Frank and Beans Opiniões 

75
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely love my Frank and Beans G-strings! The colours are fantastic, the fit is perfect, they are top quality and they're incredibly comfortable to wear all day. Best of all, they don't show unde... Ver mais

Classificada 5 em 5 estrelas

I have been using Frank and Beans for a while now. I have just ordered another batch of G-strings' which are REALLY comfortable. I used to wear Bonds with the T back, but they are becoming very expens... Ver mais

Classificada 3 em 5 estrelas

I purchased the Frank and Beans Women's Pocket-Pro Boxer Briefs with Side Pockets (black) in size small. I feel like there is too much fabric in the groin, like as if they are actually men’s undies de... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The underwear are really comfortable, seem to be made of high quality materials and at a great price. I will be back!

Informações sobre a empresa

  1. Loja de roupa interior
  2. Loja de roupa
  3. Grossista de vestuário
  4. Loja de lingerie
  5. Loja de moda masculina
  6. Loja de moda feminina

Escrito pela empresa

We create, design and know Underwear well. It's what we do! My name is Scott Hollywood and I'm the CEO and sole founder of Frank and Beans® Underwear. We manufacture fine cotton underwear for Men and Women plus Children, offering a great range of cotton essentials daily and many other fabrics. We want everyone to own our comfortable underwear. Our vision is to make online shopping for Underwear enjoyable, fast and easy. Frank and Beans® have some of the most Comfortable Men's, Women's and Kid's Underwear available online. We launched our brand online in 2009, bringing together an exceptional selection of Quality, Comfortable and Great Value Underwear for all the family. We have a strong team determined to operate our Undie business efficiently as possible. We will always supply a range of products to our customers that give Comfort, Quality and Enjoyment. Frank and Beans® sell Underwear, that's for sure. Though because we're vertically integrated, direct to consumer and handle everything from design to marketing to shipping, we bring our customers much more than just Undies. Frank and Beans is a lifestyle brand devoted to self-expression and basics that are anything but simple. A great pair of Undies can brighten your day, and an excellent Underwear company keeps it going. We wear our brand as a badge of honour, and we're not afraid to share it. Frank and Beans support local jobs, all profits stay in Australia. Our Underwear Collection Includes: Boxer Shorts, Briefs, Satin & G Strings Full Briefs, Seamless, Bamboo, Cotton & Bikini Briefs Sizes: Small to 5XL Delivered Australia-wide and Worldwide For Men, Women, and Kids


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

75 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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4,3

Todas as opiniões

(75)

49 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Decent mens Underwear

Very reasonably priced cotton underwear. Men’s sizing is good and fit well, women’s is a pretty poor fit (coming from a guy) with 2 near identical products that have completely different size guides (what I bought her didn’t fit, probably on me). Got 3 types of boxer shorts/ briefs. Feel good. Definitely worth sizing up with some of them which it does say on the website, the button can pop quite easily on the ones with the square button. (should have upsized)
Overall happy. Came fast with no worries and tracking.
Would recommend. Just definitely check size guid for each individual product you want.

15 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bamboo G-strings…

I ordered 9 x pairs of bamboo G-strings and they got to me relatively quickly. They are sooo comfortable and they seem to be well made. Repeated wearing and washing will tell the tale tho.
This is the second time I've purchased underwear from Frank & Beans and I'm pretty happy so far. Great work people 👍

23 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

3rd purchase of Frank and Beans

3rd purchase of Frank and Beans. Love them!

15 de abril de 2026
Opinião espontânea
logótipo da Frank and Beans

Resposta da Frank and Beans

Thank you for coming back for your third purchase, we really appreciate your support.
Great to hear you’re loving them, that’s exactly what we aim for every time.


Best Regards,
Zac
Customer Care
Frank and Beans

Classificada 4 em 5 estrelas

Best pair of undies ever..

This was my second purchase of your Boxer Briefs. Which tells all. I have been wearing various styles of underwear for the past six decades, and your Boxer Briefs are my new favorites. The reason I didn't give five stars in my review, was because I was unable to purchase the colour's I desired. (unfortunately since my first purchase approximately two years ago, I have been unable to purchase the colour and size I desire. Which leads me to believe that the undies I am so impressed with are no longer in production... BUMMER!

30 de março de 2026
Opinião espontânea
logótipo da Frank and Beans

Resposta da Frank and Beans

Hi Simon,

Thank you for your continued support, it genuinely means a lot to hear that our Boxer Briefs have become your favourites after so many years of trying different styles.

