The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took lo... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Hi I had a sterling silver pendant for 12yrs that oxidized from a bad cleaning machine so I needed to replace it. I found & bought the exact same sterling silver pendant from 4 or 5 different store's... Ver mais
I received a beautiful piece of jewellery from Finematter. Fast delivery, however somewhat cheeky customer care. They also don’t wait to charge you until shipment is ready, so that is a down side to... Ver mais
OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I... Ver mais
Informações sobre a empresa
Escrito pela empresa
Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come.
Informações de contacto
London, Reino Unido
- customerservice@finematter.com
- www.finematter.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 9% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really good service
Really good service. I received an email telling me when my lovely purchase was due.
I emailed back and received a reply . So nice to know that an actual person was emailing and not an automated message.
Great product, great customer service
Really good experience. Customer services are proactive and great products (delivered quicker than expected!).
Amazing customer service !
I had a double sixpence gold necklace…
I had a double sixpence gold necklace my husband had bought me about ten years ago, it wasn’t stupidly expensive but it is nice and its sentimental to me. I was worried with the pattern on the sixpence it may not be easy to replate in rose gold (to match my wedding rings). I emailed finematter to ask. My email was replied to super quick and was very reassuring. I sent off my necklace and it was returned a few days later. It’s brought my necklace back to life, it matches my other jewellery now and I’m so pleased with the finish.
I received a great service and I’m really happy with the end product. Thank you
10/10
speedy and excellent service, I sent my rings off on a Tuesday afternoon and they arrived Thursday morning replated, they look brand new, absolutely obsessed!
Impressive customer service
Not only selling the product without VAT/ sales taxes, customs and duties charges, the customer representative (Siobhan, Alex) kept me posted about the order, delivery and any problems until the item arrived to me safely. Very satisfied with their service and I would love to come back for another item in the future.
10/10
Excellent communication and my future spouse loves their wedding band! Like other reviews have said and like it states on the website, the order arrived without me having to pay taxes (I'm in Germany).
Amazing experience
Amazing experience! I had two rings resized and they went above and beyond to make my experience as seamless as possible. Will definitely be using their services again in the future!
A great choice of makers
A great choice of makers. Makes buying internationally possible.
Thanks for your work!!!
It is very nice what we do with this website... make the rest of the world aware of the different jewelry artists... without Finematter I would not have had access to them... thank you and keep up the good work!
Customer service went above and beyond…
Customer service went above and beyond to accommodate my tight delivery window! Constant communication which made everything easy.
Great service and my jewellery is…
Great service and my jewellery is lovely.
So happy :)
I am so so happy with a necklace that Finematter replated in white gold for me. The originally gold necklace was my mums, who passed away a little while ago. She wore it her whole life and I really wanted to wear it, but don't wear gold. It looks so beautiful and brand new. Fantastic customer service who dealt with my endless questions with so much patience! Turnaround was less than a week.
Cannot recommend this company enough!
Great service and quality
Ordered a few pieces from Wwake. Great quality and fast shipping to Germany.
I still can’t quite believe the swift…
I still can’t quite believe the swift turnaround I had from Finematter! Once I dropped my item off at the neighborhood courier collection point, I was kept advised of progress. In the end, my item was received day 1, re-plated day 2 and was back with me on day 3.
The necklace was gleaming and looked lovely. I hope the plating lasts but for now I am very impressed with the service
Thank you Finematter.
Claudia
Beautiful gold plating!
I was nervous to send an important piece away, but they did an amazing job gold plating a silver and doom and necklace for me!
Fantastic re-plating service
I was looking for somewhere to have a gold-plated silver bracelet restored, as the gold plating had rubbed off over time leaving it neither gold nor silver. I found Finematter on Google and they seemed to offer exactly what I needed, so I decided to give them a try. They made the whole process really easy, from the initial request through to sending them the piece of jewellery. They also did a fantastic job with the re-plating, my bracelet looks like new and I wear it all the time now! Will definitely be using them again in the future, and recommending them to friends too.
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