Haven't needed to claim so limited dealings with them, however I am searching for new quotes ready to renew and I am unable to beat their renewal quote! I've searched across all comparison websites so... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I needed confirmation of my NCB as I didn't receive a pdf of it via e-mail when I cancelled my policy due to selling my vehicle. The customer representative, Lukho who I spoke to via online chat pro... Ver mais
A empresa respondeu
For new customers great I took my initial insurance out in December 2025. Changed my car, they wanted more than I paid initially for changing over for 8 months cover. Going back ax as a new custome... Ver mais
A empresa respondeu
My daughter helped me because I am not too good at modern technology.. It seemed very straightforward and everything was easily understood .For my age since loosing my husband and having to get insura... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Informações de contacto
Reigate, Reino Unido
- www.firstalternative.com
4,5
Excelente
2 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy quote spoke with a representative…
Easy quote spoke with a representative to make sure policy was active etc the lad i spoke with was spot on and in no rush to get me off the phone spot on and reasonable priced aswell not ripped off like other insurance company thanks again
9 de abril de 2026
Resposta da First Alternative
Thank you for the review!
Resposta da First Alternative
We appreciate the kind review.
Top service good price keep up the good…
Top service good price keep up the good work cheers Andy b
9 de abril de 2026
Resposta da First Alternative
We appreciate the kind review.
Easy for the 'oldies'!…
As an older person with fewer tech abilities, I found the whole procedure easy to deal with
2 de abril de 2026
Resposta da First Alternative
We appreciate the kind review.
Resposta da First Alternative
We appreciate the kind review.
Easy to understand at a great price
9 de abril de 2026
Resposta da First Alternative
We appreciate the kind review.
Unlike last year i could buy my from 1st alternative because they are unscrupulous and extremely unfair
Unlike last year i could buy my insurance in advance of my end date of insurance BUT 1ST ALTERNATIVE would not let me do this because apparently i can’t within the last 21 days of my policy renewal.
This is a blatant SCAM to get maximum monies from policy holders, baring in mind 1st alternative is offering me a 60% increase in my policy payments from my last year with no crashes or claims on my policy.
I wouldn’t touch 1st alternative EVER AGAIN, poor cowboy outfit!
Bad communication chatting to BOTS that keep repeating themselves and is completely useless and when i eventually got through to chat with an operator she was rude and bad mannered and wouldn’t listen to my issue of such an increase in premiums and didn’t have contact with the so called insurance adjusters.
This has to be the worst car insurance company ive had in 40 years!
Never again.
1 de abril de 2026
Opinião espontânea
Resposta da First Alternative
We're sorry to hear about the issues you experienced. Please send your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team. Thank you for the review.
Resposta da First Alternative
We appreciate the kind review.
Resposta da First Alternative
Thank you for the review!
Customer-focused experience
Straightforward, customer-focused and professional approach to my car insurance renewal impressed me, considering also that tge tasks involved were by live chat.
7 de abril de 2026
Resposta da First Alternative
Thank you for the review!
Very complicated back and for to finish
8 de abril de 2026
Resposta da First Alternative
We appreciate your feedback Charles.
Resposta da First Alternative
We're sorry to hear this has been your experience. We suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team. Thank you for the review.
Resposta da First Alternative
Thank you for the review!
The price is excellent and the website…
The price is excellent and the website is very easy to use.
1 de abril de 2026
Resposta da First Alternative
Thank you for the review!
Best 5* defacto price.
First Alternative was one of the results on a compare site. Wasn't the cheapest, but was the cheapest 5* defacto. Price was very competitive and included the optional services. Easy to use website. Policy started today.
7 de abril de 2026
Resposta da First Alternative
Thank you for the review!
Car insurance
Easy to use straight forward & no back & forth with the same questions
8 de abril de 2026
Resposta da First Alternative
Thank you for the review!
Resposta da First Alternative
Thank you for the review!
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