FFS Opiniões 

Been using FFS for years on subscription and always had brilliant service. Recently I had an issue adding a product to my subscription and Holly dealt with it so quickly and easily. It was also via WhatsApp which is much more user friendly than waiting for a chat which times out or an email. Would recommend to anyone looking for a razor service they care for their customers.

Just made an order for a subscription of the razer not received yet so cant comment on the product yet but if it is anything like the customer service it wont be disappointed

Holly from customer service was a great help for amending my subscription and I got some complementary gifts as a bonus,very good customer service! I recommend FFS beauty 100%

I’ve been using FFS for a while now - it’s so convenient l I had to contact customer services today as I hadn’t received my order - it seems the carrier sent it back. I contacted the what’s app support - talked to Nikki and it was sorted within 10 mins - my parcel is back on the way to me. Thanks for resolving so quickly 💜

Always good products. The customer service is really good especially Holly!!!

Holly dealt with my query quickly and efficiently. Being a long standing customer, I cannot fault their product or service ☺️

Spoke with Holly as I wanted to cancel my subscription as I felt the razors weren’t working for me as a PCOS girlie. She offered me a different razor head to try and threw in some sweet freebies which I’m super grateful for! She was a delight to deal with and a real credit to your company.

A prompt reply to a small problem

I’ve been using FFS Shaving for a while now and honestly couldn’t be happier. They genuinely look after their existing customers, which is so rare these days. The subscription is super easy to manage—no hassle if you need to tweak or pause it—and everything just works exactly how you want it to.

On top of that, their customer service is absolutely fantastic. Quick, helpful, and always friendly. It really feels like they care, not just about getting new customers, but keeping the ones they already have happy too.

Overall, a brilliant company and a service I’d highly recommend! 💕

Had an amazing experience today with Holly. Needed to change my order due to having to many blades...Holly informed me that I could change for other items they have e.g new razor handle ( thankyou) as great idea.

Order arrived in good time. Great customer service- I wasn’t able to pay the next months order and Holly pushed it back for me and gave me extra discount to help me out. Brilliant service!!

Excellent Customer Service. I’ve been using these blades for years, they are absolutely brilliant - I wouldn’t use anything else.

Really mixed feelings on this one!

I chose to switch to this brand for razors as I wanted an option with recyclable blades which wasn't a safety razor.

Overall, I'm happy with the razor itself. It feels like a quality item, and the blades are good. My only niggle is the handle isn't anywhere near as 'grippy' as my previous razor, so I'm always worried I might drop it and cut myself, but that hasn't happened yet.

My main concerns are with how the company operates. It feels like it's trying very, very hard to upsell / get customers to buy extra products (more than pretty much any other brand I've come across). I appreciate it's trying to make money, but to me, this feels really out of line with the company's claims of being sustainability-focused.

I also don't like how any changes to the subscription require the use of a chatbot (which also tries to sell you extra stuff...), and that subscriptions can only be paused for 3 months at any one time.

I’ve been using ffs for years now, since they started I believe! And never been disappointed. The razors are the best I’ve ever used and will never change.

I recently had a problem with the razor handle and realised it had a lifetime guarantee so messaged the customer care via what’s app, I spoke to Holly who has arranged a new one to be sent to me.

Great service and fast response! I highly recommend this service :)

Holly was friendly and helpful. Dealt with my request with ease and talked through options etc.

Fab company, been with them years, customer service is great, I dealt with Holly who easily fixed a small problem.

Had a slight issue with order no problem it was rectified immediately by Holly exceptional customer service provided! Will continue to be a customer thank you !

Saw them advertised through another site and decided to give them a shot. My trial order came very fast (I only placed the order 2 days ago and it arrived today!) and I can't wait to use it.

I had a question about my razor, and I used WhatsApp to contact the team. Holly answered my query instantly and was so lovely - she's a credit to the team.

Absolutely outstanding service. Very few companies will send a replacement when the error was on my part in selecting a wrong address, I merely wanted to cancel my subscription and instead they’ve put everything right so’s that I can still try the product at no extra charge. Such friendly and personable customer service.

Great customer service. I had an issue with a handle and contacted for advice and Nikki, from customer services, has been super helpful and sorted my issue.