Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Ver mais
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I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Ver mais
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I had to call up as I was struggling to find the option I needed for my order online. I got through to Holly who is absolutely phenomenal; she resolved my order issue within no time at all,... Ver mais
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Holly was really helpful in sorting out my account when there was an issue with my email address and refill order. The problem was sorted quickly and fuss free. Really pleased with the WhatsApp functi... Ver mais
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Informações sobre a empresa
- Depilação
- Fornecedor de produtos de beleza
- Fábrica de cosméticos
- Loja de cosméticos
- Loja de cosmética
- Loja de produtos de higiene
Escrito pela empresa
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informações de contacto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Great company
Great company. Reasonable prices and the products are of great quality. Even replaced my razor handle after my husband knocked it off the shower shelf and it broke! Holly on customer services was very helpful. Very good experience and would recommend FFS to anyone.
18 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Natalie,Thank you for your lovely review!🤩
We're delighted to hear that you've had such a positive experience with both our products and customer service. It's great to know that Holly was able to help when your razor handle took an unexpected tumble from the shower shelf!
We're proud to offer high-quality products at great value, and our blades have even been recognised with a Which? Best Buy award. Just as importantly, we always aim to provide the kind of customer service that keeps our customers smiling.
Thank you for your recommendation and for taking the time to share your experience. Team ffs 💗
Fantastic Customer Service
I’ve been with FFS for years and have always loved the products, but it’s the customer service that has really impressed me this week.
My razor handle had become chipped with age, so I got in touch for some advice. Holly was absolutely brilliant. She was friendly, helpful and arranged for a replacement handle free of charge.
In a world where good customer service can be hard to find, this was such a positive experience. Thank you Holly and the team at FFS for looking after your customers so well, you are amazing 🤩
18 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Carol, Thank you so much for your wonderful review and for being part of the FFS community for so many years!💗We're delighted to hear that you've continued to love our products, but even more so that Holly was able to provide such a positive experience when you got in touch. We're also proud to have been recognised with a Which? Best Buy award for our blades, but we know great products are only part of the experience. Providing friendly, helpful customer service is just as important to us, so it's fantastic to hear that Holly and the team were able to look after you so well. Team ffs ⭐
Quick easy and very efficient
Quick easy and very efficient
So handy to use WhatsApp
Problem solved within 2 minutes
16 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Victoria,Thank you for your fantastic review!💗 We're delighted to hear that our WhatsApp support made getting help quick and easy, and that your issue was resolved within just a couple of minutes.We know convenience matters, so it's great to hear that being able to contact us through WhatsApp worked so well for you.
We're also proud to have been recognised with a Which? Best Buy award, and we're committed to providing both high-quality products and excellent customer service. Feedback like yours reassures us that we're delivering on that promise.Team ffs 💗
Holly great customer service
Holly was really helpful when I couldn't work out how to update my payment details. She sorted it for me. Only reason it's not five stars is that I couldn't find out how to do it myself!
16 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Alexander, Thank you for taking the time to leave us a review! 😊We're so pleased to hear that Holly was able to help get your payment details updated quickly and easily.
We also really appreciate your feedback about the process itself. We always want managing your subscription to be as straightforward as possible, so it's helpful to know where we can improve the customer experience.
As a Which? Best Buy award winner, we're committed to providing excellent service and making things as simple as possible for our customers, so feedback like yours is invaluable in helping us continue to improve. Team ffs 💗
Unexpectedly sorted!
Whilst I waited a long while for an assistant to join the virtual query session which I had to leave but someone unexpectedly emailed me back to confirm that the subscription changes I wanted had been made.
8 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Petrina, thanks you so much for your review. We're sorry to hear there was a wait for an agent on our live chat. That said, we're pleased our team was able to follow up by email and get your subscription changes sorted for you. Team ffs 💗
I asked a question and Nikki answered…
I asked a question and Nikki answered straight away - very impressed with the ⭐️⭐️⭐️⭐️⭐️ Five Star Customer Service - Thank you 😊
5 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Claire,Thank you so much for this lovely 5 ⭐️ review,Were so pleased to hear your question was quickly answered for you 😊.
Team ffs 💗
Such a great brand!
Such a great brand! I have used them for years after being referred by a friend! Lovely customer service very quick and efficient! Helped me massively when the system was down and I messed up an order. Refunded me right away. Nikki was amazing what a star! Thank you so much for all your help!
5 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Chantelle, Thank you so much for this lovely review! 💜We're happy to hear you've been with us for years and that a friend's recommendation brought you to FFS in the first place.It's fantastic to hear our customer service team could help when things went a little off track. Team ffs 💗
I contacted the WhatsApp support…
I contacted the WhatsApp support regarding my order and was helped promptly by Nikki. There were no long delays with responses as I have experienced with other companies. I also like the brand in general. Although I have never tried the skin care I am happy with the quality of the razor blades and handles and have been using them for several years now. Thanks again for everything!
