logótipo da FreestyleXtreme Australia
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FreestyleXtreme Australia Opiniões 

693
•
TrustScore: 4.5 em 5

4,6

Loja de roupa
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First time I've dealt with freestyle extreme. Ordered an Endeavor Archetype 162 at a fantastic price. Received the board in under 4 days from New Zealand to our residence in Australia. Came well bubbl... Ver mais

Classificada 5 em 5 estrelas

Great price and recieved my sidi crossfire boots in 8 days (uk to Australia).Bought a pair off fc moto Germany,Australia post lost them and fc moto don't respond to emails or answer their phone so not... Ver mais

Classificada 5 em 5 estrelas

Trusted excellent group I enjoy purchasing goods I need through freestyle extreme Every thing I’ve purchased has arrived in good condition at a good time no stuff arounds Good quality products I re... Ver mais

Classificada 5 em 5 estrelas

Always get excellent service from FreestyleeXtreme have been buying clothing for my son from them for years now. Always get quick accurate deliver. Excellent communicate with staff if needed. Always... Ver mais

Informações sobre a empresa

  1. Loja de roupa

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

693 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(693)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Ordered mtb body armour from these…

Ordered mtb body armour from these guys. Website said they had three items in stock yet it took them a week after taking payment to tell me they were out of stock. Seems dishonest. Needed the armour for a race which i wont not be able to source in time now. Yet to get a refund, Won't be using this company again.

23 de junho de 2019
Opinião espontânea
Classificada 2 em 5 estrelas

After waiting and waiting

After waiting and waiting, package finally arrived. Only to find out I had been sent the wrong order. I had purchased 3 pairs of dickies pants for my partner because he was going overseas. I got shoes instead. I emailed customer service, they were nice about everything and told me I can return the shoes, but now they no longer had one of the pants I ordered? I live in rural Australia and I just couldn't get to the post office. So I decided to keep the shoes. But the only thing is I paid just over $200 for the pants. And I looked on their website for the shoes and they're only $120. So I asked if I could get refunded the difference or even a voucher or something. NO REPLY

20 de junho de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Extremely slow delivery

Extremely slow delivery - paid for express postage and item wasn't even posted before the estimated delivery day. Very slow response from customer service. I had to remind them about the item I purchased. Currently in a PayPal dispute. Avoid this retailer.

24 de abril de 2019
Opinião espontânea
logótipo da FreestyleXtreme Australia

Resposta da FreestyleXtreme Australia

Hi Peter,

We have tried to reach you over the phone in the past 2 days, but without success, therefore, I am sending you this email in order to inform you what happened with your order.

Unfortunately, due to a human error, the wrong label was added on the package and it wasn't sent with the postage method you have chosen. Therefore, you are 100% entitled to receive a refund for the postage fee and in order to compensate for the inconveniences created, we can also offer you a 20% discount/refund for the product.

Hope this will improve your experience with FreestyleXtreme and amend/change this review and accept our sincere apologies for the inconveniences created!

Really sorry about the whole situation created so far!

In case you need our assistance with anything else, please let us know.

Best regards,
FreestyleXtreme

Classificada 5 em 5 estrelas

Best website I ever ordered on

Best website I ever ordered on. Super quick delivery ( even to Australia) and super easy exchange process. Efficient and helpful communication with the staff.
I extremely recommend!

7 de fevereiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Professional trustworthy company I…

Professional trustworthy company I bought several things all arrived on time, great communication and easy track service on item. Will definitely buy from them again.

21 de janeiro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Product was not what I ordered

Product was not what I ordered. Returned bag and many messages later have not received a reply or refund. Bought as a Christmas present for my son. Very disappointed and $150 out of pocket, my son wanted this snow board bag for trip to Japan shortly and needs to purchase another.

18 de janeiro de 2019
Opinião espontânea
logótipo da FreestyleXtreme Australia

Resposta da FreestyleXtreme Australia

Hi Melissa,
We totally appreciate your disappointment at receiving the wrong bag & apologise for the incorrect item listing on Ebay.
Please could you check your spam/ junk folder as we replied to your email on January 10th & as yet haven't heard back from you - here is the copy :-

"Jan 10 at 2:11 PM
Hi Melissa

Thank you for your mail

Your return was confirmed earlier this week so we created a new order for the replacement and instructed our warehouse to inspect the item to make sure it is correct this time around.

Sadly they have informed us that all our stock is similar to the roller bag you received, so it appears that we won't be able to supply you with the correct bag, our deepest apologies for this inconvenience.

Is there another item you wish to receive ? or should we process the full refund of your order?

Awaiting your reply and again our so sorry for the troubles

Regards
Jason"

If you could reply to the email that would be great so we can resolve this as quickly as possible for you.
Kind regards,
Karen, FSX

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