Maidenhead Aquatics  Opiniões 

Recently used gosforth/ponteland stores for fish and tanks & accessories. And all has been good. Only 4 star as one early visit was a bit abrupt put after returning recently it was a much better experience

After waiting 20 minutes just to be served and Kidderminster store I decided on buying 5 wreck fish at £160. Expensive I know but it’s what I wanted. After getting home one was dead before I even got them in the tank I phoned the store only to be told if I don’t bring the one back today I’ll not get a refund or anything I couldn’t return that day as I was going to work.
Disappointed to say the least I’ll shop elsewhere in the future

Ordered some plants online on a Wednesday 15th Oct, come Friday 17th ive had no notification regarding the plants being dispatched and posted so i emailed them and they said i would receive them next week by Friday 24th , not good enough i ordered plants from 3 different places on the same day i ordered from here and i received them all by Thursday/Friday the same week so i asked them to cancel and refund me.
On Tuesday 21st 4 days later i had to contact them again because i hadn't received my refund, the reply said ive been issued a refund today.
Had i of not noticed they hadn't refunded me 4 days after asking for the refund they may not of bothered at all.
Slow to post your orders and just as slow at refunded you, i will avoid these guys in future and i cannot recommend them they appear to be complete jokers.

[Reply to the reply]
The guy who dealt with the cancellation and refund was called Dale on both emails.
I think the timeliness for dispatching plants needs to be made more obvious before ordering, there's plenty of places to buy plants that dispatch and deliver live plants within 2/3 days of ordering i would never order plants and wait up to two weeks for them to arrive unless the plants are super rare and impossible to get hold of elsewhere, i especially would not pay £5.99 for such slow dispatch and delivery service of upto 14 days.

I always use this store but was pleasantly surprised on my last visit as the lady who helped me really went out of her way to sort my problem out ( my dog had chewed through my cable for my fish tank lights).
I intended to purchase the whole lighting unit but the size I needed was not in stock and she then she suggested may have the part I needed in a box full of spare parts.
Bingo ! Works perfectly and saved me buying the whole unit
Sadly I did not catch her name, but the lady had an accent, short hair and was middle aged and she made my day, thank you

Normally a great shop to visit. They didn't have the thing in store I needed so was told to look online I did .page says if you order before 3 o'clock you will get the next day ..so one phone call and 6 days later still waiting for my one day order .

Most abrupt service from abbie .marine tank fish covered in ick (white spots) took my water to be tested they used there own tank water and said my water had amonia and nitrate when the water hadn't even seen a fish will not be returning using a tropical test kit for a marine tank

Maidenhead aquatics Dartford….we had a great experience learning from Alex about not just the set up but also different fish! We are new to this with 2 excited children wanting fish for the first time and Alex made the process a lot easier. We now have a great set up and starting to grow our family of fish gradually. The store are always there to help and answer any questions in person or over the phone.

On our visit last week, my son asked a young member of staff to prepare three Chocolate Gourami fish for us, as they were on offer, ready for when we had finished looking around the garden centre. When we returned to the counter, the fish were already bagged up and we paid for three. However, once back at the car we checked the bag and discovered that only two small fish had been given to us.
I immediately returned to the store to resolve this issue, while my son waited in the car. I spoke to a blonde woman with a foreign accent who was extremely rude, abrupt, and unprofessional. I explained that we had paid for three larger fish but had only received two smaller ones. Rather than calmly assisting, she raised her voice in an aggressive manner and repeatedly asked what water the fish would be kept in. I explained that my son is a proficient fish keeper and had already discussed the tank with the previous staff member. Despite this, she continued to talk over me and stated that if the fish were to die, the store would not replace them. Her tone and manner were completely unacceptable, leaving me distressed. Eventually, I left the store with the correct fish.
Unfortunately, when we returned to the store on 30th September to purchase lava rock, the same member of staff acted in an even more humiliating manner. As soon as she saw us, she loudly told a colleague — in earshot of both myself and my son — that we had been “stupid” the previous week for not checking the fish before leaving the store, then coming back in, and that we had been “awkward” customers. When I asked her directly if she was referring to us, she laughed in my face and said yes.
This public humiliation was completely unnecessary and deeply upsetting. I already live with Parkinson’s disease, which can make me feel vulnerable and anxious in public situations. To be openly mocked by a member of your staff in front of others left both myself and my son embarrassed and distressed.

