Fraser Hart Opiniões 

1742
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

The service we receive from Fraser Hart at Cribbs Causeway is exceptional. We have bought jewellery and watches over the years and keep going back because the staff are superb. Heather is an absolute... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have bought watches and other jewellery from FH, the service is always ‘personal’ you really feel looked after, never rushed. Each buying experience is excellent. I really wouldn’t go anywhere els... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Shopping for engagement rings in bluewater with no joy until we walked into this branch. Katie was incredibly attentive and couldn't have been more helpful in finding our perfect ring. She wasn't... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

My wife is over the moon with her ring. Very nice people to deal with. Friendly and not at all Pushy Just one point if your purchase has to be altered or delivered from another branch I unders... Ver mais

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Sobre Fraser Hart

Escrito pela empresa

Fraser Hart is one of the UK’s leading jewellers with 25 shops nationwide. We have a rich history within the jewellery industry spanning over eighty years and are the perfect shopping destination for luxury watches, diamonds, jewellery and gifting. Having begun as a family business, we are proud to maintain a strong family ethos within our company.

At Fraser Hart we continue to invest our resources into enhancing our stores' environments with elegance, warmth and accessible luxury to ensure a special experience for all of our valued customers.

Our staff are expertly trained in fine jewellery, diamonds, bridal and luxury watches, and are ready to assist you every step of the way.

We are especially proud of our incredibly experienced luxury watch buying team who maintain long-established relationships with our brands like OMEGA, TAG Heuer, Longines, Gucci, TUDOR, Breitling and more to bring you the most exclusive timepieces around.

At Fraser Hart we are also expertly-trained diamond specialists and are privileged to have been part of many happy engagement stories.

Customers can chose to shop with us through any of our stores, or online at Fraserhart.co.uk

Our customer service team would be delighted to assist with any queries regarding our stores, products or orders. To contact us, please email sales.team@fraserhart.co.uk


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,7

Todas as opiniões

(1742)

418 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Outstanding Service

The service we receive from Fraser Hart at Cribbs Causeway is exceptional. We have bought jewellery and watches over the years and keep going back because the staff are superb. Heather is an absolute delight and we recently had the pleasure of dealing Sam in Heather’s absence and he too was a joy, so helpful. I couldn’t recommend Fraser Hart at Cribbs more highly.

20 de agosto de 2026
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Resposta da Fraser Hart

Hi Peter

Thank you for taking the time to leave such lovely feedback for our Cribbs team

We are thrilled to hear of the wonderful service you continue to receive

- Aoife

Classificada 4 em 5 estrelas

Ring a Ding Ding

My wife is over the moon with her ring. Very nice people to deal with. Friendly and not at all Pushy
Just one point if your purchase has to be altered or delivered from another branch I understand that deliveries to Solihull are only made on Fridays
Many thanks and every success in thr fuure

21 de agosto de 2026
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Resposta da Fraser Hart

Hi John

Thank you for your kind 5 star review

We are thrilled your wife is over the moon with her new ring

- Aoife

Classificada 5 em 5 estrelas

Another superb experience.

I have bought watches and other jewellery from FH, the service is always ‘personal’ you really feel looked after, never rushed. Each buying experience is excellent. I really wouldn’t go anywhere else.
Deepak, thank you for looking after me, I very much enjoyed our conversation.
Ken

19 de agosto de 2026
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Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear you've consistently enjoyed such a personal and relaxed experience with us.

We truly appreciate your continued support and look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

Took my watch in to the Plymouth branch…

Took my watch in to the Plymouth branch to be sent away for a new battery to fitted.
The branch manager was very helpfull and friendly, thank you for the great service.

19 de agosto de 2026
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Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear our Plymouth branch manager was so helpful and friendly when assisting with your watch battery replacement.

We really appreciate your kind words and look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

Alex she was amazing she was helping me…

Alex she was amazing she was helping me a lot to choose a nice gift for my girlfriend very polite and very smiling 😊 I was at Newbury Fraser Hart

17 de agosto de 2026
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Resposta da Fraser Hart

Good morning,

Thank you for your 5 star review!

We're delighted to hear Alex was so helpful, polite, and friendly while helping you choose the perfect gift for your girlfriend.

