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A Fantastic Experience at Maidenhead Aquatics Thornbury!

I’ve wanted a fish tank for years, fueled by my passion for aquascaping and love for fish. When my wife finally gave me the green light, we headed to Maidenhead Aquatics in Thornbury—and it turned out to be the best decision ever!

From the moment we walked in, the experience was fantastic. I appreciated being able to explore the shop at my own pace without feeling pressured by staff, which let me really take in the variety of tanks and setups available. My wife and I narrowed our choices down to three tanks based on online recommendations, and that’s when we approached a staff member named John for advice.

John was incredibly knowledgeable—though he seemed a little shy at first, he quickly warmed up and expertly guided us through the pros and cons of each option. He answered every one of our many questions with patience and enthusiasm, helping us choose the Scaper 90L as the perfect tank for our needs.

What really impressed me was John’s dedication. The tank we wanted wasn’t in stock, but he went above and beyond by checking a delivery note, finding one that hadn’t been booked in yet, and ensuring it was sorted so we could take it home that day. On top of that, he helped us navigate the click-and-collect process to pick up the matching cabinet from the Cadbury branch the next day. Thanks to his help, I had the tank set up and cycling by Saturday night—exactly as I’d hoped!

Since then, I’ve been back to the store weekly while my tank is cycling. Each visit has been a joy, thanks to the friendly and knowledgeable team. John, Shannon, and the store manager (whose name escapes me) have all been incredibly helpful. Whether it’s testing my water, helping me choose hardscape and plants, or simply sharing advice, they’ve made me feel like Maidenhead Aquatics Thornbury is my store.

Now, I’m counting down the days until my tank is fully cycled so my wife, little boy, and I can pick out our fish and truly bring our aquarium to life.

Thank you, John and the team, for making this such an amazing experience! You’ve gained a loyal customer in me.

In my local Gosport branch a particular staff member, Matthew went out of his way to help me today and it made my day, I then said I wanted to leave a review regarding his help today and he humbly just said, I do from the heart not to get something in return, which made the whole experience even better, what an employee, a true diamond, don't get many of them these days.

Best aquarium reatalor in the UK.

Extremely kind & knowledgable members of staff.

Good health for fish.

Affordable prices.

Good customer service.

Clean & tidy shop floors.

Went to my local Maidenhead aquatics (I go every week and buy plants, fish etc)

I needed a new filter for my isolation tank and always noticed the price guarantee banner in store. asked the chap in the store if it included filters and he looked at me like a bit of crap on his shoe and sulkily said "depends on where its from and we add delivery charge" anyway showed him the filter £10 cheaper from a wel known online retailer.

He then said "nah that retailer ain't on my list" confused why the well known retailer wasn't on their list I mentioned that they are a massive aquatic company. he huffed and puffed them remarked that he actually found them.

He mentioned straight away that although the item was eligible for free delivery they have to add the delivery charge anyway to the price match.

He then argued that the item was out of stock although it showed clearly 2 in stock.

At this time a que was forming and the embarrassment was something I've never experienced. this chap was gearing up for a full blown argument about a £10 saving on price matching a filter, the sulky and bad attitude from this guy just made the entire price match ordeal embarrassing, argumentive and uncomfortable. they really didnt want to price match and tried everything to argue with me.

In the end after he had interrogated my phone with his dirty hands I just brought the fish and plants and told him to keep the filter. he then sarcastically said well its a different filter anyway which it wasn't

I ended up buying the same one from pets at home store after I left for £18 cheaper anyway as the had a offer on.

I'm glad this happened anyway as i am in the process of adding a marine setup to my hobby and had planned on using Maidenhead aquatic's to purchase a new set up etc, I will now go elsewhere.

its been a blast spending silly amounts of money with you Maidenhead, you've lost a consistent customer that spends and will be spending a decent amount of money in the future over your staff having a huge chip on their shoulder and not honouring your advertised price match promise and or making it embarrassing and difficult to engage with.

Steer clear from these amateurs!! Every time I’ve visited one of the shops always find dead fish or diseased ones, marine fish are cramped into tiny tanks ( no surprise they lose so many) staff have little to no real experience and have no interested in being there.
Save your money and avoid disappointment

I am writing this review on the Newham Court Shopping Centre Maidenhead Aquatics.
I came here to personally acknowledge the absolutely fantastic service I received from your colleague Freya in your store over the weekend.

I have never met such a passionate, knowledgeable customer sales advisor ever! Freya was so helpful and patient, she made my experience in your store 10/10. I really hope that she is personally recognised by the store manager for her superb customer service. She is truly a credit to your store.

