The service we receive from Fraser Hart at Cribbs Causeway is exceptional. We have bought jewellery and watches over the years and keep going back because the staff are superb. Heather is an absolute... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The service we receive from Fraser Hart at Cribbs Causeway is exceptional. We have bought jewellery and watches over the years and keep going back because the staff are superb. Heather is an absolute... Ver mais
A empresa respondeu
I have bought watches and other jewellery from FH, the service is always ‘personal’ you really feel looked after, never rushed. Each buying experience is excellent. I really wouldn’t go anywhere els... Ver mais
A empresa respondeu
Shopping for engagement rings in bluewater with no joy until we walked into this branch. Katie was incredibly attentive and couldn't have been more helpful in finding our perfect ring. She wasn't... Ver mais
A empresa respondeu
My wife is over the moon with her ring. Very nice people to deal with. Friendly and not at all Pushy Just one point if your purchase has to be altered or delivered from another branch I unders... Ver mais
A empresa respondeu
Escrito pela empresa
Fraser Hart is one of the UK’s leading jewellers with 25 shops nationwide. We have a rich history within the jewellery industry spanning over eighty years and are the perfect shopping destination for luxury watches, diamonds, jewellery and gifting. Having begun as a family business, we are proud to maintain a strong family ethos within our company.
At Fraser Hart we continue to invest our resources into enhancing our stores' environments with elegance, warmth and accessible luxury to ensure a special experience for all of our valued customers.
Our staff are expertly trained in fine jewellery, diamonds, bridal and luxury watches, and are ready to assist you every step of the way.
We are especially proud of our incredibly experienced luxury watch buying team who maintain long-established relationships with our brands like OMEGA, TAG Heuer, Longines, Gucci, TUDOR, Breitling and more to bring you the most exclusive timepieces around.
At Fraser Hart we are also expertly-trained diamond specialists and are privileged to have been part of many happy engagement stories.
Customers can chose to shop with us through any of our stores, or online at Fraserhart.co.uk
Our customer service team would be delighted to assist with any queries regarding our stores, products or orders. To contact us, please email sales.team@fraserhart.co.uk
Queen Street, G1 3ED, Glasgow, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The service we receive from Fraser Hart at Cribbs Causeway is exceptional. We have bought jewellery and watches over the years and keep going back because the staff are superb. Heather is an absolute delight and we recently had the pleasure of dealing Sam in Heather’s absence and he too was a joy, so helpful. I couldn’t recommend Fraser Hart at Cribbs more highly.

Resposta da Fraser Hart
My wife is over the moon with her ring. Very nice people to deal with. Friendly and not at all Pushy
Just one point if your purchase has to be altered or delivered from another branch I understand that deliveries to Solihull are only made on Fridays
Many thanks and every success in thr fuure

Resposta da Fraser Hart
I have bought watches and other jewellery from FH, the service is always ‘personal’ you really feel looked after, never rushed. Each buying experience is excellent. I really wouldn’t go anywhere else.
Deepak, thank you for looking after me, I very much enjoyed our conversation.
Ken

Resposta da Fraser Hart
Took my watch in to the Plymouth branch to be sent away for a new battery to fitted.
The branch manager was very helpfull and friendly, thank you for the great service.

Resposta da Fraser Hart
Alex she was amazing she was helping me a lot to choose a nice gift for my girlfriend very polite and very smiling 😊 I was at Newbury Fraser Hart

Resposta da Fraser Hart
Visited Glasgow store Argyll arcade. Outstanding service from Anne, Lauren and Rachel. Nothing was a problem and went out of their way to make sure we got exactly what we wanted.
Would certainly visit this store again.

Resposta da Fraser Hart
The staff at the Bromley store are really very helpful and professional. I bought a wedding band and had to change the size a couple of times. Every time I visited the store the staff were great and nothing was too much trouble. I highly recommend Fraser Hart.

Resposta da Fraser Hart
Recently bought a new Longines Hydroconquest from Callum at the Meadowhall store. Callum is one of the best people I've ever dealt with, an absolute professional from start to finish and his customer service is exceptional. As far as I'm concerned he is my go-to guy for any future Longines acquisitions. Highly recommended.

Resposta da Fraser Hart
From the moment we arrived at the Cambridge store we were treated professionally with 1st class service. Staff were very welcoming and once I had chosen my choice of watches to try on we were shown to a desk and offered a drink since the weather was very warm. I believe the manager dealt with us to begin and once I had chosen, I was passed to another friendly member of the team who arranged payment, resizing and registration of my watch. We went through the warranty and insurance’s available. I am now a very happy owner of the Tudor Pelagos LHD being a right wrist wearer. On the day the included rubber strap had gone missing and was assured that it would be ordered and sent out to me. I have a UPS tracking number so shouldn’t be long before it arrives.
The only other thing I wish I had was the white outer sleeve for the watch box, hopefully next time I go in they will have one available.

Resposta da Fraser Hart
Ellie May is always very nice. She has served me several times and never changes. Always polite and cant do enough and always smiley .

Resposta da Fraser Hart
The gold cross I bought as a gift was exactly as described, beautifully packaged and promptly delivered. Excellent service.

Resposta da Fraser Hart
Great service picking out a engagement ring for my friend and his magical proposal

Resposta da Fraser Hart
Caitlin was superb from beginning to end. She listened carefully to what I wanted and gave honest opinions on a range of options. I was only there to have a look but made my purchase due to her expertise, attitude and experience. Brilliant.

Resposta da Fraser Hart
Very pleasant and helpful staff.
I bought two watches very different but both beautiful and great value for money.
Thanks 👍

Resposta da Fraser Hart
Always a warm welcome from the Fraser Hart Worcester team - happy to spend time with you carefully listening to what you’re interested in, asking further questions to help you consider products you may not be aware of! Knowledgable and never rushed or hurried - my goto place for jewellery purchases and watches (which i have several!)
Shout out to Shannon who has been very helpful - especially on the latest purchases of bangles for both my sister’s 60th birthday and another for a celebration for my wife.

Resposta da Fraser Hart
Bought a diamond wedding band with engagement ring 13 months ago.
One of the main big diamonds and claw that holds in broke and lost diamond.
Took it to drakes circus Plymouth to be looked at.
Paid £30 deposit for them also to send away.
Week later gets a email to say it will cost £400 as it is wear and tear, my husband bought it for £900 also I only wear it 3 days as I work for the nhs and not allowed to wear it.
Disappointed with the service.
Who would of thought 13 months old and wear and tear I’m told.

Resposta da Fraser Hart
Venla and Sam the Manager have gone above and beyond to make sure we are taken care of in my first luxury watch purchase yesterday! I was disappointed that my seaster was having defects in the bezel and needed sorting out in house. Me without being a watch on my wrist for 2 months has been taken into consideration and made sure im leaving with a Luxury watch on my wrist for the first time in my life! Remarkable experience.

Resposta da Fraser Hart
They staff have been incredible here.
They have been so helpful and responsive. Wouldn't hesitate to recommend them.
Will definitely be back to complete the set.
Special thanks to Heather and Venla.

Resposta da Fraser Hart
Great service as usual from the staff at Meadowhall. Made everything nice and simple with my recent purchase.

Resposta da Fraser Hart
Very helpful assistant (Evan) who was knowledgeable and understood what we were looking for. No pressure to buy more expensive watch but actually ended up buying two! Got a good discount which was brilliant.

Resposta da Fraser Hart
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.