flynas Opiniões 187

⭐☆☆☆☆

Very disappointing experience with Flynas. Great difficulty trying to use the travel credit provided. Customer service responses were pathetic, and the overall process was frustrating and stressful. Unfortunately, this experience did not meet expectations and made travel unnecessarily difficult.

I had a very poor experience with Flynas on flight XY641 (Jeddah to Brussels).

The flight was diverted to Paris (CDG) and passengers were kept inside the aircraft for hours without clear information. After finally being taken to the terminal, there was no proper communication or solution provided to reach Brussels.

Passengers were told there would be a new flight the next morning (5:00), but this never happened. Instead, departure times kept changing throughout the day (5:00, 7:00, 8:30, 10:00, etc.) with no real updates or transparency.

There was no actual confirmed replacement flight. Only after significant pressure from passengers, a bus was finally arranged around 16:00 to Brussels.

The total delay exceeded 24 hours. The situation caused stress, exhaustion, and confusion, especially for older passengers.

Flynas later claimed that passengers were “properly taken care of” and had a “next scheduled flight,” which is simply not true.

There was also no clear proof provided for the claimed weather disruption.

Overall:

Very poor communication
Misleading information
No proper handling of passengers
No accountability afterward

I would not recommend flying with Flynas based on this experience.

I am writing to express my significant dissatisfaction with flynas. I encountered numerous issues with their non-intuitive website and found their customer service team unreachable via both phone and email."

Scrape airline, should be scarabed, very shameful for county or people still running this airline and scam people

Absolutely unacceptable 😡 My flight was suddenly canceled without any prior notice. I was already at the airport and completely left on my own. No assistance, no explanation, nothing. This is not how you treat your customers… Extremely poor service.

I am writing this to express my deep frustration with Flynas. My flight XY 202 from Dubai to Riyadh (scheduled for May 6th, 2026) was cancelled by the airline more than 20 days in advance. The reason provided was "regional situations," which is completely invalid and vague as the situation has already stabilized.

What makes it worse is the total lack of support. As a passenger, I am now stranded in Dubai with my companion. Flynas cancelled our trip without offering any immediate alternative flight or a quick solution. They expect us to wait for weeks for a refund while we are stuck abroad, facing skyrocketing prices for new bookings with other airlines.

This is a clear breach of passenger rights and a lack of professional responsibility. I have a confirmed booking (PNR: T8VQ7S), and instead of helping us get home, they have left us to deal with the financial and logistical mess they created.

I do NOT recommend flying with Flynas if you value your time, money, and peace of mind. I will be filing a formal complaint with the General Authority of Civil Aviation (GACA) to take legal action.

This airline forgot my checked luggage during a layover, and no one is responding to my emails, even though it's been over a month. The service is catastrophic and dishonest.

Compagnie à l’heure et hôtesse respectueuse! Mais en période de hajj et omra les valise et l’eau de zamzam n’arrive pas parfois car l’avion est petite et trop de bagage malheureusement la personne responsable de répondre au appelé téléphonique depuis Bruxelles répond très très peu , un libanais qui vie au Liban , d’image pour se travail mal fait !

Zügiger, geordneter, pünktlicher und freundlicher Service. Wir hatten auf unseren Flügen Berlin-Jeddah und zurück absolut nichts zu beanstanden. Es gab sogar eine leckeres Mahlzeit und Getränke.

One of the worst airlines I would never recommend this one

The worst experience I have ever had with airline staff. VERY Rude and arrogant ladies at the boarding stage. No communication or apology that passengers were made to walk to 3 different gates without notice or explanation and then made to queue each time and then only to go back to the first gate again to board. Captain turned up late and no apology and acknowledgment that elderly passengers were made to hang around for 2 hours and kids crying in all directions.

Will never use this ***** airline again!!!

Very horrible experience.
My luggage were delayed from Jeddah to Amman airport while I had a connecting flight to USA.
They refused to send my luggage to my address in the USA they even refused to reply to my emails and when I called them they told me to deal with Amman airport.
Now I’m in America but my luggage are still in Amman and I don’t know how will I be able to get them.
Never fly Flynas again!

Subject: Formal Complaint and Claim for Compensation – Booking Ref: JICQ9R (Flight XY 324)

I am submitting this formal complaint regarding a severe service failure and breach of passenger rights during our journey on March 21–22, 2026.

Due to repeated delays of flight XY 324 (Baku – Riyadh), our group of 6 passengers, including a 3-year-old child, experienced significant physical, emotional, and financial harm.

