Finematter Opiniões 

457
•
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took lo... Ver mais

Classificada 5 em 5 estrelas

Hi I had a sterling silver pendant for 12yrs that oxidized from a bad cleaning machine so I needed to replace it. I found & bought the exact same sterling silver pendant from 4 or 5 different store's... Ver mais

Classificada 4 em 5 estrelas

I received a beautiful piece of jewellery from Finematter. Fast delivery, however somewhat cheeky customer care. They also don’t wait to charge you until shipment is ready, so that is a down side to... Ver mais

Classificada 5 em 5 estrelas

OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I... Ver mais

Informações sobre a empresa

  1. Ourivesaria
  2. Reparação de jóias

Escrito pela empresa

Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

457 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 9% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(457)

29 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really good service

Really good service. I received an email telling me when my lovely purchase was due.
I emailed back and received a reply . So nice to know that an actual person was emailing and not an automated message.

25 de abril de 2024
Classificada 5 em 5 estrelas

I had a double sixpence gold necklace…

I had a double sixpence gold necklace my husband had bought me about ten years ago, it wasn’t stupidly expensive but it is nice and its sentimental to me. I was worried with the pattern on the sixpence it may not be easy to replate in rose gold (to match my wedding rings). I emailed finematter to ask. My email was replied to super quick and was very reassuring. I sent off my necklace and it was returned a few days later. It’s brought my necklace back to life, it matches my other jewellery now and I’m so pleased with the finish.
I received a great service and I’m really happy with the end product. Thank you

18 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

10/10

speedy and excellent service, I sent my rings off on a Tuesday afternoon and they arrived Thursday morning replated, they look brand new, absolutely obsessed!

16 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Impressive customer service

Not only selling the product without VAT/ sales taxes, customs and duties charges, the customer representative (Siobhan, Alex) kept me posted about the order, delivery and any problems until the item arrived to me safely. Very satisfied with their service and I would love to come back for another item in the future.

25 de março de 2024
Classificada 5 em 5 estrelas

10/10

Excellent communication and my future spouse loves their wedding band! Like other reviews have said and like it states on the website, the order arrived without me having to pay taxes (I'm in Germany).

27 de março de 2024
Classificada 5 em 5 estrelas

Amazing experience

Amazing experience! I had two rings resized and they went above and beyond to make my experience as seamless as possible. Will definitely be using their services again in the future!

15 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks for your work!!!

It is very nice what we do with this website... make the rest of the world aware of the different jewelry artists... without Finematter I would not have had access to them... thank you and keep up the good work!

1 de março de 2024
Classificada 5 em 5 estrelas

So happy :)

I am so so happy with a necklace that Finematter replated in white gold for me. The originally gold necklace was my mums, who passed away a little while ago. She wore it her whole life and I really wanted to wear it, but don't wear gold. It looks so beautiful and brand new. Fantastic customer service who dealt with my endless questions with so much patience! Turnaround was less than a week.
Cannot recommend this company enough!

29 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I still can’t quite believe the swift…

I still can’t quite believe the swift turnaround I had from Finematter! Once I dropped my item off at the neighborhood courier collection point, I was kept advised of progress. In the end, my item was received day 1, re-plated day 2 and was back with me on day 3.
The necklace was gleaming and looked lovely. I hope the plating lasts but for now I am very impressed with the service

Thank you Finematter.

Claudia

14 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic re-plating service

I was looking for somewhere to have a gold-plated silver bracelet restored, as the gold plating had rubbed off over time leaving it neither gold nor silver. I found Finematter on Google and they seemed to offer exactly what I needed, so I decided to give them a try. They made the whole process really easy, from the initial request through to sending them the piece of jewellery. They also did a fantastic job with the re-plating, my bracelet looks like new and I wear it all the time now! Will definitely be using them again in the future, and recommending them to friends too.

29 de janeiro de 2024
Opinião espontânea

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