth sailing with your account! 🙂Team ffs x
Fantastic on all counts
Brilliant products and fantastic customer service. I was an FFS customer years ago and then stopped for a while. I can’t remember why I did something so foolish. I won’t be leaving again!
10 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Sheryl, Thank you so much for the fantastic review!😉 We’re delighted to have you back with FFS and even happier to hear you’re loving both our products and customer service. We promise we’ll do our best to make sure you never feel like leaving again! Thanks for being part of the FFS family!Team ffs 💙
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