Fit 3D Opiniões 

209
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... Ver mais

Classificada 1 em 5 estrelas

Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... Ver mais

Classificada 5 em 5 estrelas

We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista de equipamento fitness

Escrito pela empresa

Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

209 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(209)

5 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

FitMe Body Scanner = PIECE OF JUNK!!!

Absolute WORST company to deal with. Terrible customer service - often nasty! Their scanner is a piece of JUNK. I wouldn't buy anything from this scam company.

10 de setembro de 2024
Opinião espontânea
logótipo da Fit 3D

Resposta da Fit 3D

"FitMe" is another company. I'm sorry you had a bad experience with them, but I hope you can remove this review as it's not us.

Have a good day.

Classificada 5 em 5 estrelas

A+ Customer Service

Customer service was very responsive and quickly resolved and issue with the data of my recent scan not coming through.

16 de setembro de 2024
Opinião espontânea
logótipo da Fit 3D

Resposta da Fit 3D

I'm happy we could resolve your issue quickly. Thanks for your feedback.

Classificada 5 em 5 estrelas

The turnaround time was impressively…

The turnaround time was impressively quick, exceeding my expectations. The efficiency and speed of service were outstanding, ensuring email update was prompt without affecting my ability to access my result. Thank you!!

13 de setembro de 2024
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Resposta da Fit 3D

Glad we could help. Cheers

Classificada 5 em 5 estrelas

Moved coaches easily!

Needed to move Coaches and they addressed exactly what I needed quickly!

13 de setembro de 2024
Opinião espontânea
logótipo da Fit 3D

Resposta da Fit 3D

I'll pass this feedback onto the support team. Thanks for your feedback.

Classificada 1 em 5 estrelas

Horrible company

Horrible company!

We purchased our scanner over 3 years ago and as others have stated many times, we were later forced to pay $1200/year to keep our machine functional. Since then we've had multiple issues with the machine that took way too long and cost us more $ than we've seen back as a return on our investment.

Of course, we just get the run around from Patrick now, if we even get a hold of anyone. They got our money for now, but with all the unfair practices they have and how they treat their customers, we will be filing with the FTC and encourage everyone else to do the same. We're part of a decent sized corporation that has partnered with them, but I'm ecstatic to say we're moving away and leaving this one-sided partnership.

Fit3D is not long for this world, it's obvious. The worst company I and many others have ever dealt with.

**Also, with all the people I've spoken to who own Fit3Ds, not a single person would give them anywhere near a positive review. I'm CONFIDENT all the recent 5 ⭐ reviews are FAKE.**

10 de julho de 2024
Opinião espontânea
logótipo da Fit 3D

Resposta da Fit 3D

Hi Marcus,

I'm sorry you are having trouble with your scanner. Based on your comment here, I don't recall your exact case, but if you want to email me at service@fit3d.com I'm happy to look up your support ticket.

I did a quick search, and the last support ticket I have from a Marcus is from Dec 2023, could this be from you? However, if you do have a ticket, DM me your email address & I can escalate that with the team first thing Monday morning.

If this was about our subscriptions launched 9 months ago, we can speak about that as well.

Whatever your situation, I'll see what I can to do get your machine back up & running. Thank you for being a Fit3d client.

In health,
Patrick

Classificada 5 em 5 estrelas

Been using Fit3D at my gym in…

Been using Fit3D at my gym in combination with personal training since 2021. It’s a fantastic machine/tool to visualize your progress and overall body composition. I just restarted my weight loss journey and had to merge an old account so I can compare the measurements. Marlon Borja From support resolved my ticket within 30min. When the product AND customer service are on top you know you’re in good hands! Highly recommend!

29 de agosto de 2024
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Resposta da Fit 3D

Thanks Christine for the kind words. I'll pass that feedback on to Marlon.

We're glad we can play a small part in your personal journey & the client ones over the last 3 years.

-Patrick

Classificada 5 em 5 estrelas

Quick Response with my Issue

I put a ticket in as I needed help with the tablet on my scanner. I was contacted promptly by Marlon, and he gave me steps to take to get my issue resolved. I appreciated the quick replies and his help.

22 de agosto de 2024
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Resposta da Fit 3D

Wonderful. We appreciate the feedback.

Classificada 5 em 5 estrelas

wanted to take a moment to share my positive experience with your service.

The scan was thorough and professionally conducted, and I felt well taken care of throughout the entire process. Additionally, your support team was exceptional. They were responsive, knowledgeable, and made sure all my questions were answered promptly and clearly. Thank you for providing such an excellent service. I highly recommend you to anyone in need of similar services. Best regards,

23 de julho de 2024
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Resposta da Fit 3D

Thank you for the recommendation!

Classificada 5 em 5 estrelas

They were incredibly prompt with…

They were incredibly prompt with responses and were will to work with me to resolve the issue!

17 de julho de 2024
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logótipo da Fit 3D

Resposta da Fit 3D

Danielle, Thank you for being a customer & the kind words for support. I'll be sure to pass this note on them that the new process for faster support is working. -P

Classificada 5 em 5 estrelas

Prompt service

Prompt service. The corrected the issue I had within 24 hours!

8 de julho de 2024
Opinião espontânea
logótipo da Fit 3D

Resposta da Fit 3D

Thanks for the feedback. We try & resolve issues the same day when possible. I'm glad to hear we are being responsive & were able to get you back on track. Cheers - P

Classificada 5 em 5 estrelas

The support has been great

The support has been great whenever we have had any tech issues with the scanner

24 de junho de 2024
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logótipo da Fit 3D

Resposta da Fit 3D

Thank you for the endorsement Johnny. Thank you for being a customer. We appreciate it - P

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