Fraser Hart Opiniões 

1742
TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The service we receive from Fraser Hart at Cribbs Causeway is exceptional. We have bought jewellery and watches over the years and keep going back because the staff are superb. Heather is an absolute... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have bought watches and other jewellery from FH, the service is always ‘personal’ you really feel looked after, never rushed. Each buying experience is excellent. I really wouldn’t go anywhere els... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Shopping for engagement rings in bluewater with no joy until we walked into this branch. Katie was incredibly attentive and couldn't have been more helpful in finding our perfect ring. She wasn't... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

My wife is over the moon with her ring. Very nice people to deal with. Friendly and not at all Pushy Just one point if your purchase has to be altered or delivered from another branch I unders... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria
  2. Loja de roupa

Sobre Fraser Hart

Escrito pela empresa

Fraser Hart is one of the UK’s leading jewellers with 25 shops nationwide. We have a rich history within the jewellery industry spanning over eighty years and are the perfect shopping destination for luxury watches, diamonds, jewellery and gifting. Having begun as a family business, we are proud to maintain a strong family ethos within our company.

At Fraser Hart we continue to invest our resources into enhancing our stores' environments with elegance, warmth and accessible luxury to ensure a special experience for all of our valued customers.

Our staff are expertly trained in fine jewellery, diamonds, bridal and luxury watches, and are ready to assist you every step of the way.

We are especially proud of our incredibly experienced luxury watch buying team who maintain long-established relationships with our brands like OMEGA, TAG Heuer, Longines, Gucci, TUDOR, Breitling and more to bring you the most exclusive timepieces around.

At Fraser Hart we are also expertly-trained diamond specialists and are privileged to have been part of many happy engagement stories.

Customers can chose to shop with us through any of our stores, or online at Fraserhart.co.uk

Our customer service team would be delighted to assist with any queries regarding our stores, products or orders. To contact us, please email sales.team@fraserhart.co.uk


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(1742)

418 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Wedding Ring Choice - Made Simple

Myself and my fiancée have had the most wonderful experience dealing with Fraser Hart Jewlers in Bluewater!
We both wanted to make our wedding as straightforward as possible and thanks to the wonderful staff and we must say especially Deepak, the whole experience has been quite literally 2nd to none!
We honestly can't recommend a Jewelers higher than this one!
The attention to detail, the professionalism and the helpfulness throughout has just been astonishing!
To anyone who is getting married who wants a quality service with an outstanding quality of product look no further than Fraser Hart in Bluewater!!
Just simply the best and they deserve everything good in the future!! xx

16 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Hi Paul

Thank you for taking the time to provide such a lovely review for Deepak and our Bluewater team

We're delighted to hear that the team helped make your wedding journey so special and stress-free

Wishing you both a lifetime of happiness together, and thank you for choosing Fraser Hart to be part of your celebration

- Aoife

Classificada 5 em 5 estrelas

Visited meadowhall store

Visited meadowhall store, where we received first class service from Victoria. She was very helpful, knowledgeable and patient whilst we were chosing our wedding rings and A rado watch. It was a relaxed no pressure expirence. I would recommend Fraser Heart for all jewellery and watch purchases.

17 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Hi Kay

Thank you for your kind 5 star review

We are thrilled to hear of the wonderful service provided by Victoria

- Aoife

Classificada 5 em 5 estrelas

Chelmsford store - Great experience

I recently purchased a watch for my son from the Chelmsford store.
Amy was brilliant and helped me pick options suitable for his age. He loves the watch it was a great choice!

12 de junho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear Amy helped you choose the perfect watch for your son. It's fantastic to know he loves it!

We look forward to welcoming you back again soon.

- Hannah

Classificada 5 em 5 estrelas

Staff very helpful

Staff very helpful and the
Sales girl found just what I wonted

16 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good morning,

Thank you for your 5 star review!

We're delighted to hear our team was so helpful and that our sales colleague found exactly what you were looking for.

We look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

Staff were great

Staff were great, Rod helped me pick the right item and was very informative.

17 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good morning,

Thank you for your 5 star review!

We're delighted to hear Rod was so helpful and informative in finding the right item for you.

We'll be sure to pass on your kind words.

We look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

Great experience

Great experience, fully satisfied. Rod looked after all of my jewellery needs when I attended the Leeds shop.

17 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good morning,

Thank you for your 5 star review!

We're delighted to hear you had a great experience and that Rod looked after all your jewelry needs.

We look forward to welcoming you back soon!

- Hannah

Classificada 5 em 5 estrelas

Gorgeous Bangle

Tracy dealt with me I can’t say anything but good about her she was so professional and her customer service was excellent as I’d been to another well known jewelers got no help customer service was awful ,I’m very happy with the items I bought will definitely shop at Fraser Hart again

14 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good morning,

Thank you for your 5 star review!

We're delighted to hear that Tracy provided such professional service and made your experience so positive.

We look forward to welcoming you back again soon.