We look forward to welcoming you back to our Newbury store again soon! 😊

- Hannah

Classificada 5 em 5 estrelas

Fantastic service

Visited Glasgow store Argyll arcade. Outstanding service from Anne, Lauren and Rachel. Nothing was a problem and went out of their way to make sure we got exactly what we wanted.
Would certainly visit this store again.

1 de junho de 2026
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Resposta da Fraser Hart

Good morning,

Thank you for your 5 star review!

We're delighted to hear Anne, Lauren and Rachel went above and beyond to make sure you found exactly what you wanted.

We look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

The staff at the Bromley store are…

The staff at the Bromley store are really very helpful and professional. I bought a wedding band and had to change the size a couple of times. Every time I visited the store the staff were great and nothing was too much trouble. I highly recommend Fraser Hart.

14 de agosto de 2026
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Resposta da Fraser Hart

Good morning,

Thank you for your 5 star review!

We're delighted to hear the Bromley team provided such helpful and professional service throughout your wedding band journey.

We look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

Recently bought a new Longines…

Recently bought a new Longines Hydroconquest from Callum at the Meadowhall store. Callum is one of the best people I've ever dealt with, an absolute professional from start to finish and his customer service is exceptional. As far as I'm concerned he is my go-to guy for any future Longines acquisitions. Highly recommended.

9 de junho de 2026
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Resposta da Fraser Hart

Good morning,

Thank you for your 5 star review!

We're delighted to hear Callum provided such exceptional, professional service and made your Longines purchase such a positive experience.

We look forward to welcoming you back for your next Longines purchase!

- Hannah

Classificada 5 em 5 estrelas

1st class customer service 5*

From the moment we arrived at the Cambridge store we were treated professionally with 1st class service. Staff were very welcoming and once I had chosen my choice of watches to try on we were shown to a desk and offered a drink since the weather was very warm. I believe the manager dealt with us to begin and once I had chosen, I was passed to another friendly member of the team who arranged payment, resizing and registration of my watch. We went through the warranty and insurance’s available. I am now a very happy owner of the Tudor Pelagos LHD being a right wrist wearer. On the day the included rubber strap had gone missing and was assured that it would be ordered and sent out to me. I have a UPS tracking number so shouldn’t be long before it arrives.
The only other thing I wish I had was the white outer sleeve for the watch box, hopefully next time I go in they will have one available.

8 de agosto de 2026
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Resposta da Fraser Hart

Good morning,

Thank you for your 5 star review!

We're delighted to hear the Cambridge team provided such welcoming, professional service and made your watch-buying experience so enjoyable.

We look forward to welcoming you back again!

- Hannah

Classificada 4 em 5 estrelas

Ellie May is always very nice

Ellie May is always very nice. She has served me several times and never changes. Always polite and cant do enough and always smiley .

11 de agosto de 2026
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Resposta da Fraser Hart

Good morning,

Thank you for your 4 star review!

We're delighted to hear Ellie-May consistently provides such friendly, polite, and attentive service.

We look forward to welcoming you back again soon.

- Hannah

Classificada 5 em 5 estrelas

The gold cross I bought as a gift was…

The gold cross I bought as a gift was exactly as described, beautifully packaged and promptly delivered. Excellent service.

8 de agosto de 2026
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Resposta da Fraser Hart

Hi Carol

Thank you for your kind review , we are thrilled you are happy with your recent order

We hope the recipient loves their new item

- Aoife

Classificada 5 em 5 estrelas

Great service picking out a engagement …

Great service picking out a engagement ring for my friend and his magical proposal

28 de julho de 2026
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Resposta da Fraser Hart

Hi Sasha

Thank you for your kind 5 star review

We are thrilled our team could be part of this exciting time

- Aoife

Classificada 5 em 5 estrelas

Caitlin was superb from beginning to…

Caitlin was superb from beginning to end. She listened carefully to what I wanted and gave honest opinions on a range of options. I was only there to have a look but made my purchase due to her expertise, attitude and experience. Brilliant.

10 de agosto de 2026
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Resposta da Fraser Hart

Hi Richard

Thank you for your lovely 5 star review

We are thrilled to hear Caitlyn could assist you with your recent purchase and provided you with such a lovely experience

- Aoife

Classificada 5 em 5 estrelas

Fraser Hart watches.

