Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... Ver mais
Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... Ver mais
We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025
Informações de contacto
94063, Sacramento , Estados Unidos da América
- service@fit3d.com
- www.fit3d.com
3,5
Aceitável
209 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great support
The support team was super on it and helped me to solve an issue extremely quickly.
Great service
15 de janeiro de 2025
Opinião espontânea
Resposta da Fit 3D
Adam - Thank you for your kind words! We're thrilled to hear our support team could assist you quickly. We appreciate you taking the time to share your experience. -Patrick
Can't find capacity to Switch Gyms and their Coaches
My Fit 3d was originally set up with Gym #1. I moved to Gym #2 and there was no way for me to change my associated gym. Gym #2 has Fit3d technology and I was able to log into the machine and update my scan, but cannot share with the Coaches from Gym #2. We cannot figure out how to move the account and I don't want to sign in with another login or lose the history
16 de janeiro de 2025
Opinião espontânea
Resposta da Fit 3D
Hi Denise,
This actually seems like a pretty simple fix for us to do in support. We just need to update your "home facility".
Email us at service@fit3d.com & we should be able to fix in a few minutes.
-Patrick
-Patrick
Quick and efficient support
The support team responded to my inquiry quickly and promptly, providing a smooth and efficient experience. Thank you!
14 de janeiro de 2025
Opinião espontânea
Resposta da Fit 3D
Thanks KX! I'll pass this onto Norma & the team. -Patrick
They sold us an $8,000 machine that is…
They sold us an $8,000 machine that is not accurate, demoralizes clients due to the inaccuracy and promised there were no other fees ever.
Now they are charging us $1,100 a year to use the machine we already purchased. What they did is as dishonest as it gets. Do business at your own risk
The response from Fit3D is an excellent example of a dishonest company. "optional". If we do not purchase this 'option' we are no longer able to use the machine. Can you really trust a company that spins things that dishonestly?
11 de junho de 2024
Opinião espontânea
Resposta da Fit 3D
Hi Stevie,
Thanks for your comment! I took a look at our records, but I couldn’t find any mention of facilities or owners with the last name Rheeno. If you have an open support ticket, I’d be happy to dig deeper into your situation—just let me know.
Regarding our service fees, it’s true that Fit3D has had a $100/month subscription fee since March 2023, similar to what many of our competitors offer. However, I wanted to clarify that our subscription is opt-in, meaning clients actively sign up for it—Fit3D doesn’t enroll anyone automatically. Could your comment be related to a recent renewal?
We truly value your time as a long-time customer and hope our service has provided meaningful insights for documenting your clients' successes. While we’re no longer able to offer free subscriptions, we hope you’ll continue finding value in what Fit3D brings to your business.
Feel free to reach out if there’s anything I can assist with!
Best,
Patrick
I needed to change my email
I needed to change my email and had a very fast response within 2 hours. Great service.
1 de janeiro de 2025
Opinião espontânea
Resposta da Fit 3D
Hi Aidan,
Glad we could help. Easy tickets like this we usually knock out the same day, and I am glad to hear that we are consistent with those types of requests.
Have a great New Year.
quick response to my email on New Years…
quick response to my email on New Years eve
31 de dezembro de 2024
Opinião espontânea
Resposta da Fit 3D
Happy we could help. Have a great Q1. -P
Response time appreciated!
The response time to emails is unmatched. Considering we live in different time zones! If I have a question or a problem it's resolved the same day, often within the hour. This is very reassuring.
20 de dezembro de 2024
Opinião espontânea
Resposta da Fit 3D
Thank you!
Resposta da Fit 3D
Hi Michael,
I’m sorry to hear about the trouble you’ve been experiencing.
Could you let me know if you’re writing in as a unit owner or as someone who completed a scan? If you have an existing support ticket, I’d be happy to take a closer look into it for you.
With our system’s architecture, even with a newly set-up unit, you should generally see a percentage of successful scans rather than it working just once. There may be environmental or usage factors at play, and we’d be glad to investigate and ensure everything is operating as it should.
If you can provide me with some details to help locate your account or ticket, I’ll work on resolving this for you and getting your system back up and running.
There is also a chance that since the staff had off on Christmas, we perhaps did not get to your ticket in time. LMK.
Looking forward to helping!
