First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Ver mais
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Only because you have to put a star! Be it on your own head booking a holiday with these not even second rate holiday company ok when things go well wait till flight cancelled worse than useless can’t... Ver mais
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Altogether a well organised operation and we enjoyed our holiday. Staff were great and responsive. Only disappointment was the quality of the hotel...it was still very pleasant but a little tired not... Ver mais
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Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recom... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Informações de contacto
Reino Unido
- www.firstchoice.co.uk
4,1
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da First Choice
Thanks for your 5* review, we're happy to hear that you found our website easy to use and got a great deal on your holiday!
Excellent value for money
Excellent value for money, and efficient service
8 de abril de 2026
Opinião espontânea
Resposta da First Choice
Thank you for such lovely feedback, have a great holiday!
Booking nice and easy.
8 de abril de 2026
Resposta da First Choice
We're glad you found booking easy. Thank you for your positive feedback; we appreciate it a lot.
Very good outstanding customer service…
Very good outstanding customer service I received to change my holiday thank you
14 de abril de 2026
Resposta da First Choice
We're happy to hear that you received outstanding customer service while changing your holiday plans. Thank you for your positive feedback!
We had a really disappointing…
We had a really disappointing experience. Our flights were changed to 2 days earlier, which completely disrupted our plans.
On top of that, we were then informed there would be building works at our hotel. We were told we could change the hotel, but at no point were we given a clear deadline to make that decision.
I later found out that the building works are quite disruptive, so I asked to change hotels — only to be told I had “left it too late” due to a 10-day deadline. This was never clearly communicated and only ever mentioned in relation to the flight change, not the hotel.
I made it clear during calls that I was focusing on sorting the flights first and would decide on the hotel after, and nobody advised me that I needed to decide immediately or risk losing the option.
Very frustrating experience and poor communication throughout. I would like this resolved.
Booking reference: 31024446
14 de abril de 2026
Opinião espontânea
Resposta da First Choice
Hi Hayley
I'm really sorry to hear about the frustration you've experienced with your flight changes being moved forward by 2 days and the confusion around the hotel building works. I can completely understand how disruptive this has been for your plans, especially when the communication around deadlines wasn't as clear as it should have been.
I can see you've already been in contact with our complaints team via email, and they'll be responding to you directly to look into everything you've raised.
^Sandra
My first choice in booking a holiday
Second time booking a holiday with First Choice. Great prices for all budgets. Even cheaper than other travel package providers.
Really helpful staff too when you need help. I would recommend.
1 de abril de 2026
Resposta da First Choice
Thanks so much for choosing to book with First Choice again, we really appreciate your business! Have a fantastic holiday, and we look forward to helping you find your next!
Resposta da First Choice
Thanks for your 5* review, we are glad you found our website easy to use, have a great holiday!
Resposta da First Choice
Thank you for your lovely feedback, enjoy your holiday!
Resposta da First Choice
We really appreciate your lovely feedback, and it is great to hear that you found a holiday with us at a great price! Have an amazing time on your upcoming holiday!
The ease of booking and the price
25 de março de 2026
Resposta da First Choice
Thank you so much for your lovely feedback, enjoy your holiday with us!
Can’t even give a five day grace period…
Can’t even give a five day grace period past the deadline for payment in a £2500 holiday, didn’t even ask why … stick with TUI they have always been supportive If I ever needed an extension , five days extra wouldn’t hurt surely
23 de março de 2026
Opinião espontânea
Resposta da First Choice
Thank you so much for taking the time to provide your details. We genuinely appreciate all feedback, and we’re truly sorry that we weren’t able to honour your request on this occasion.
I’ve looked into this carefully, and I can see that our agents tried their very best to assist you. Unfortunately, as the balance due date is already the latest we’re able to offer, we aren’t able to extend this any further. This means the balance will need to be paid by the date originally agreed to when your holiday was confirmed.
We’re sincerely sorry for any disappointment this may cause. We never want to let our customers down, and we understand how frustrating this must be. Despite this, we really hope you’re still able to enjoy a wonderful holiday.
It was easy to find a holiday
It was easy to find a holiday, and easy to book. What more do you need? Excellent experience all round
19 de março de 2026
Opinião espontânea
Resposta da First Choice
Thank you for such lovely feedback! It is amazing to hear how you found your booking experience with us. Have a fab holiday.
First booking with First Choice .
Easy to use website and competitive pricing made us book with First Choice for the first time. Our short break was booked and confirmed efficiently. We are looking forward to the trip.
11 de março de 2026
Resposta da First Choice
We're happy to hear that you found our website easy to use and our pricing competitive. We're glad your booking was confirmed efficiently, and we hope you enjoy your trip!
Scan Alert
We wanted to change our holiday, and there some fees of about £450 to change the destination. I found a price online and I could choose the exact same holiday, and get to the payment and the price difference of what I paid and the changing fees was still £400. The person making booking change couldn't explain the difference. So this is a scam and I warn people to find another way of booking. So £450 for change fee, plus £400 mystery fees, £950 to make a booking change.
4 de março de 2026
Opinião espontânea
Resposta da First Choice
Thank you for taking the time to share your review, we genuinely appreciate all feedback and always aim to assist with any issues as best we can.
We have attempted to contact you for further details but unfortunately have not yet received a response. If you would like us to look into your query further, please feel free to reach out to our team on 0203 451 2690. We will be more than happy to investigate this for you.
Great so far 😎
3 de março de 2026
Resposta da First Choice
Thanks so much for booking with First Choice, have a brilliant holiday!
Resposta da First Choice
Thank you for taking the time to leave a 5* review, it's very much appreciated.
We do hope you have a wonderful holiday!
Booking it was easy,
Booking it was easy,
the price was outstandingly better than anywhere else
22 de fevereiro de 2026
Resposta da First Choice
Thank you so much for your lovely feedback! It is amazing to hear that you found your holiday with us at a fantastic price. We hope you have a great time!
The lady we spoke to was extremely…
The lady we spoke to was extremely friendly and helpful made everything easy
21 de fevereiro de 2026
Resposta da First Choice
We're happy to hear that the assistance you received was friendly and helpful, making everything easy for you. Thank you for your feedback.
This app is so frustrating
This app is so frustrating. Constantly blank when it's needed !!!
I have tried everything from uninstall to re install. Really stressful.
Not good enough
21 de fevereiro de 2026
Opinião espontânea
Resposta da First Choice
Thank you so much for booking your next holiday with us, and for taking the time to share your feedback — we really do appreciate it.
We’d love to help you get this sorted. If you could give us a quick call on 0203 451 2690, or hop onto our Live Chat (open daily until 8pm), one of our team will run through a couple of brief security checks and work with you to resolve this as soon as possible.
Have not used first choice for a number…
Have not used first choice for a number of years but very impressed with the ease of booking this holiday
10 de fevereiro de 2026
Resposta da First Choice
Thank you so much for booking with us again, we really appreciate it! Enjoy your upcoming holiday. 😊
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