Maidenhead Aquatics  Opiniões 

Went into Nottingham store with intention to purchase full setup for an Axolotl aswell as an Axolotl, but given the setup time / aquarium cycle time etc (4-8weeks) clearer not ready for the Axolotl yet! Was told that couldn’t pay up front for it to be held and would have to come back when the tank was ready and if they were all sold then nevermind and would have to wait, but by the way they don’t have them in very often! So basically they were happy to take my money for the tank, filter etc.. with the risk of not having in it! Other solution they offered was why not buy some fish and when they have an Axolotl in stock (if they didn’t have one ) can give the fish back, but would have to give them the fish free of charge! Feels more like they care about the money and not the livestock they are selling

Good, often buy from them without issue. Staff in store can often be a little absent but on the whole the online front and the store service has always been good.

Thank you,

Their fish just do not last. I used to have another fish store and some are still alive years later. I got some mollies from this one and from the get go one wasn't right. Fair enough, some fish are just sick. The black one died almost immediately. After my sick male went months later, I got another 2, a white and a black one. They were both visibly thin but I assumed they were young (Gave them the benefit of the doubt, basically). The black one went again, followed by the white one a few weeks later. I put it down to the hot weather and just stuck with the fish I had.

A few weeks later, they had bamboo shrimp in, which I have trouble finding. I got a pair. A week or 2 later, both had died. It's not a water issue because I've tested and also the rest of my fish would be dead. My other fish store used to sell me fish that lasted years, but whatever I get from this one seems to die within weeks.

They're nice people and seem knowledgeable, but the stock seems weak.

We went to the Southport branch. Joe and Graham are so knowledgeable and helpful and nothing was too much trouble for them. We bought a new fish tank and stand (I rang up to enquire about stock and they were both put to one side for me), air pump and accessories and both Joe and Graham gave us such good advice on cycling the new tank, as it is a lot of years since we've done this. Joe also advised on which air pump to buy. It is always refreshing to deal with people who are genuinely interested and ready to offer advice. We were able to buy everything we needed, which is also refreshing these days, as so many places have things that are out of stock. I can highly recommend Southport Maidenhead Aquatics.

I will definatley not be ordering anything from here again. I returned the item only to be refunded half the amount i paid. They tried saying it was in poor condition and the box was damaged. Im sorry but i have photos of the item before i sent it. I would definatley think twice before ordering from these set of jokers. Waste of space avoid.

Visited the Cwmbran store today looking to get some fish. Was helped by Corey who did a fantastic job. Extremely knowledgeable and friendly, gave great advice. Ended up getting more than I went in for as he was so helpful and cared about what he was selling

Went on Sunday looking for 2 gourami. Tanks filthy. Dead fish in some. Against my better judgement the gourami tank looked ok so home with 2 gourami to complete my tank with tetra kulia loaches and dwarf frogs. I rsng next day said blue gourami staying round tank floor not looking good. This is Friday and I have now lost a loach 3 tetra and the blue gourami. Wish I'd listened to inner voice and went to grosvevor tropical. Expecting more deaths. Wish I'd never went to maidenhead. All great in tank up until then.

Couldn’t ask for better, more knowledgeable or More engaging staff at the gosforth store.
Excellent and helpful in store with selecting and recommending products. And I’ve never lost a fish from them.

Wembley staff outstanding massive helpful and most important knowledge of products fantastic thanks to Darren, David. Jerome

Went to the store in Whisby Garden Centre, mainly for advice on this occasion. Was seen by Andy who offered a 5 star service by advising me on how to set up my pond filter and pump. Bought goldfish from there before and all are healthy 3 months on and having their own babies.Andy has served me on all 3 occasions I’ve been to the store and always received excellent service. Obviously there are busy times and only two members of staff, so of course there’s going to be waits at busy times.

New to this hobby, had a problem with some fish I purchased called maidenhead aquatics on phone, and was asked to go there in couple of days, only 3 miles from home, these guys are so helpful and so ready to give their expert advice, the tanks are all so clean, help and advice was duly given by these friendly staff, this is definately the only company I will use for anything concerning this hobby, thankyou all.

I want to thank Aaron at the Grantham store. I inherited a tank with some tropical fish and know very little. I went in to consider buying some additional fish for the tank. Aaron was so approachable and knowlegable about which fish would suit my current set up and also taught me a great deal about how to support the enviornment going forward. I left with 6 new little fish and followed Aarons instructions to introduce them and I am very happy that the newbies have settle in really well and that the OGs have accepted them. Thanks Aaron.

I purchased 6 Japan Blue Guppies. Within 3 weeks 4 died.
I also purchased 3 Albino Corys. 1 died.

After my first fish died I headed back to the shop to ask for help. I was doing everything by the book and nothing pointed towards bad water quality in my planted tank.

The shop wanted to avoid responsibility for selling sick fish and had me purchasing products to ‘help my water’.

I decided to visit a MA in another area so I could replace my dead fish. Only to see that most of the Albino Cory fish had eyes missing. The tanks next to these had dead floating fish in them. At this point I’ve been completely put off purchasing anything from these stores. And will not return.

I recently purchased a 72x16x12 fishtank through maidenhead aquatics as this was my first tank for over 40 years i asked for advice on what type of filter i would need for a tank of that size as my tank only sits 3" off the floor and never used a cannister filter before i took their advice and purchased a EFX 300as they said this filter is for tanks upto 300litres yes that's correct what they did not tell me was that because my tank wwas 6ft and the top of my tank would be level with the top of the filter there was no way that filter could run my tank,on top of that I explained when i purchased the tank built to my specification that i wanted to setup a river bed tank hence the size they still claimed the EFX 300 was fine they even delivered and put my tank in place on the base i had built for it, despite 5 months of phone calls they still said the filter was fine so in desperation i typed my tank size and asked if the EFX 300 was okay to run my fish tank the answer was no the Efx 300 is not the right filter for my setup as it is not powerful enough to run a 6ft tank despite it being for tanks upto 300 litres and my tank being 220litres it seems to me that their knowledge about filters only extends to the pretty pictures and the number 300 on the box.
So i tried again to discuss the issue of constant airlocks in the outlet pipe and the 2ft dead zone at one end of the tank i could not get them to understand the basics on 1.gravity 2. Because of the airlocks the filter had virtually no output flow. I was advised to purchase a wave maker,i do not accept that when you buy a filter to run a tank that you then have to buy another piece of equipment for the filter to work properly.
I took my complaint to customer service only to receive a phone from who i assumed was the manager of the shop (maidenhead aquatics st johns Leicester) who had the nerve to say to me you have got to stop this i assume he was talking about me complaining about being sold a filter by himself to me which was unfit for purpose and risking the health of my fish .
I have never had the pleasure of talking to such ignorant and uncaring people before and if that wasn't bad enough he seemed on two occasions to stand there and laugh down the phone at me and accuse me of getting angry to which i am not getting angry now but I will if i lose any of my fish because you don't know what your equipment can and cannot do.
I it was possible to rate this shop with no stars i would be warned check anything they tell you as their obvious lack of knowledge is nothing but a total disgrace to fish keeping

My experience in the Wilton store today was unacceptable. I was planning to buy 6 malawi cichlids and asked an assistant about some unusual looking labs they had. All I could get was they must some sort of hybrid. Whilst I understand there are other jobs to complete this assistant could not have been less interested in serving me. Well its your loss I will spend my money where it is valued. Avoid this store if you don’t like poor service.

Can't fitted my new fish in my bike bag so very nice member of staff bought them to my house

I needed a small part for my aquarium which wasn’t available to buy in my local store or online. Managed to find a phone no for sales at St Albans and couldn’t have received better service. Thankyou so much to Jaime who not only went out of his way to source this item but then sent it out free of charge, paid only for postage. I always use my local Maidenhead Aquatics for any purchases and will definitely continue to do so. Thanks again Jaime.

The staff at the MK branch are fantastic, friendly, welcoming, knowledgeable, and always happy to offer advice. Customer service has consistently been excellent.

Unfortunately, my experience with the livestock has been very disappointing. Of the five fish I purchased, four died, and the only survivor was from a different tank. When we later returned to buy more fish, the original tank had been placed under quarantine, which was concerning.

I was also disappointed to be told I couldn’t receive a refund because I hadn’t brought the dead fish back to the store. While walking around, we also noticed some tetras showing signs of white spot. Sadly, because of this experience, I won’t be purchasing livestock from there again.

I would give zero if that was an option...

I went to the one in Cherry Lane kidderminster yesterday. In almost each tank there was a dead fish.

When we ordered some fishes, we wanted some specific colours, that guy (no hair, big belly and a goatee beard style), told us that he can't be picking because the fishes will be stressed out, we told them we were not happy with the picks and he was so rude, he literally picked the fishes he wanted to pick from the tank, completely ignoring my wife, daughter and myself instructions.

That guy should not be working there, he was so rude, totally unacceptable behavior.

I have never experienced that type of behaviour in my life from anyone working in a shop.

There Norwich shop sells same old fish over and over these days you really should as manger looks to what is in trend, have lived in US they seem to get in what people are trending to with the result better sales for the shop in their aquarium shops over there, UK is so far behind US and Europe aquarium shops.