Bought a number of fish in their Radyr store on Saturday, looked in the tank yesterday (Monday) and the pleco i bought was dead. Not happy but not a problem as the other fish are thriving and I assumed that as it was within 3 days I'd get a replacement or refund. Was fobbed off by someone who sounded like he didn't even know what day it was, never mind anything else, and he muttered something about coming down in Saturday. I gave up and hung up. Nice place but the staff don't sound professional at all

We have been attending this shop for years and the staff. Amy, Max & Rich, are fantastic and we have built a wonderful relationship with Amy especially!
Always there for any advice and help needed!
We have very successful fishtanks thanks to these guys! Couldn’t ask for a better team to help us look after our growing passion/hobby!!
There is no comparison when to comes to their friendliness and expertise!!
Nathan & Donna

Lovely fish but the staff let the shop down. We went in to buy fish and they were too busy talking to want to help us. I felt like we were an inconvenience, someone reluctantly helped.

On asking what fish food is best, he pointed randomly to one, which we bought. Stupidly we trusted him as he's supposed to be the 'expert'. Our fish have not eaten this. On research, this type of cold water fish are definitely not meant to eat tropical fish food (I had made a comment about this before buying).

Well I'd recommend going for the variety of fish, don't expect any level of good customer service. Do your research before going, as they will not help you and do not seem to care about what happens to the fish once you have bought them.

All the tropical fish iv brought from maiden head aquatics ,inside cherry lane garden centre (Stourbridge) have lived along time,even years ,they are all healthy well looked after, no dead fish in any of the tanks ,the pricing can be on the more expensive side, but in reality they are great quality and thriving ,also a great choice of cold, tropical and marine fish, plus everything from gravel to tanks ,complete set ups , very good with knowledge especially steve who has been there years! Think he is part of the furniture 🤔 highly recommended for everything fish related

I cant suggest these guys enough , I've become quite the regular in the Aberdeen store, staff are always helpful and have gone above and beyond every time I've been there, with my tank project and my 8year olds. i bought my son his first pet ,he wanted a betta ,after a while..... unfortunately our filters died ,we had to cycle everything with our fish in the tank and one member of staff went above and beyond helped us with everything we needed and was really knowledgeable , saved a massive melt down. and all of my kids are learning loads about environments and fish keeping which is a boost. i love it... best place I've been to in Aberdeen and I've been to few. the selection of fish they have is insane a swell. don't think ill be shopping anywhere else.
even if you go in for a look you wont be disappointed

After 30 yrs of using various fish shops for pond and aquarium items… I needed somewhere local for an emergency… I used Maidenhead aquatics Dartford … used others main one being pollhill… but have to say Dartford have it to a tee in all aspects… also staff took the time to get me out the proverbial… as of now my first port of call 👍

What a lovely lady who served us in the Milton Keynes/Bletchley shop. She helped me greatly over my purchases and I would recommend shopping there for all your aquatic requirements.
Thank you so much for your kindness

I purchased some caudopunks and the staff at Taunton were very helpful and friendly, thanks guys. The fish are doing great.

Always have a good experience with my local maidenhead aquatics. Recently set up a planted freshwater tank and the team couldn't be more helpful. Always give great advice and the fish are always healthy.

Online store is not working.
Tried to order aquarium plant soil twice now..
Every time I complete the payment website just bounces back and appears like I havent order anything.
Payment is pending but no confirmation is sent by the store regarding the purchase. Then later payment just comes back to me.

A very well set up shop at maidenhead aquatics at summerhil Basildon essex.
Very disappointed with them due to the fact I bought £85 worth of fish within 24 hrs 1 gourami died phoned the shop up and said to bring a water sample with me for then to check and quess what the water was all over the place according to them and want replace the fish ,so I took the water sample to another shop and the only problem that they could find was the water was a bit soft but not enough to harm the fish, my argument is if the water is as bad as they say why haven't the other fish died that i brought and my other fish!!
I did point out that the member of staff used his thumb to flick the fish into the bag.
When you get in contact with them they just baffle you with science ,
The end result is that I won't be going there again.

Paid £384.00 for a Oase thermo biomaster set it all up swapped the cycled media etc from my old fluval filter filled and primed the Oase to find the heating element plug is snapped and unable to function. I asked Maidenhead politely if they can help me out here somehow as it’s a 2 hour round trip for me and I’ve spent allot of time setting it up and it’s now a running filter minus the heating. They said no I have to box it up and return it. For a fish store specifically they seem daft enough to think this is even feasible to do. I could happy cap the thermo section off and post it back for repair or replacement but no they need the complete unit in the box absolute joke I’ll just have to waste more money on a new thermo spare part online.
Thank Maidenhead