Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... Ver mais
A empresa respondeu
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... Ver mais
Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... Ver mais
We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... Ver mais
A empresa respondeu
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025
94063, Sacramento , Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was pleasantly surprised how quickly they responded and fixed my issue. Excellent customer service. Thank you 😊
Very responsive and immediately offered a solution!
Absolute WORST company to deal with. Terrible customer service - often nasty! Their scanner is a piece of JUNK. I wouldn't buy anything from this scam company.

Resposta da Fit 3D
Customer service was very responsive and quickly resolved and issue with the data of my recent scan not coming through.

Resposta da Fit 3D
The turnaround time was impressively quick, exceeding my expectations. The efficiency and speed of service were outstanding, ensuring email update was prompt without affecting my ability to access my result. Thank you!!

Resposta da Fit 3D
Needed to move Coaches and they addressed exactly what I needed quickly!

Resposta da Fit 3D
Horrible company!
We purchased our scanner over 3 years ago and as others have stated many times, we were later forced to pay $1200/year to keep our machine functional. Since then we've had multiple issues with the machine that took way too long and cost us more $ than we've seen back as a return on our investment.
Of course, we just get the run around from Patrick now, if we even get a hold of anyone. They got our money for now, but with all the unfair practices they have and how they treat their customers, we will be filing with the FTC and encourage everyone else to do the same. We're part of a decent sized corporation that has partnered with them, but I'm ecstatic to say we're moving away and leaving this one-sided partnership.
Fit3D is not long for this world, it's obvious. The worst company I and many others have ever dealt with.
**Also, with all the people I've spoken to who own Fit3Ds, not a single person would give them anywhere near a positive review. I'm CONFIDENT all the recent 5 ⭐ reviews are FAKE.**

Resposta da Fit 3D
Been using Fit3D at my gym in combination with personal training since 2021. It’s a fantastic machine/tool to visualize your progress and overall body composition. I just restarted my weight loss journey and had to merge an old account so I can compare the measurements. Marlon Borja From support resolved my ticket within 30min. When the product AND customer service are on top you know you’re in good hands! Highly recommend!

Resposta da Fit 3D
I put a ticket in as I needed help with the tablet on my scanner. I was contacted promptly by Marlon, and he gave me steps to take to get my issue resolved. I appreciated the quick replies and his help.

Resposta da Fit 3D
The timeliness of the help I received online.. Great customer service

Resposta da Fit 3D
The scan was thorough and professionally conducted, and I felt well taken care of throughout the entire process. Additionally, your support team was exceptional. They were responsive, knowledgeable, and made sure all my questions were answered promptly and clearly. Thank you for providing such an excellent service. I highly recommend you to anyone in need of similar services. Best regards,

Resposta da Fit 3D
Was listened to even though it took longer than expected
My questions were answered quickly with great, helpful feedback.

Resposta da Fit 3D
They were incredibly prompt with responses and were will to work with me to resolve the issue!

Resposta da Fit 3D
Very quick response! Fixed my problem in minutes. Thank you!
Prompt service. The corrected the issue I had within 24 hours!

Resposta da Fit 3D
Super quick response time with a clear message to assist me.

Resposta da Fit 3D
They were quick and informative with their response. Thankfully it was the info I needed to fix our issue.
The support has been great whenever we have had any tech issues with the scanner

Resposta da Fit 3D
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