Detailed Description of Failures

1. Inadequate and Ineffective Communication
On March 19, we received a call from +966 11 434 9000; however, the automated message was exclusively in Arabic, rendering it incomprehensible for non-Arabic-speaking passengers.
Additionally, the notification email was delivered to the Spam folder, indicating a failure in your system to ensure delivery of critical operational updates.

2. Excessive Delay and Missed Connection
Our scheduled arrival in Madinah was March 21 at 19:30. Instead, we arrived on March 22 at 10:22, resulting in a delay exceeding 14 hours and causing a missed connection.

3. Complete Failure of Duty of Care (Riyadh Airport)
From approximately 21:00 (March 21) until 08:00 (March 22), we were left without assistance. During this period, Flynas failed to provide:

- Food or drinking water
- Hotel accommodation
- Ground transportation
- Any form of passenger support or guidance

This constitutes a clear violation of Duty of Care obligations under international aviation standards.

4. Health Impact on Minor
As a direct consequence of these conditions (cold environment, lack of rest, no food/water), a 3-year-old child in our group developed a high fever, requiring medical attention.
This is a serious and unacceptable outcome directly linked to the airline’s negligence.

5. Financial Losses
Due to the delay, we lost a prepaid hotel night in Madinah (882 AZN per room) and incurred additional expenses for water, food, and medication.

Legal Basis of Claim

Our claim is based on:

- Montreal Convention (1999) – Liability for delay and damages
- GACA Passenger Protection Regulations – Mandatory care and compensation

Our Demands

We formally request:

1. Full compensation for delay and disrupted travel for all 6 passengers
2. Full reimbursement of the lost hotel night and all additional expenses
3. Compensation for physical and emotional distress, particularly concerning the affected minor

We expect a formal written response within 7 business days.
If no satisfactory resolution is provided, we will escalate this matter to GACA, relevant international aviation authorities, and pursue legal recovery through claim agencies.
Sincerely,
Dashqin Vahabli (on behalf of 6 passengers)
Booking Reference: JICQ9R
Date: March 25, 2026

Totally rubbish kind of airline no customer care no pick up the call never ever book flight from them

Dreadful company. Do not use. It is impossible to contact them. They never answer the phone. They do not reply to emails. The Whatsapp is a bot. Will never use again!

My review is going to be a VERY NEGATIVE REVIEW though I am an understanding and considerate person aware of the issues around. If I could give less points, I would have.
Flynas's MAIN concern is the manipulation of the customers to gain the maximum profit of moderate income passengers. They skillfully ignored my messages, emails, phone calls , WhatsApp messaging to get a profit of 1848 Riyals, and I still have not received the rest of 160 Riyals. I could not by any means to connect to the CS NO MATTER HOW HARD I TRIED FOR 4 DAYS to modify my ticket in order not to lose my hard-earned expensive ticket money (which they call Light Flex.). They are selling their tickets all over Saudi Arabia, and have offices only in Riyadh and Jeddah, and the management cares less about what happens with its customers, as their CS is NON RESPONSIVE especially for English speakers. It was an extremely stressful and anxious experience for me and I advise everybody to STAY AWAY from this airlines which calls itself "the leading low cost airline" in the Middle east having 0 CUSTOMER SERVICE for customers who live outside of Riyadh and Jeddah. Also, they expropriated the luggage from me on the previous flight. First their Airport Control claimed I should pay 200 Riyals, and when I approached the check-in desk the amount went up to 750 Riyals. After that they claimed they provide my 14 kg full bag of goodies on return, but when I messaged, called and then visited the local airport police department locker where they keep the luggage, they did not have ANY bag, and I lost all my stuff and my expensive textbooks and jewelry boxes, good clothes, etc . The representative who ignored my messages and calls and requests of help is Ahmed Nazari who works for Saudia and who was overlooking Flynas at that moment. Also, the Flynas airport general manager gave false promises being polite but not providing ANY assistance in any matter. It is really a manipulative, promiscuous and profit oriented private company which is targeted for income ONLY. STAY AWAY PLEASE "Saudia" is much better.