Best regards,
Patrick
The 3D Body Breakthrough
The information given was clear and easy to follow. From the tutorial video to the communication with Marlon Borja, I never had any clarifying questions.
22 de dezembro de 2024
Opinião espontânea
Resposta da Fit 3D
I'll pass this onto our head of support. Thank you for the kind words on his performance.
horrible
horrible - doesn't work and they keep charging huge fees to your card even when you cancel!
15 de dezembro de 2024
Opinião espontânea
Resposta da Fit 3D
Dear Lori,
While I’m not personally familiar with the details of your specific case, I want to clarify that all clients have the ability to manage or cancel their subscriptions at any time by visiting fit3d.com/billing.
If you haven’t yet reached out to our support team, I encourage you to do so at service@fit3d.com. We typically respond within a few business hours during the week, and we’re happy to look into this further for you.
Sincerely,
Patrick Donnelly
L'Appareil est rendu inutile à cause…
L'Appareil est rendu inutile à cause des frais ajoutés suite à une confirmation écrite mentionnant pas qu'il n'y aurait jamais de frais ajoutés. 10 000$ à l'achat... décevant et abusif d' y ajouter des frais mensuel.
Nous ne sommes pas les seuls!
13 de dezembro de 2024
Opinião espontânea
Resposta da Fit 3D
Bonjour,
Merci d’avoir partagé votre avis. Nous comprenons que l’introduction des frais d’abonnement en 2023 a pu être décevante, et nous en sommes sincèrement désolés. Cette décision n’a pas été prise à la légère et visait à garantir la valeur à long terme et l’amélioration continue de nos services. Cependant, cela s’est produit il y a plus d’un an.
Nous n’avons pas de "Donald Boivin" dans notre système. Si vous souhaitez nous contacter, veuillez envoyer un ticket d’assistance à service@fit3d.com et nous serons ravis de vous aider.
Nous aimerions beaucoup vous compter à nouveau parmi nos clients et restons à votre disposition pour toute question ou assistance supplémentaire.
Merci encore pour vos commentaires.
Cordialement,Patrick
Hello,
Thank you for sharing your feedback. We understand that the introduction of subscription fees in 2023 may have been disappointing, and we sincerely apologize. This decision was not taken lightly and aimed to ensure long-term value and continuous improvement of our services. However, this was also over a year ago.
We do not have any "Donald Boivin" in our system. If you would like to reach out to us, please submit a support ticket at service@fit3d.com, and we’d be happy to assist you.
We would love to have you as a customer again and remain available to assist you with any questions or support you may need.
Thank you again for your feedback.
Best regards,Patrick
Excellent customer service
Excellent customer service ! The Company responded quickly and positively to my request.
26 de novembro de 2024
Opinião espontânea
Resposta da Fit 3D
Thanks for taking a break to leave us a review on your Thanksgiving break. We appreciate you using Fit3D.
Resposta da Fit 3D
Thanks Mat!
Great customer support
Support response we quick and solved my issue on the first try.
15 de novembro de 2024
Opinião espontânea
Resposta da Fit 3D
1st try! That's awesome. I'm glad we could help. I'm proud of the team here.
Great team
Super quick getting back to me with my questions - very knowledgeable and helpful
14 de novembro de 2024
Opinião espontânea
Resposta da Fit 3D
Perfect. Thanks for the note. -P
Professional and rapid customer service
I'm in New Zealand and I've always had wonderfully rapid and professional responses to my account queries.
26 de outubro de 2024
Opinião espontânea
Resposta da Fit 3D
Thanks Diane! I'm glad we were able to provide you support remotely in a fast manner.
Fast and effective updates everytime!
29 de outubro de 2024
Opinião espontânea
Resposta da Fit 3D
Thank you Dr. Easton.
quick and decisive support
I had a quick and decisive answer to my problem. the remote check is very useful and allows you to speed up times.
22 de outubro de 2024
Opinião espontânea
Resposta da Fit 3D
Grazie mille! Sinceramente
Representative was very helpful getting…
Representative was very helpful getting my email address updated. Community Center just got the scanner so it’s my first time being scanned. Didn’t come out perfect but planning on doing it again soon as I’ve lost 102 pounds since November 2022 due to health issues.
21 de outubro de 2024
Opinião espontânea
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