HolidayGems Opiniões 

Please use this service with caution. I booked a holiday on line this week with HolidayGems for August 2027 and they charged the whole amount of the holiday up front, confirming the holiday. I then received a call the next day telling me that one of the rooms was no longer available and it was going to cost me an additional £525 for the next room. They wouldn’t refund my money and so the holiday ended up costing me nearly £1000 more than if I had gone elsewhere. Appalling service and when I called customer service to help, they refused to help and was I was told to send an email! I would not use this company again. Use with caution!

Good choice off holidays and hotels only,and great price,easy to book and great communication, would book again,

Helpful and knowledgeable throughout pleasant

I have delt with Martin for the last 3 years. Martin always calls you back when he is busy and once again he has delivered another excellent service
Thank you Martin 😊😊

Stuart was very polite and helpful in confirming our holiday booking made online.

Martin Kavanagh helped me book a very very last minute holiday. He was initially trying to dissuade me in case anything went wrong (it was too late to book a transfer from airport to hotel). So he had my interests at heart. After I had gone away and reserved car hire and then waited for my passport to be delivered, he was so helpful at putting the booking through on the evening before the flight, and he was happy for me to call back if any issues. Thank you so much.

I have just got off the phone booking a holiday with Stuart. With his help the booking process was made very simple.

I don’t often do reviews, but I felt compelled on this occasion given my frustration. I booked a holiday through Holiday Gems on Friday 23rd at around 19:00hrs. I selected flights, seats, suitcases and transfers and paid a deposit. I then receive a text message on Monday evening asking to call them. I speak with them Tuesday and the holiday has gone up by over £1000. Holiday cancelled. This is not the first time this happened with Holiday Gems, so beware. They basically take your money and try and book it after you’ve booked it with them given they are just an agency. I should’ve booked direct and secured the best price. Really disappointed and won’t be using them again. As it stands I’m waiting for my money back, so I can book somewhere else, albeit all prices have gone up elsewhere now.

Update: I was told someone would contact me today to ensure I get my money back. They didn’t. I called to chase up just before close time and have been told it will likely take a couple of days (only did refund after I called again), so I can’t book anywhere else for a couple of days until I get my money back.

For information of everyone else, I was told you’re better to call them to book rather than book online. It sounds like they advertise rates online that they can’t guarantee, but are happy to take a deposit. Frustrating.

Response to reply- Noted, but my message remains the same. Beware ordering with Holiday Gems ahead of other holiday providers as they are a broker and basically can’t guarantee price until they’ve double checked, hence their disclaimer. I’ve now had 2 holidays cancelled between myself and my wife where I ordered online only to be told days later it cannot be fulfilled. Irrespective of the process, it is frustrating and disappointing. Of note, I still haven’t received my deposit back yet.

What a dream of a site. Everything imaginable separately adjustable with real-time bookable online pricing and not the dreaded from pricing found on most build your own sites or turn out not to be bookable when you ring. Blew my High St travel agents out of the water on choice and price. Any hotel, any duration, any flight, any transfers and any airport parking. Totally impressed.

Sam was very helpful, and guided me through the process expertly.

Will book again

Sam was very polite as called to confirm my booking as i had missed her call. Been booking witg holiday gems for sometime always have professional and friendly staff.

Really pleased with the booking experience. Our holiday rep was friendly, helpful and made the whole process quick and easy. Everything was explained clearly, and we’re very happy with the holiday we booked. Excellent service!

Sam called me to confirm our booking l, unfortunately the flights or hotel cost had gone up by £160! Which was really upsetting as there are 7 of us going and it is for a surprise for my daughter hen do, which meant of course that I would of had to pay all of it or ask everyone to pay more which I was worried they could not pay she popped me on hold for less than 2 minutes and halved that for me which was such a relief and I was extremely grateful to her she was so lovely to speak to and really professional. Thank you again for all your help and support it meant such a lot. ❤️

With half term only days away and hotels and flights disappearing before my eyes, Martin was an absolute lifesaver. He helped identify alternative hotels, secure the best flight and made the whole process really easy and fast. Thanks very much!

I understand that things go wrong & some hotels are not exactly as advertised - but that's why you book through a package holiday provider.
Booking the holiday was fairly easy - though I have noticed a theme on TrustPilot of receiving a call after booking asking for additional money. Which is a worry as the reason provided when I raised that with HG doesn't seem to make sense.
We booked a family holiday to Sharm in August on an all-inclusive basis and the package was nothing like all-inclusive! Beer was not included as an example - but moreover the hotel made us feel unwelcome everytime we either went to the bar or had a meal.
I complained to HG on the first night and sent about 5 emails to Customer Liaison within 24 hours. To their credit, the passed me to the in-resort rep. who said the following: I have met with the customer and they are only unhappy with the package (we hadn't met!), I have contacted the customer and they don't want a meeting (he hadn't and we did!) I'll meet you in reception at 6-30 (didn't turn up) - when we finally met up I was promised a suggested move within 24 hours - he didn't contact us again and (after giving HG several chances to act) we decided to pay for our own move. The new hotel was fantastic - though my wife remained stressed and the whole holiday was ruined as a result of the first week and the continued delay in moving.
So I have sent a detailed complaint immediately on our return which has taken 6 weeks to receive a response and the reply was incredible.
None of the hotel service issues were covered by the response and the hotel denied all of the points relating to issues that I had provided evidence to contradict that position. Pretty much everything was dismissed and it would appear that HG have taken the hotel's word for things that have been provably false!
The biggest impactor on our holiday was the in-resort rep - who ruined our whole holiday by lying and never dealing with any of our issues. HG also did nothing while we were away and seem, in the cold light of day, to be blaming us for misunderstanding rather than the booking process for failing to provide relevant information. The response was shocking and given we paid to move hotels, you would think that HG would have taken my complaint seriously!
You can see from HG's reply that they really couldn't care less! I have told them that the in-resort rep lied to both them and us and provided evidence. The hotel has also lied to them in their response to my complaint and the last contact from HG was that they don't uphold my complaint - the only reason that the case is still outstanding is that I have not accepted their response & will have to take it further. Unbelievable !

Sam was amazing and very upstanding to our situation. Never booked with holiday gem before but will definitely looked to book with you again. Thank you Sam

Need to vet food at hotels just come back from majorca we stayed at gran playa in sa coma food was disgusting same thing every day

Great service from Martin, thank you

I rang them to confirm our booking to Tenerife, a guy called Stuart helped with the choice of flights and accommodation requested and was very helpful, he even called me after sending email confirmation making the process very friendly and stress free for me which I thought was excellent.