Finematter Opiniões 

457
•
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The website would not let me use my jewelry recycle credit and I had to contact customer service multiple times. I did not get any help but eventually the site started working again. Thus also took lo... Ver mais

Classificada 5 em 5 estrelas

Hi I had a sterling silver pendant for 12yrs that oxidized from a bad cleaning machine so I needed to replace it. I found & bought the exact same sterling silver pendant from 4 or 5 different store's... Ver mais

Classificada 4 em 5 estrelas

I received a beautiful piece of jewellery from Finematter. Fast delivery, however somewhat cheeky customer care. They also don’t wait to charge you until shipment is ready, so that is a down side to... Ver mais

Classificada 5 em 5 estrelas

OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I... Ver mais

Informações sobre a empresa

  1. Ourivesaria
  2. Reparação de jóias

Escrito pela empresa

Finematter is a leading platform for fine jewellery, with a focus on circularity. Jewellery is a sentimental and we believe it should last forever. Purchase a new, future heirloom, from the world's finest jewellers - handmade pieces, made specifically for you, local manufacturing, recycled gold. Renew your existing jewellery - our experts will repair and recondition your jewellery so you can enjoy wearing it again. Replate, repair, resize and refresh. Recycle your unworn jewellery to earn credit to spend on the site - the precious metal we recycle will eventually be used by our partners to make new jewellery helping create a more sustainable industry. Remodel an old piece - rework existing metals, gemstones, and pieces into a beautiful new creation that reflects you. Our expert team and makers will work with you to create a unique and timeless piece that can be treasured for years to come.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

457 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 9% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(457)

29 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

They LOSE your jewelry - Poof, Heirloom is Gone

The reviews were so promising, I did not have time to make a trip to a jewelry shop (they all charge the same as FM, around $50). This is an innocent decision I made that I will have to live with (Please just go to the shop and don't make the decision I did!). FM shipped my piece out within 2 days of receipt which was speedy. But then the UPS delivery date got "delayed" so I notified them immediately. FM said they reached out to UPS to ensure all is well. I followed up a few times for over 2 weeks. They reassured me it was fine and the delivery changes were just being processed. Then one day they tell me that they LOST my heirloom, precious ring that I have worn and cherished my entire adult life, a gift from my beloved grandmother who has since passed. The cost and workmanship if the same in your local jewelry shop PLEASE DO NOT MAIL AWAY JEWELRY, call your local shop for any refurbishment.

15 de agosto de 2023
Opinião espontânea
logótipo da Finematter

Resposta da Finematter

Hi David,

It’s really unfortunate UPS can’t locate your order.

Due to the incomplete return address given to Finematter when the order was placed, UPS were unable to locate you.

We’re still working with UPS to locate your package and will do everything we can to get your jewellery back to you.

We’ll be back in touch with you directly to share updates over the next few days, whilst we work on a resolution.

Chat soon,
Siobhan

Classificada 5 em 5 estrelas

Fantastic goldsmith

Fantastic goldsmith, my gold plated bracelet is like new and I couldn’t be happier! Highly recommended, plus very safe service - it came back earlier than expected!

12 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely stunning

I received the piece so quickly, and the package was absolutely beautiful! I can't express enough how pretty the necklace is—10/10 experience.

2 de agosto de 2023
Classificada 5 em 5 estrelas

Good company great service

Good company great service. However, for an eco company the patching was excessive and covered in non recyclable/biodegradable packing tape.

19 de julho de 2023
logótipo da Finematter

Resposta da Finematter

Thank you for the 5-star review, Beth. I'm pleased you're happy with your purchase!

I'm surprised to hear your package was taped closed as you describe. We purposely designed our packaging to be eco-friendly, using FSC certified paper and soy-based inks, with a seal strip to avoid any use of plastic tape.

I'll be looking into this right away.

Thanks again,
Siobhan

Classificada 5 em 5 estrelas

I LOVE IT!!!

They replated jewelry that was passed down to me from my grandmother. I LOVE IT!!! It looks brand new!! If I could give them 10 stars I would!! They deserve it!! THANK YOU!!!!

19 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Would purchase from them again!

The process of buying from Finematter was easy and enjoyable. They made sure to update me on orders and provide resources for help if needed. The shipments came in quickly with no trouble in the process.

26 de maio de 2023
Classificada 5 em 5 estrelas

OH MY GOD INCREDIBLE!

OH MY GOD INCREDIBLE!! I’m literally on a dopamine high right now because of how thrilled I am with Finematter’s work on my ring! It’s SO pretty and dazzly and sparkly and honestly, better than when I originally purchased it!! I am over the moon! Thank you finematter!!! And like what a deal in terms of pricing too! Will be a returning costumer as well as a constant recommending friend of this company

16 de junho de 2023
Opinião espontânea

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Aqui estão 8 dicas para escrever óptimas avaliações.

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