Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Ver mais
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Leia as opiniões dos outros
I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Ver mais
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I had to call up as I was struggling to find the option I needed for my order online. I got through to Holly who is absolutely phenomenal; she resolved my order issue within no time at all,... Ver mais
A empresa respondeu
Holly was really helpful in sorting out my account when there was an issue with my email address and refill order. The problem was sorted quickly and fuss free. Really pleased with the WhatsApp functi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Depilação
- Fornecedor de produtos de beleza
- Fábrica de cosméticos
- Loja de cosméticos
- Loja de cosmética
- Loja de produtos de higiene
Escrito pela empresa
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informações de contacto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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Great customer services
Great customer services, very helpful and prompt in replying.
23 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Fran, thanks so much for leaving us a review. Quick replies and helpful support, exactly how it should be.Really appreciate you taking the time to share 💗Team ffs💖
Excellent customer service, excellent razors BUT unfortunate company tactics.
I have used FFS for years and their razors are excellent. However, I am cancelling today for the second—and final—time due to their frustrating and anti-consumer business ethics.
My first cancellation happened after I clicked an email link for "more info" on their facial razor, which automatically signed me up for a hidden, hard-to-cancel add-on subscription. This second time, I realised they intentionally do not send reminder emails before billing and shipping. I wasn't ready for more blades and wanted to remove a shaving cream add-on that I disliked, but forgot.
While I accept partial blame for forgetting the date, modern life is busy. FFS clearly relies on customer forgetfulness to extract money. Ironically, they add massive friction to a subscription service by forcing you to contact customer service to cancel, rather than offering a simple button online.
Their main competitors send helpful reminder prompts and offer automated, one-click cancellations. FFS knows this. It is a shame that a company with such a great physical product relies on dirty, outdated subscription traps to keep your money. I will not be returning.
20 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Sara, Thank you for taking the time to share your feedback, and we're genuinely pleased to hear you've loved our razors over the years. We're sorry to hear this experience has led you to cancel, and we appreciate you raising these points. We do want to gently clarify that order dates are confirmed at checkout when you sign up, and your next refill date is always visible in your customer account portal. From there, you can pause, skip, swap products, or cancel your refill plan at any time without needing to contact us. We hear your feedback on reminder notifications and it's something we continue to review. We hope you might consider giving us another chance in the future. Thanks, Team FFS x
I sent a message via their WhatsApp and got a reply really quickly from Holly, she was able to help me with exactly what I needed
19 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey, thanks so much for leaving us a review. We are so happy to hear that Holly was able to help 🙌 Hope you have a fab day. Team FFS x
Dealt with Holly today
Dealt with Holly today, very nice person who sorted my query very quickly and with no hassle. Highly recommended
18 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Julie, thanks so much for leaving us a lovely review. We are super happy to hear that Holly was able to help with your query. Please do let us know if you need anything else 😊 Thanks again, Team FFS x
It's the best grooming kit I've tried
It's the best grooming kit I've tried. The razor is smooth even on sensitive skin, no redness, no nicks. The LazyFella bar pairs really well with it, lather up nicely and smell good without being overpowering.
Everything you need. My morning routine is quicker and I actually look forward to it now.
Would recommend to any guy who just wants to look decent without making a big deal of it.
17 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Alex, Thanks so much for taking the time to leave a review. We're really glad to hear the razor is working well for your sensitive skin and that the LazyFella bar has become part of your routine too. Smooth shaves, no irritation, and a quicker morning routine is exactly what we were aiming for. We really appreciate the recommendation and your support. Thanks, FFS x
Helpful Holly exemplifies FFS service
Holly was very helpful fixing an order error. I've always found the team at FFS to be friendly and accommodating. In addition, I really like their products, which are excellent for sensitive face shaving in particular.
14 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Willow, Thanks so much for your kind words. We’re really pleased Holly could help get everything sorted for you. Great to hear you’ve consistently had a good experience with the team too. Sensitive skin can be hard to please, so we’re especially glad our products are working well for your face shaving routine. Thanks again for your support.
Excellent Customer Service
I had an issue with using a rewards voucher and the customer service was excellent. It was Holly who helped me and she was so friendly and got everything sorted so quickly. Great company with great products and brilliant staff.
15 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Janet, Thanks so much for the lovely review. We’re really pleased Holly could get your rewards voucher sorted quickly for you. Friendly, helpful service is exactly what we aim for, so it’s great to hear that came across. Thanks again for your support. We’re so glad you’re loving the products too. Team FFS x
Great help from Holly
Great help from Holly, needed my address updated on my order. Quickly sorted through a few WhatsApp communications.