Arabic & English review
"تجربة سيئة جداً ومهينة مع طيران ناس (flynas). فقدت أمتعتي في رحلة العودة (محضر ATZ XY 12739) بتاريخ 17 فبراير. الشنطة تحتوي على كامل ملابسي، أوراق دراستي وسفري الهامة، وهدايا رمضان وأطفال العائلة.
أنا الآن في بلد الإقامة بلا ملابس وبلا ميزانية مالية لشراء بدائل، والشركة ترفض صرف 'التعويض العاجل' المنصوص عليه في المادة 15 من لائحة حماية حقوق المسافرين الجديدة، رغم علمهم بظروفي الصعبة. هذا الإهمال لم يفسد ممتلكاتي فحسب، بل أفسد فرحة العودة والمناسبة الدينية وتسبب لي بضرر معنوي ونفسي جسيم.
رقم الشكوى: CAS-2602190396. لن أتنازل عن الحد الأقصى للتعويض (1288 وحدة حقوق سحب خاصة) نظير هذا الاستهتار بخصوصيتي وكرامتي."
Gross Negligence and Violation of Passenger Rights - Delayed Baggage & Urgent Compensation Refusal
Review:
"Extremely disappointed with flynas. My baggage (PIR: ATZ XY 12739) was lost/delayed since Feb 17. The bag contains all my personal clothing, essential travel and study documents, and gifts for my family and children for the holy month of Ramadan.
Despite informing the airline that I have no budget left and no clothing, they are refusing to provide the 'Urgent Compensation' mandated by Article 15 of the GACA (Saudi Civil Aviation) regulations. This is a clear breach of passenger rights.
The mental and emotional distress of losing my documents and the joy of returning home is immeasurable. I am demanding the maximum compensation (1288 SDR) for the material and psychological damages caused by this negligence.
Complaint Ref: CAS-2602190396"

Flynas denied me from boarding the aircraft essentially cancelling my flight. Then claimed that because my flight is non-refundable, they will not be able to refund my airfare although they are the ones who cancelled it!!!
Pretty miserable experience, just avoid this airline completely.

Unauthorized Cancellation & No Proper Resolution (PNR ZRQEHY)

I rarely write negative reviews, but this experience has been extremely frustrating.

Booking reference: ZRQEHY

I had a JED–DXB flight booked for 579 SAR. Due to a separate segment cancellation on the same booking, I requested a refund only for the cancelled portion.

Instead, flynas refunded the entire booking and cancelled my JED–DXB ticket without my request or consent.

I never authorized cancellation of that flight.

Since then:

The same flight has increased in price to 709.99 SAR

I have contacted customer service five times

My issue continues to receive generic or irrelevant responses

The core problem (unauthorized cancellation of JED–DXB) remains unresolved

Each delay has caused the fare to increase further.

I am not asking for special treatment — only for correction of an error that was not caused by me:

Either reinstate the original ticket

Or allow repurchase at the original fare

Or reimburse the fare difference

So far, there has been no proper resolution.

I will now be filing a formal complaint with the General Authority of Civil Aviation (GACA) in Saudi Arabia, as well as documenting this case publicly.

I hope flynas chooses to correct this before further escalation becomes necessary.

نادراً ما أكتب تقييماً سلبياً، لكن تجربتي مع طيران ناس كانت محبطة للغاية.

رقم الحجز: ZRQEHY

كان لدي حجز لرحلة جدة – دبي بسعر 579 ريال سعودي. بسبب إلغاء جزء آخر من نفس الحجز، طلبت استرداد قيمة الجزء الملغى فقط.

ولكن بدلاً من ذلك، قامت طيران ناس باسترداد كامل الحجز وإلغاء رحلة جدة – دبي دون طلبي أو موافقتي.

لم أوافق على إلغاء هذه الرحلة.

ومنذ ذلك الحين:

ارتفع سعر نفس الرحلة إلى 709.99 ريال سعودي

تواصلت مع خدمة العملاء خمس مرات

أتلقى ردوداً عامة أو غير مرتبطة بالمشكلة

لم يتم حل المشكلة الأساسية حتى الآن

كل تأخير يؤدي إلى زيادة سعر التذكرة.

أنا لا أطلب معاملة خاصة، بل فقط تصحيح خطأ لم أكن مسؤولاً عنه:

إما إعادة تفعيل التذكرة الأصلية

أو السماح بإعادة الحجز بالسعر الأصلي

أو تعويض فرق السعر بالكامل

حتى الآن، لم يتم تقديم حل فعلي.

سأتقدم بشكوى رسمية لدى الهيئة العامة للطيران المدني (GACA)، كما سأقوم بتوثيق هذه القضية بشكل علني.

آمل أن تقوم طيران ناس بحل المشكلة قبل تصعيدها بشكل رسمي.

شركة سيئة جدا جدا جدا جدا ساعتين وانا اطلب منهم كرسي متحرك وهم يرفضون لا انصح احد ابدا بلحجز او اختيار هذه الشركة
The treatment was terrible. They had absolutely no empathy. I'm a sick woman who couldn't board the plane or walk, and for two hours I kept asking them for a wheelchair, but they refused. It was the worst experience I've ever had. I wouldn't recommend this airline to anyone.