- Hannah

Classificada 3 em 5 estrelas

My experience was very rocky

My experience was very rocky, if you place a special order make sure you leave a 12 week window as I was told 8 to 10 but it took 12. I had to purpose with a supplementary ring which I was told was a the right size it wasn’t it was 3 sizes too big. Once this issue had been escalated the experience improved especially when I switched from dealing with James, I then was mainly dealing with billy and the head of the company they were both absolutely brilliant about the situation and came to a resolution and now I’m engaged!

27 de junho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Hi Daniel

Congratulations on your engagement

We are sorry to hear there were delays with your order of your required ring. We do understand how important these moments are, and we're sorry for the disappointment and frustration this caused

We are pleased to hear that Billy and the team were able to resolve this for you

We wish you both a lifetime of love and happiness

- Aoife

Classificada 1 em 5 estrelas

Broken jewellery

I've had my engagement ring since 2018 and my wedding ring since 2021. In 2021, the band of my engagement ring snapped. In 2022, a stone fell out of my wedding ring, after just over a year of wearing it. I was told that this had happened due to general wear and tear which I found an unacceptable excuse. At the beginning of this year, a stone fell out of my engagement ring and today, the band has snapped again. I've stopped going to Fraser Hart for repairs because I don't trust them at all.

My advice to anyone is to never buy jewellery from Fraser Hart. The quality is shocking.

14 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Hi Steph

We are very sorry to read about your experience with your engagement and wedding rings

Over time, ring claws can wear down through everyday wear and tear, and if this happens, diamonds can become loose and may be lost

To allow our team advise further on what has caused the band on your ring to snap again we would need the rings to be assessed by our jeweller

As we don't have the full details of your previous repairs, we'd appreciate the opportunity to review this for you. Please contact our Concierge Team at sales.team@fraserhart.co.uk with your details and if you wish the team will be happy to arrange an assessment and investigate the issue you have experienced

- Aoife

Classificada 5 em 5 estrelas

Excellent jewellers

Excellent jewellers Shannon was incredible helpful and the whole team are friendly and always willing to help with any questions.

27 de junho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Hi Jamie


Thank you for your kind 5 star review

- Aoife

Classificada 5 em 5 estrelas

I have been buying family jewellery…

I have been buying family jewellery here for years. Service and knowledge is impeccable. Always come away something I get really excited about gifting to someone special. See you soon.

12 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Hi Garry

Thank you for your kind 5 star review

We are thrilled to hear of the continued service our team have provided you with

- Aoife

Classificada 5 em 5 estrelas

Sean at Chelmsford store was absolutely…

Sean at Chelmsford store was absolutely fantastic, extremely friendly and very knowledgeable and a great help with my purchase of a TAG watch . The other staff members were also lovely and really helpful with the bangle and necklace for my wife . Would highly recommend them and would definitely go back in the future

11 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear that Sean provided such fantastic service during your TAG watch purchase.

We look forward to welcoming you back again in the future.

- Hannah

Classificada 5 em 5 estrelas

The team at Meadowhall are excellent…

The team at Meadowhall are excellent and attention to detail and customer care comes across genuine and natural….

4 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear that you had such a positive experience with our Meadowhall team

We truly appreciate your support and look forward to welcoming you back again soon.

- Hannah

Classificada 5 em 5 estrelas

Took my engagement ring in for repair

Took my wife’s engagement ring in for repair, from start to finish the service was excellent. Glad to have it back took no time at all. Thank you all very much.

4 de junho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear that you were pleased with the service from start to finish and that your wife's engagement ring was repaired and returned so quickly.

We look forward to welcoming you back again in the future.

- Hannah

Classificada 5 em 5 estrelas

Alisha Was very kind and helpful.

Alisha Was very kind and helpful.

8 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear that Alisha was so kind and helpful during your visit.

We look forward to welcoming you back again soon.

-Hannah

Classificada 5 em 5 estrelas

Excellent service.

Saffron was polite, friendly and knowledgeable and made our experience of choosing my ring ready and enjoyable. A minor glitch in the collection of my ring was overcome by the free delivery within a specified time frame.
One very satisfied customer!

14 de junho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Good Afternoon

Thank you for your kind 5 star review

We are thrilled to hear of the wonderful experience you had with Saffron while shopping for your ring

- Aoife

Classificada 5 em 5 estrelas

We have seen Karen previously this year…

We have seen Karen previously this year when we bought some jewellery.
This week we purchased again. Karen provides a friendly and efficient service.

4 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Hi Susan

Thank you for your kind 5 star review

- Aoife

Classificada 5 em 5 estrelas

I took my Mont Blanc pen to be repaired…

I took my Mont Blanc pen to be repaired and had such good service I had to leave a review. It came back as a brand new pen, and Lynne was utterly charming when I returned to collect it. Speedy, affordable and great service. Exactly what you should get in a luxury boutique. Thanks again!!

1 de julho de 2026
Opinião espontânea
logótipo da Fraser Hart

Resposta da Fraser Hart

Hi Iain

Thank you for your kind 5 star review

We are thrilled our team could assist with your repair and provided you with a great service

- Aoife

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais