Good Floors Opiniões 

137
•
TrustScore: 4 em 5

3,9

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Classificada 5 em 5 estrelas

Gino Hemady is fabulous. He went above and beyond to work with me on my commercial floor order. So grateful for all of his help. I would recommend Floor City to anyone!

Classificada 5 em 5 estrelas

Doing a small floor job in my home myself, I didn't purchase quite enough vinyl click tile. Instead of going back to the retailer to order an additional box I ordered from Floor city. To my surprise,... Ver mais

Classificada 5 em 5 estrelas

They were fast, reasonably priced, courteous and accommodating. We needed a specific floor sealer & wax that a client requested and needed to do the job ASAP. They worked with me on a local pick-up,... Ver mais

Classificada 4 em 5 estrelas

Confusing purchasing process with a lot of hoops to jump through. We traveled 2 hours to the distributor location only to find that our order wasn't in existence. The reference number we were given... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Casa e jardim

Informação fornecida por diversas fontes externas

We sell good flooring.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

137 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(137)

3 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Even though they did not have the …

Even though they did not have the samples I needed available they made a special request to Armstrong Flooring and I received a surprise box of samples in the mail! Thank you so much! If we decide to go ahead with new flooring Floor City will be the first place we go to!

28 de junho de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Washington to PA in a,Day

The fact that I could order from the west coast and pick it up here the next day is amazing! I needed material to patch a 20-year-old commercial job and they had the stuff! The local pick up was easy and close. Everybody was nice and helpful at both ends.

28 de junho de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

They were great

They were great! Had exactly what I was looking for. Was able to pick it up, locally! Woo HOO! Had the tile I ordered back at the shop the same day! I'm sure, not everyone will be that lucky! But, I'll take it whenever I can. Thank you!
David R.

27 de junho de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Good experience

I could not find the product anywhere else and floor city had it in stock. The freight charge for 5 packages of vinyl base was 199.00 Which I thought was quite high but Andrew credited me back 75.00 which was great. Thank you

27 de junho de 2017
Opinião espontânea
logótipo da Good Floors

Resposta da Good Floors

Our website auto calculates shipping based on weight. I'm sorry you feel the shipping rates were too high. We price our materials so low that our shipping rates are reflected at cost. If you get $65 shipping on freight for the same size of order it's either because your paying more for material and the shipping is reduced or the supplier buys in bulk. We do our best to offer competitive pricing and pickup options on both materials and shipping. Next time call us and we can likely offer a significant discount. We are willing to credit you on shipping $75 if you are able to reconsider your review to be at least a 4 star on the fact that we had stock and shipped in a timely manner. We strive for 5 stars but if you don't want to pay the higher shipping costs then please call for special rates. We match pricing as well with almost all competitors. Email me directly andrew@floorcity.com for a credit. I'm the founder and CEO and never want a customer to have a poor experience and when you do I think we should pay for our mistakes.

Classificada 5 em 5 estrelas

5/5 Stars for Floor City

Floor City was able to find the exact product we needed in no time at all AND made sure we got it in the time frame we needed it in. The reps were all knowledgeable and prompt in their responses as well as kind. Their checkout and payment experience was very easy and customer friendly, we would definitely use them again in a heartbeat for our next project on our home.

22 de junho de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

damaged tile, getting ignored, bad customer service

Tile arrived on a Thursday, 2 of 9 boxes were damaged - box was pierced with fork lift and tiles inside damaged. Seems like an easy return, right? Called Friday early AM (8:00) , they said to take a picture and send it. We did this and did not hear back. I called Monday, and was told it was on Matt's desk, and he would get back to me. Called back later in afternoon saying wait 48 hours to hear from distributor. How long does it take to refund a person for damaged goods? Called back Tuesday and put on a long hold to try to get me to give up. No one is processing my request for the return, and they only have a 7 day window. The damage is not my fault and no one there cares. Be careful ordering from this company!

20 de junho de 2017
Opinião espontânea
logótipo da Good Floors

Resposta da Good Floors

We will be contacting you asap to resolve the situation. I apologize for the inconvenience, I know we can do better and will find a swift resolution.

Classificada 5 em 5 estrelas

Your sales rep Will was most helpful

Your sales rep Will was most helpful. Best customer service I've had in a long time. He was patient, helpful and went the extra mile and that is why I will continue shopping at floor city. Thanks will.

15 de junho de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Professional and efficient

Once I called and spoke to someone there, it was a great experience. Picking the product up was efficient, professional and very well-coordinated. Item was exactly what I needed. No surprises.

14 de junho de 2017
Opinião espontânea

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