Very pleasant and helpful staff.
I bought two watches very different but both beautiful and great value for money.
Thanks 👍

2 de julho de 2026
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Resposta da Fraser Hart

Hi Peter

Thank you for your kind 5 star review

- Aoife

Classificada 5 em 5 estrelas

Always a warm welcome from the Fraser…

Always a warm welcome from the Fraser Hart Worcester team - happy to spend time with you carefully listening to what you’re interested in, asking further questions to help you consider products you may not be aware of! Knowledgable and never rushed or hurried - my goto place for jewellery purchases and watches (which i have several!)

Shout out to Shannon who has been very helpful - especially on the latest purchases of bangles for both my sister’s 60th birthday and another for a celebration for my wife.

8 de agosto de 2026
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Resposta da Fraser Hart

Hi Nick

Thank you for taking the time to provide such lovely feedback for Shannon and our Worcester team

We’re delighted the team have made your shopping experiences so enjoyable

We hope your sister and wife loved their special gifts

- Aoife

Classificada 1 em 5 estrelas

Bought a diamond wedding band with…

Bought a diamond wedding band with engagement ring 13 months ago.
One of the main big diamonds and claw that holds in broke and lost diamond.
Took it to drakes circus Plymouth to be looked at.
Paid £30 deposit for them also to send away.
Week later gets a email to say it will cost £400 as it is wear and tear, my husband bought it for £900 also I only wear it 3 days as I work for the nhs and not allowed to wear it.
Disappointed with the service.
Who would of thought 13 months old and wear and tear I’m told.

1 de agosto de 2026
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Resposta da Fraser Hart

Hi Allison

We are sorry to hear you are disappointed with the outcome of your recent repair assessment

Having reviewed this internally, our jeweller has advised that no manufacturing fault was found and that the damage has been assessed as accidental damage, as the ring is showing signs of wear throughout. The shank is marked and scratched, and the claws are worn and broken

Our store team have advised that they contacted you by email regarding this and offered a resolution at no cost. If you could please confirm with the store whether you wish to proceed, they will be happy to arrange the next steps

- Aoife

Classificada 5 em 5 estrelas

Venla and Sam the Manager have gone…

Venla and Sam the Manager have gone above and beyond to make sure we are taken care of in my first luxury watch purchase yesterday! I was disappointed that my seaster was having defects in the bezel and needed sorting out in house. Me without being a watch on my wrist for 2 months has been taken into consideration and made sure im leaving with a Luxury watch on my wrist for the first time in my life! Remarkable experience.

9 de agosto de 2026
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Resposta da Fraser Hart

Good Morning

Thank you for your kind 5 star review

We are thrilled Venla and Sam could assist you with your purchase and provided you with such a great experience

We hope you enjoy wearing your new watch

- Aoife

Classificada 5 em 5 estrelas

They staff have been incredible here.

They staff have been incredible here.
They have been so helpful and responsive. Wouldn't hesitate to recommend them.
Will definitely be back to complete the set.
Special thanks to Heather and Venla.

6 de agosto de 2026
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Resposta da Fraser Hart

Hi Claire

Thank you for kind 5 star review

We are thrilled our Cribbs team could assist you and provided you with a great experience

We look forward to welcoming you back in store again in future

- Aoife

Classificada 5 em 5 estrelas

Great service as usual from the staff…

Great service as usual from the staff at Meadowhall. Made everything nice and simple with my recent purchase.

9 de agosto de 2026
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Resposta da Fraser Hart

Hi Richard

Thank you for your kind 5 star review

We are thrilled our team could assist with your purchase

- Aoife

Classificada 5 em 5 estrelas

Friendly staff and made to feel welcome.

Very helpful assistant (Evan) who was knowledgeable and understood what we were looking for. No pressure to buy more expensive watch but actually ended up buying two! Got a good discount which was brilliant.

10 de agosto de 2026
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Resposta da Fraser Hart

Good Morning

Thank you for your kind 5 star review

We are thrilled Evan could assist you during your visit and provided you with a great shopping experience

- Aoife

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