5 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Victoria,Thank you so much for your lovely review! 💜
We're delighted to hear Nikki was able to help you quickly and that you had such a positive experience with our WhatsApp support. We know how frustrating long response times can be, so we're pleased we could get things sorted without the wait.Team FFS 👏
The team are just lovely
The team are just lovely - super responsive and helpful. I've been a customer for years now and I still love the product but I'm still a customer because they're so flexible. Thanks Holly for helping me out so quickly this morning!
4 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Emily,Thank you so much for your lovely review! 💜
We're delighted to hear you've been with us for so many years and that you're still loving the products. Flexibility is a huge part of what we do, so it's great to know that's made a difference for you.Team FFS x
I am sadly not impressed with the…
I am sadly not impressed with the product . The razor is nice and of good quality but the blades are really very average. The repair and soothe body cream is not a premium product neither.(composition and packaging) .
I cancelled my subscription so considering other reviews here I hope this has been acknowledged since I do not want to use this product again.
4 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Tanja, Thank you for taking the time to share your feedback with us.We're sorry to hear that the products haven't lived up to your expectations. While we're pleased to hear you liked the quality of the razor handle itself, we're disappointed that the blades and Repair & Soothe Body Cream weren't the right fit for you. Thank you for providing your information, I can confirm your account was cancelled as per your request.Team ffs.
I asked advice via the WhatsApp about…
I asked advice via the WhatsApp about my subscription and a lovely lady, Holly, was really helpful and accommodating to my needs. FFS beauty is a fab service and their products are amazing 👏
2 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Carol, Thanks so much for leaving us a review.So happy to hear Holly was able to help via whatsapp. Team FFS 💗
Very helpful and understanding
Very helpful and understanding
Quick to respond
Thank you so Much Holly , you’re a star ⭐
1 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Mumbi, Thanks so much for leaving us a review. We are so happy to hear that Holly was able to help 🙌 Team FFS x
Delivery issue
My delivery was returned to the company due to an address problem, I messaged the company and they replied next day and were very helpful and offered a replacement to be sent. There customer service is second to none and I would totally recommend this company. I haven't tried the products yet but looking forward to using them.
2 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Rachel, Thank you for leaving a review.Sorry your delivery went on a little detour, but glad the team jumped in quickly and got a replacement sorted for you.Helpful, quick, and no hassle. That’s what we aim for. Team FFS 🙌
Great customer service and products
I’ve had a subscription with FFS for a few years now and they’re a really good brand to deal with - I’ve had a couple of minor issues and I’ve been able to speak to them on WhatsApp and resolve v quickly which is rare these days! The razors are great and a massive improvement on plastic ones I was using before.
30 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Emma,Thanks for leaving a review.Really pleased to hear we were able to sort your minor issues out quickly through whatsapp.And glad the razors have been a solid upgrade too.💗 Team FFS 🙌
Amazing quality and price
Love the quality of FFS blades and razors, managing my account and subscription is effortless, affordable and convenient, I’ve been using them for 3 years now! Customer service is fab too, thanks Holly!
29 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Charlotte, Thanks for leaving a review.Three years with us and still loving it, that says it all.Easy subscriptions, great value, and blades that do the job.And we’ll make sure Holly sees this too.
Thanks for sticking with us 💗. Team FFS x
Perfect customer service from Holly via…
Perfect customer service from Holly via WhatsApp
29 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey John, Thanks so much for leaving us a review. We are so happy to hear that Holly was able to help 🙌 Team FFS x
Easy refund
I didn't get a reminder that the next order of my subscription was due and this month didnt need them yet so messaged customer service and was issued a full refund. Really quick response on WhatsApp!
28 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Victoria,Thanks for leaving a review. Sorry we caught you at the wrong time with that order, but glad the team got it refunded quickly for you. WhatsApp, quick replies, and sorted without the back and forth. That’s how it should be. Really appreciate you taking the time to share 💗Team ffs 😊
FFS supply the absolute best razor…
FFS supply the absolute best razor blades, since using I’ve never managed to cut myself. The personalised razors are amazing too, I’ve even purchased one for my daughter as her first razor! I’ve been using the blades for years and wouldn’t go anywhere else now. I love how the blades come with a cover which is great for travelling and the holder also comes in really handy. Customer service is phenomenal - highly recommend!
27 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Sophie, Thanks for leaving a review. Love that you’ve even got your daughter started with her first razor too. Starting off right makes all the difference.And those little extras, the cover, the holder, they just make life easier.Thanks for the recommendation, it means a lot 💗 Team ffs 💗
Brilliant customer service at FFS
Brilliant customer service at FFS! Very quick response by NIKKI regarding a free replacement of a broken razor holder. I really appreciate this! 😃👍
27 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey, Thanks for leaving a lovely review.
Sorry your handle broke, but glad Nikki got that sorted quickly with a free replacement. That’s exactly how it should be.
We’ll pass this on to her, she’ll really appreciate it 💗Team ffs x
Great customer service
Great customer service, solving my problem with one message. Thanks Holly!
25 de maio de 2026
Opinião espontânea
Resposta da FFS
Hey Melissa, thanks so much for leaving us a review. We are so happy to hear that Holly was able to help 🙌 Team FFS x
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