FFS Opiniões 

Great experience with live chat, had a little issue with my subscription but holly has sorted it straight away within a few minutes. Really helpful and professional. Thank you Holly

Great customer service and a fab product! Thanks so much to Holly for helping me with my replacement razor :)

Holly was so helpful and sorted my issue so fast. Really appreciate it. Thank you!

Really helpful, good comms

Been using FFS for years. It's been really hassle free and easy to use. Easy to change how often you get subscriptions online or ship orders sooner if needed. Communication is efficient and deliveries are always reliable. Customer service from Nikki was great the one time I needed to get in touch.

I contacted FFS Customer Service as I was having trouble updating my address due to a glitch on the website. Holly responded quickly and efficiently. She updated my address in minutes! Amazing service!

I needed a new handle after having mine for a few years. I spoke to Holly on the customer service team about the issues I was having with the handle and she added a new one to my next refill instantly, free of charge. I love everything about FFS, but the fact that i got to speak with a person regarding issies not a robot was 10/10😊

The best razor I have ever used & just introduced my Husband to them.
Lovely products, fast delivery & if you have any issues they are so fast at getting back to you & resolved my issue straight away.
Shout out to Holly she is definitely a credit to the team.
Fantastic all round.

Fabulous online customer service from Holly
Issue resolved and loyalty rewarded

Holly was really helpful and made me stay with ffs

A " free gift " bonus for ordering over a certain amount at Cult that's now cost me over £20... couldn't cancel it immediately and then they send next shipment within weeks. Who needs a whole new multi pack of refills weeks after PLUS more shave cream PLUS wax strips. Clearly a scheme designed to lure you in and then max out a reorder you never wanted. Also no one click unsubscribe as you have to contact customer services... So annoyed I fell for this.

As a response to the FFS reply - yes it's all there. And all the onus is on the customer. Wait seven days. Contact customer service. Classic one click buy and many steps to undo. Also who changes blades after one use in a week that they need an immediate refill? Also why is the default tye most expensive refill package with many razors and more cream and wax strips? Tbh if it was just a £5 razor refill wouldnt be such an issue but charging immediate for a whole £20 feel deliberate.

My order arrived without the holder for the shaver. I contacted customer service and Holly was very kind to send out the missing holder. Very happy 😊 Thank you Holly great service❤️
From Cathy

I’ve subscribed to ffs for a few years now and find their products high quality and reasonably priced. My subscription is easy to manage and I love trying their new, and expanding, product range. Their customer service is excellent and after a recent issue with my delivery Holly resolved it quickly and to my satisfaction. FFS is highly recommended by me

Great customer service - looking forward to getting my new razor x

It was very easy to speak with customer service about my query, Holly sorted out my updated information and notified me of when my next subscription will be sent. Super easy and was pleased with the response time thanks Holly

Great customer service from Holly - Royal Mail delivered my parcel to the wrong address but Holly swiftly ordered another to be sent. I then got the package brought round by someone and Holly responded promptly and cancelled the new order. Friendly, polite and quick to respond. Razor is great too!

Finding FFS was a life game changer. Their razors are exceptional and the subscription unbelievably convenient. I have loved exploring every new product and my cabinet and shower is literally full of FFS products. I also recommend to friends as often as the conversation turns to shaving.
I have been in hospital long time recently and even had the nurses complimented the whipped soaps and the high quality of my razor. While in hospital a FFS package was delivered, but seemingly damaged in transit. It took a while for one of my friends to collect it from my flat and deliver it to me in hospital. I used their WhatsApp chat option to let them know that I received damaged goods and the problem was resolved by the lovely Holly in two text messages. Despite being well outside the usual return policy, my situation was taken into account and was handled quickly, professionally and with empathy. The customer service i received from Holly was as high as the quality of FFS products. So thank you very much

Great company and brilliant customer service ! I have been a customer for some time now and everytime if I have had any issues with delivery or something ,they have been resolved very quickly .Recently I had a little issue with my blade delivery and Holly responded within minutes and sorted it out by offering to send a replacement .

FFS are amazing and they're app is so easy to use. I needed help with something and Holly was very promt and friendly to help me out.

Great products, so convenient, and great customer service! I wanted to swap my next blade delivery for a new handle instead as mine is old and a bit worse for wear now. I wasn’t able to do it online; I could swap the blades but for other products not a handle. I used WhatsApp to contact FFS to see if they could do it for me, and Holly replied super quickly and was more than happy to swap them! So pleased! Thank you FFS and Holly! x