Helpful friendly and professional It took the Post Office 4 weeks to deliver the correspondence. Jolie kept in touch with me every week awaiting my response. She sent me 2 more copies of the insuranc... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The agent, James Buckland, I spoke to on 23rd March was very helpful. I spoke to a few different agents about some information being wrong by the past, I mentioned about some details being incor... Ver mais
A empresa respondeu
Becky was highly knowledgeable, helpful, and professional throughout our conversation. I also requested a callback three days later while I checked a few things. We arranged the call for 10:00 a.... Ver mais
A empresa respondeu
We were given clear guidance at a sensible pace with plenty of time to discuss questions and answers. Our advisor James Riley was a very pleasant person to work through our quote with. The initial quo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
first2protect.co.uk
Escrito pela empresa
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Informações de contacto
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Reino Unido
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great experience on new client quote
Oscar was very helpful and explained the details to me of the quote. He was also willing to assist with creating 2 different options for
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear Oscar was helpful, clearly explained your quote, and took the time to provide different options. We’ll be sure to pass on your kind comments.
Excellent service from start to finish
Excellent service from start to finish. He was professional, patient, and very knowledgeable while handling my insurance. Everything was explained clearly and he made the whole process easy and stress-free. Really appreciated his quick responses and helpful attitude. Highly recommend!
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear you received such professional, knowledgeable, and stress-free service from start to finish. Your recommendation is greatly appreciated.
Renewal Enquiry
Service was quick and even though I didnt get the information I was looking for on my account the response I was given was satisfactory.
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you received a quick and satisfactory response, even if it wasn’t exactly the information you were looking for. We appreciate your understanding.
Spoke to a lovely lady Lori about my…
Spoke to a lovely lady Lori about my cancellation who was very helpful & understanding everything was straight forward Lori was very polite & helpful
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear Lori was so helpful, polite, and understanding, and that she made the process straightforward for you. We’ll be sure to pass on your kind comments.
Amazing service
Amazing service. Extremely friendly customer services.
Would definitely recommend. My insurance was sorted in no time ☺️
26 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear you received such friendly service and that everything was sorted so quickly. Your recommendation means a lot to us.
Correct information eventually taken into account
The agent, James Buckland, I spoke to on 23rd March was very helpful.
I spoke to a few different agents about some information being wrong by the past, I mentioned about some details being incorrect in my Statement of Fact but nothing was amended.
The agent I spoke to on 23rd March (James Buckland?) was on the contrary very helpful, took my correct information into consideration and amended the policy accordingly.
1- It's nice to be listened to and efficiently assisted.
2- I now feel relieved, being safe with a valid policy having correct details.
Please may you send my thanks to James Buckland
23 de março de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your detailed feedback!
We’re delighted to hear James took the time to listen, correct your details, and ensure your policy was accurate. It’s great to know he was able to resolve this for you and give you peace of mind.
We’ll be sure to pass on your thanks—he’ll really appreciate it.
Pleasant
Pleasant, polite, friendly, knowledgeable and helpful! All you can ask for really!
20 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you found our team pleasant, friendly, knowledgeable, and helpful—exactly what we aim for. We really appreciate your kind words.
The price was great
The price was great, approximately £100 less than other quotes.
Theodore was the person I spoke to, his attention to detail was excellent.
22 de maio de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you received a great price and that Theodore’s attention to detail made a positive difference. We’ll be sure to pass on your kind comments.
Great service from Joel
I spoke to Joel today about making an amendment to our policy. He was very friendly and able to deal with my request straight away. He also helped with some other enquiries. Thank you!
22 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Joel was friendly and able to assist quickly with your amendment, as well as your other enquiries. We’ll be sure to pass on your thanks.
Aaron was very explanatory enough on…
Aaron-M. was very explanatory enough on the call, even though it was quite lengthy, he was patient with me all through and I appreciate the customer service also. Looking forward to what first2protect has to offer my family and I.
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided clear, patient support throughout your call. We really appreciate your kind comments.
Just renewed my policy for another…
Just renewed my policy for another year. Very pleased with the quote .
I was assisted by Mr Lewis Brown who explained every aspect in a polite and clear way .
Thank you
22 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re delighted to hear you were pleased with your renewal quote and that Lewis provided clear and polite support throughout. We’ll be sure to pass on your kind comments.
Quickly through to customer service.
Quickly through to customer service.
Friendly helpful and efficient service.
22 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you reached us quickly and received friendly, helpful, and efficient service.
Becky was highly knowledgeable
Becky was highly knowledgeable, helpful, and professional throughout our conversation.
I also requested a callback three days later while I checked a few things. We arranged the call for 10:00 a.m., and Becky called exactly at the agreed time, which I found very impressive.
In my opinion, Becky is a real asset to your organisation.
Kind regards,
Robin
22 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your detailed feedback, Robin.
We’re delighted to hear Becky provided such knowledgeable and professional support, and that her follow-up was prompt and reliable. We’ll be sure to pass on your kind words—she’ll really appreciate them.
Great service
Great service with 2 very helpful agents Joel and Evie. Had a problem with payment tab I couldn’t find was explained how to find it clicked and done. Good service very pleased recommend
20 de maio de 2026
Resposta da First2Protect
Thank you for your great feedback!
We’re pleased to hear Joel and Evie were so helpful and quickly resolved the issue for you. We really appreciate your recommendation.
Nathan's Expertise
Nathan was very good in explaining the home insurance products and gave a good walk thru and helped me to find the right product
21 de maio de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear Nathan explained everything clearly and helped you find the right home insurance product. We’ll be sure to pass on your kind comments.
Great experience
The agent was very pleasant and he explained everything to me step by step. I was not rushed at any time.
21 de maio de 2026
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear the advisor was pleasant, explained everything clearly, and gave you time without rushing.
Very pleasant with easy to follow…
Very pleasant with easy to follow instructions
22 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you found our team pleasant and the instructions easy to follow.
Really helpful staff
Really helpful staff, explained everything in detail and found me a great deal which was setup quickly.
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your great feedback!
We’re glad our team was helpful, explained everything clearly, and found you a great deal quickly.
All very efficient with friendly staff.
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re pleased to hear you found our service efficient and our team friendly.
Answered all myquestions fully and…
Answered all myquestions fully and polite
21 de maio de 2026
Opinião espontânea
Resposta da First2Protect
Thank you for your feedback!
We’re glad to hear your questions were answered fully and politely.
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