First Choice Opiniões 

Have not booked a holiday for about 10 years but always wanted to stay at the cliff bay hotel when we waking past it and the reviews made me book my wife past away 5 years ago so I will have found memory's of the island when I am there.

Mexico Holiday 2025

We had one of the best holidays so far!!!
First time booking with First Choice, a holiday in Playa Del Carmen, staying at RIU Tequila. It was truly magical and worth every penny.
Before the holiday, we had some issues with my girlfriend's inbound flight due to miscommunication. Because my girlfriend was flying from a different country and she was meeting me at the airport, we had been told that this was okay, but unfortunately was okay only with TUI flights, not with British Airways (which our booking had ). Therefore, I found out 1 month before the holiday that I needed to spend extra money to buy an extra ticket for my girlfriend's inbound flight, which was a burden. Luckily, the lovely customer service team from TUI and First Choice solved the issue for me after a couple of phone calls and emails, and therefore, they made our customer experience truly great. Is lovely to see that there are still companies out there that care about their customers.
Coming back to our holiday, apart of the great experience provided prior holiday, we had a GREAT time, the hotel (RIU Tequila) was very clean, and amazing overall. We were well informed at all times, and we have been provided with ways of contacting First Choice if something went wrong (First Choice app). Thank you very much, First Choice, for making our holiday memorable, and we are looking forward to booking with you again!

Great service

We went to Secrets Wild Orchid , Jamaica for 2 glorious weeks. FC was by far the best price with the reassurance of being TUI all inclusive provider. The TUI flights were great, the check in and fast track was good. Only the lounge was lacking as we went for the cheaper option which I would not recommend.
Overall very happy, the TUI rep was on site a few days each week, we never meet them as we had no need. We don’t like a tour of the resort, we explore ourselves. Everything was perfect. We had an Ocean view room, well worth the upgrade,it was beautiful. We have no problems with FC.
We have booked another all inclusive for one week at the end of September. And are also looking at 2026 already. I’m like the fact you can pay as much or as little as you wish, we have mostly paid for our next all inclusive and next pay day we will make the final payment. Recommend FC for all, inclusive

As the holiday was booked over the phone it felt ‘more normal’ than previously booking everything on line and not communicating with another person

Firstly booked fine 9 months ago and paid upfront within 2 months. Then the problem started with the app would not let me book seats and also said I had money on account which I tried to use to book seats, kept failing so was asked to call. On call I was spoken to like I was making it up , luckily I took pictures of the app/account. I was told I had no balance I need to pay for selecting seats. So I complained a second time and spoke to someone who tried to fob me off with the app is having problems, so while he was still online I went into first choice website, I was able to book seats using the balance I kept insisting it was showing, the gentleman sounded shocked and even though I got email confirming booked seats, he insisted thats not possible within minutes he had me log out so he could log into MY account and cancelled seats back off and insisted I paid the £120, I complained but to no avail. I am so annoyed , had no apologies, no money off, no one had ever explained apart from lies to cover up a massive problem with app and website, and considering he went into my account and deleted what ever he wants included confirmed seats is worrying to say the least. Should be called Last Choice and not First Choice, never again. Such a greedy company with no ethics.

Easy to find and book Holidays on line

Will never use first choice again can't even check in online obviously want you to incur a charge

Good value for money.

Was completely easy to book stress free... can't afford a holiday No excuses with first choice you can !!!
Delighted and ready to holiday, holiday 😀

I have never had a problem with this company brilliant

Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recommend speaking to her when booking holiday. I felt relaxed and looked after.
Thank you very much Ann xx

Simple process decent cost of holiday

It was quick and easy set up