I visited this shop today inside dobbis garden centre in Stockton and was very impressed with the customer service was spot on couldn't of been happier they were so friendly and very helpful

Woodbridge is my local shop and can’t fault them one bit.
They are all so knowledgeable, helpful and friendly.
Nothing is too much trouble and will go out of their way to help or advise you in anyway.
Keep up the good work woodbridge.

Update: as advised we contacted the relevant store and were told to return the snails as there had been an issue with that batch of Nerite Snails. They would refund us the cost. On returning them with the receipt, we were told we could only have a credit note as this was the policy for livestock returns. This means that if you return unhealthy or dead livestock which you shouldn’t have been sold in the first place, the company will still keep your money.

Came into get a new pump but was advised how to fix it instead. Great that they provide excellent customer service and they are not just after your money. Fantastic customer service from Kay and Jon.

Upon arrival, we greeted your staff and received zero response. One staff member was sat behind the counter on his phone whilst the other looked asleep with her head on the desk! My partner tried to speak with them a second time and was met with a blank stare and zero communication once again. Lots of dead fish in tanks and the staff do not seem at all bothered. Absolutely appalling service, won’t be visiting here again!

Recently I have sought advice for problems I was having with my pond. The advice given has been invaluable. Ben, the assistant in the Windlesham shop, has been excellent. How refreshing to get someone who is enthusiastic and helpful. He really knows his stuff and was only to pleased to give me lots of information. I will be very keen to purchase my new fish and pond products from this store.

Wasn't going to write anything but felt just to get off my chest here goes. I'm new to aquatics but as anything I choose to do in life, If I'm gonna do it il do it properly and become an absolute geek in the topic. I'm hooked already and really look forward to the precious 1 day I have off per week to do "fishy stuff" I've spent over 200 quid in your store at DOBBIES Nuneaton in the last 2 weeks but promise I won't be spending a penny more. After the 1st visit I thought maybe your staff are having an off day but 2nd visit today and no it wasn't they just cannot be bothered. 3 staff stood behind counter in a tiny store do not engage with people you have to go get them from the counter if you want something. Today one of the guys even raised his eyes in despair that I was asking him to come get some fish for me to buy. I manage a retail business obviously not the same area but if my staff made someone feel the way I did trying to SPEND MONEY in your store today, they would be on warning and retraining being done. The 3 in there do not care, aren't bothered about customers if they spend or not. I'd be interested to see if they are one of your better selling stores because I'd put my FISH on it they are down at the bottom half of your spreadsheet. Anyway I've never found it so hard to spend MONEY. And in this store inparticular will never again. You gotta do better than this guys. And if the guy wants to know who I am then I'm the guy asking silly questions about shrimp that seemed to have annoy him !!!

Ordered a wave maker as mine died and they advertised next day delivery.
I didn't get next day delivery. It turned up 2 days later.
It turns out they're just a drop shipper and their supplier actually fulfills the order on their behalf.
They offered a £30 refund to compensate the corals I lost. Which would not cover replacement, I emailed them picture of the corals and they dropped their offer to £10. I replied highlighting my disgust and they have not bothered to reply.

Don't order from them if you need an item urgently.

I first visited here (Worcester shop) 18 months ago straight after I had to sadly say goodbye to my 14 year old Rottie, Benny.
I bought a beautiful red tailed shark and quickly named him Benson. He's thriving!
Fast forward to today, me and my wife drove from Gloucester, to take a look at possible new tank mates. We weren't greeted at all on arrival, no biggie, just not good customer service or at all polite.
We continued to browse and came across a few very murky looking tanks. A little further on, there was a tank with about 20 fish of which 5 were on their sides on the bottom, struggling. I went and said to one of the staff that there were a few casualties in said tank. The response I got was unbelievable! " Yes, we know. We had 40 delivered yesterday and that's all that's left, they were poorly."
I was enraged! A life is life even if it is only a poor little fish. Why were they not removed, just left to be gorged on?
It really upset me and I will never return.
I sadly was too angry to take photos. I wish I had. Maidenhead Aquatics need to choose staff that care!

Visited the chesterfield branch , staff were very knowledgeable, helpful and friendly , keep up the good work guys

Purchased a piece of driftwood along with a new tank, got home opened the new tank and realised the piece was going to be too big. Took it back to the store to exchange and was informed that they wont take them back because we could have got it from anywhere! even though we had a receipt and the guy remembers us buying it! its a non returnable item.... but no sign up in the store to say this nor were we told it! Very disappointed loyal customer...... poor management decision!

U keep fish in small tanks refuse to sell me fish saying my tank to small

YOUR TANK TO SMALL

I have kept fish for many years. The Huntingdon store was very impressive. Clean tanks, healthy stock and friendly staff. Wheelchair accessible. Highly recommend

Well, not far from appalling.
First I was sold a pump either damaged or not suitable for purpose..
Emailed to ask advice and frankly they weren't serious about helping me..