15 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Chloe, Thanks for your review. Really glad Holly could get your address updated quickly for you. Easy, fuss-free support is exactly how it should be. Thanks again for your support. Team FFS x
Cannot rate this company highly enough …
Cannot rate this company highly enough
💯 would definitely recommend
And Holly was brilliant on my WhatsApp chat
THANK YOU XXX
12 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Sue, Thank you so much for the lovely review. We’re so pleased you’d recommend us, and we’ll make sure Holly sees your kind words too. Glad she could help get everything sorted for you on WhatsApp. Thanks again for all the support. Team FFS x
Missing item but holly had added to my…
Missing item but holly had added to my next order. Fast response and super helpful customer service
8 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Charlotte, Thanks for your review. We’re really sorry there was an item missing from your order, but glad Holly could get this sorted quickly for you by adding it onto your next delivery. Thanks again for your support and for highlighting our customer service team. Team FFS x
Great customer service from Holly over…
Great customer service from Holly over WhatsApp today, very impressed.
7 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Emma, Thanks for leaving a review. So glad Holly got that sorted quickly for you on WhatsApp.Really appreciate you taking the time to share 💗Team ffs x
Amazing Customer Service
Asked the online help service about cleaning the handle of my razor as I'd left it too long and there was buildup on there. They will be sending me a new razor handle free of charge on my next order, amazing customer service, thank you!
7 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Eleanor, Thank you for leaving a 5 star review. Glad the team got you sorted with a fresh handle, nice and easy. Best Team ffs 😊
Excellent communication skills
Excellent communication skills. 5 star customer service. Really impressed. Would highly recommend both the company and the product.
6 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Yvonne. Thanks for leaving a 5 star review.I am really pleased to hear the service and products are top notch.Best Team ffs 😊
These guys are brilliant
These guys are brilliant
So responsive to any question and if you have a subscription they have a lifetime guarantee on your razor handle which I just used as mine broke after 6 years of use!
Their customer service is so friendly and helpful- just what you need.
6 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Charlotte, Thanks for leaving us a 5 star review 😊Six years out of your handle, that’s a solid run. Glad we could get that sorted under the lifetime guarantee.Fast, friendly support is exactly what you should expect, no chasing, no hassle. Really appreciate you taking the time to share 💗Team ffs 😊
Excellent customer service and first…
Excellent customer service and first class products , brilliant value for money Would highly recommend
6 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Sian,Thanks for leaving a review.Great products and great value, exactly what we’re here for.Really appreciate the recommendation 💗 Team ffs 😊
Great service from Holly
I’ve used FFS for years, and I needed to replace a handle that has seen better days. I couldn’t work out how to add it to my blade refill subscription order so contacted customer services via WhatsApp and Holly responded almost immediately to help. Not only did she add it on to my order but also completely free of charge which was unexpected and lovely.
Hassle free and fab service.
4 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Eden,Thanks for leaving a fabulous review 💗, Years with us and still going, we love to hear it.So glad Holly could jump in on WhatsApp and get that handle added for you. And a freebie? Even better.
Hassle-free is exactly how it should be. We’ll pass this on to her, she’ll be really pleased 💗Team ffs 😊
Ffs soap and blades
Love the shaving and moisturiser cream.
Fits through the letter box too, I tried the facial and body soap and it’s very nice and gives a good foam. Haven’t tried the hair wash yet and great for taking on holidays only think I didn’t like was the tin for the soap. As it will get rusty if taking in the shower
16 de abril de 2026
Opinião espontânea
Resposta da FFS
Hey Angela, Thanks for leaving a review 💗,So glad you’re loving the shave and moisturiser, and that everything fits through the letterbox.Great to hear the soap’s doing its job too. A good foam makes all the difference, especially when you’re on the go.
On the tin, fair point. It’s not ideal if it’s living in the shower. We’ll take that on board.Really appreciate you sharing the feedback 💗Team ffs 😊
Great service
Contacted the service team via WhatsApp as wanted to add something to an upcoming order. Great service, added the item for me, was no hassle and prompt response.
2 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Melanie,Thanks for leaving a review.Adding to your order should be easy, so glad the team got that sorted quickly for you on WhatsApp.Really appreciate you taking the time to share 💗Team ffs x
Had a slight issue with a handle but…
Had a slight issue with a handle but was sorted efficiently and quickly by Holly.
2 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Meela, Thank you for leaving 5🌟review. That’s exactly what great customer service should do, 😊.Team ffs 💖
Holly from the Live Chat was helpful…
Holly from the Live Chat was helpful and efficient with my query today. She resolved everything quickly and without fuss 😁
28 de abril de 2026
Opinião espontânea
Resposta da FFS
Hey, Thanks for leaving us a 4 star review 💖So glad Holly could get that sorted for you, The team are always here to help .Team ffs 💖
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