We completely understand the frustration around colours and sizing availability. The good news is that we are releasing new colours very soon across two Boxer Shorts styles and one Boxer Briefs style, expected by the end of May.

These releases will expand our Maxi Cozy Boxer Briefs and Boxer Shorts colour range.

Please keep a lookout for our newsletter or check our website for the latest updates, as these new releases will be announced there first.

We appreciate your patience and support, and we are confident you will love what is coming next.


Best Regards,
Zac
Customer Care
Frank and Beans

Classificada 5 em 5 estrelas

Made the switch and didn't look back

I wanted to make the change to briefs a while ago and I tried a few brands and honestly these were absolutely fantastic. Have held up really well, are super comfy and have heaps of sizes. I didn't think I would follow a undies store's promotional emails but here we are. Have re-up'd since and will potentially do it again.

10 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

OMG - YES!!!!

OMG, undies that FIT!
I am a HUGE man and getting underwear that fits is so hard!
I have used Step One for years, but their quality has gone to the toilet.
I thought I'd try just one pair to see, and as soon as I got them out of the packet I was like, "Holy Sh*T! These are great. SO comfortable and stretchy."

1000% recommended if you are a bigger guy.
Step One is Dead!
Long live Frank and Beans!

31 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

First time buying Frank & Beans boxers…

First time buying Frank & Beans boxers and I am quite impressed to be honest. They are very comfortable and I find that they are quite roomy which is great as it helps when you are active.
They are good value for money boxers and the online shop is well laid out and delivery fast. I will be back for more in the future.

11 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased the string gee panties

Purchased the string gee panties, as bonds discontinued theirs. Frank and beans quaility is amazing, I did size up to a medium so the wouldn’t dig in and they’re perfect. Cute colour-ways and very affordable

2 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

This is my 3rd lot of reg grundies…

This is my 3rd lot of reg grundies after wearing them for the last 4 years and I literally cannot fault them the elastic stays stretchy and doesn't lose strength and the material stays soft and comfortable I wash them with all my other clothes so no special treatment I cannot recommend them highly enough, thanks F&B

5 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poorly designed rags

Poorly designed rags. Worst customer "service"! Don't waste your money on this crap. My order was duplicated at no fault of my own and I was charged postage, for an order I didn't place!

22 de janeiro de 2026
Opinião espontânea
logótipo da Frank and Beans

Resposta da Frank and Beans

Hi Phillip Wilson,

We are sorry to hear about your experience and Apologise for the frustration this has caused.

After reviewing your account, the duplicate order was placed as a separate checkout and processed automatically by the system, which means postage was applied to that order as it was a valid submission. No additional charges are ever applied manually without an order being placed.

That said, we understand how this situation can be confusing and disappointing. Our Customer Care team is always available to review the matter again and reassess the outcome where appropriate. We encourage you to contact us directly so we can look into this further and work towards a fair resolution.

We take all feedback seriously and are continually working to improve both our products and our customer experience.


Best Regards,
Clinton
Customer Care
Frank and Beans

Classificada 1 em 5 estrelas

Sizing discrepancies

I ordered 6 prs of trunks, 3 purple and 3 Grey. They were all L size.
The purples were a perfect fit. The Grey's were a size smaller-go figure?!
Not that impressed at all.

7 de fevereiro de 2026
Opinião espontânea
logótipo da Frank and Beans

Resposta da Frank and Beans

Hi Darren,

Thanks for your feedback. We’re really sorry to hear about the sizing inconsistency between the Purple and Grey Trunks, that’s certainly not the experience we want for our customers.
While all items are labelled the same size, occasional variations can occur between different colour production runs. That said, this is something we take seriously and we’d like the opportunity to resolve this for you.

We also offer free exchanges, so please contact our Customer Care team at hello@frankandbeans.com.au and we’ll be happy to assist.

Thanks for choosing Frank and Beans.

Best Regards,
Clinton
Frank and Beans

Classificada 5 em 5 estrelas

Bye bye chafe

Working in the heat as a tradesperson, I quite often encountered chafe. The bamboo boxers have solved this problem for me!! Totally recommend.

28 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

True to description

True to description
True to size
Fast postage
Ease of checkout, and best of all an Australian company. Great Aussie business would recommend to anyone.

5 de fevereiro de 2026
Opinião espontânea

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