Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The last 6 bottles of milk have all gone bad way before the date, I can no longer trust the milk brand, and won't be using it again, I'll be swapping to Waitrose Organic.

Classificada 1 em 5 estrelas

We bought 2 different bottles of Freshways milk from different convenience stores in the last week. Both had 4 or 5 days until the expiry date. The first smelt odd immediately on opening and tasted... Ver mais

Classificada 3 em 5 estrelas

There's a corner shop close to me that sells this brand of milk. However I always go for the small 1 pint because once that top is opened you are on the clock. Doesn't matter if it's refrigerated, t... Ver mais

Classificada 1 em 5 estrelas

MILK SOUR BEFORE OPENING Four days before use-by date, on first opening, overwhelming bad, with an appalling, nauseous, gut wretching smell. Two bottles of 2 litres. Terrible. Company does not respon... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de entrega de leite
  2. Lacticínios
  3. Fornecedor de laticínios

Escrito pela empresa

It’s all in the delivery! We’re proud to offer the freshest milk and dairy products on the market. Our distribution network gets your order from the farm to your door in hours. We do the hard work; you milk the rewards.


Informações de contacto

1,3

Muito mau

TrustScore: 1.5 em 5

64 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 8% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Can't put 0 star review so minus 5 from…

Can't put 0 star review so minus 5 from me. Say whatever you want freshways your milk is always off before the use by date I asked a friend to pick me up some milk and it was this off rubbish it stank as usual so straight down the toilet again

8 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Went for a bowl of cereal milk date was…

Went for a bowl of cereal milk date was in date it said 11th July it’s the 6th and it was revolting completely gone off freshways more like moldways I got bamboozled into consuming gone off milk

6 de julho de 2025
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi Callum,

We are sorry to hear that you experienced issues with the milk you purchased from us.
We assure you that our products undergo rigorous quality checks and the shelf-life is determined through extensive testing.
If you wouldn't mind would you be able to send us some more information and images regarding the issues you've had in an E-mail to hello@freshways.co.uk and we can look into this more for you.

Thanks, Arun

Classificada 1 em 5 estrelas

Off milk

The milk is constantly going off 2 - 3 days before the best before date, despite being stored correctly.

9 de junho de 2025
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi Philippa,

We are sorry to hear that you experienced issues with the milk you purchased from us.
We assure you that our products undergo rigorous quality checks and the shelf-life is determined through extensive testing.
If you wouldn't mind would you be able to send us some more information and images regarding the issues you've had in an E-mail to hello@freshways.co.uk and we can look into this more for you.

Thanks, Arun

Classificada 1 em 5 estrelas

Freshways.co.uk - Their customer service is as disappointing as their milk!

Freshways.co.uk should consider rebranding; incorporating the word "Fresh" into their name is an insult to my taste buds!

I recently purchased a 2-litre bottle of their Whole Milk from my local Bargain Booze. It wasn't cheap at £1.79, but I was desperate for milk, so I paid the extra price.

A few minutes after arriving home, I opened the milk only to be greeted by a rather unpleasant plastic aroma and taste, rendering the product completely unusable. Concerned that the milk might have been contaminated, I contacted Freshways and received a half-hearted apology with no offer for any resolution.

Their customer service is as disappointing as their milk! They claimed to keep a sample of every batch, which they test in their lab, and insisted that they found nothing wrong. That was the end of their response.

If I owned this company, I would be quite upset that my customers were having such a poor experience. I wouldn't ignore their feedback. At the very least, I would initiate an investigation into what might be going wrong. Simply responding to a complaint by saying they tested a sample and refusing to acknowledge other aspects of the manufacturing or delivery process feels like burying one’s head in the sand.

Shame on you, Freshways, for not caring enough; your customers deserve so much better!

**Update**

In response to the owner, I sent you a copy of my original email complaint at the beginning of July. You have not replied!

26 de maio de 2025
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi Christopher,

We are sorry to hear that you experienced issues with the milk you purchased from us and the poor customer service you received afterwards.
We assure you that our products undergo rigorous quality checks and the shelf-life is determined through extensive testing.
If you wouldn't mind would you be able to send us some more information and images regarding the issues you've had in an E-mail to hello@freshways.co.uk and we can look into this more for you and come to a resolution.

Thanks, Arun

Classificada 1 em 5 estrelas

Freshways milk is consistently bad

Freshways milk is consistently bad. Never tastes fresh, always has a stale aftertaste and goes off incredibly quickly.
Should be called Sourways with how many I've bought that have gone off.
I completely avoid this product now whenever I see it!

1 de maio de 2025
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi Mrs Viney,

We are sorry to hear that you experienced issues with the milk you purchased from us.
We assure you that our products undergo rigorous quality checks and the shelf-life is determined through extensive testing.
If you wouldn't mind would you be able to send us some more information and images regarding the issues you've had in an E-mail to hello@freshways.co.uk and we can look into this more for you.

Thanks, Arun

Classificada 1 em 5 estrelas

Their semi skimmed milk tastes…

Their semi skimmed milk tastes disgusting, it's like there's some kind of horrible chemical added to it. Undrinkable.

25 de março de 2025
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi Geoff,

We are sorry to hear that you experienced issues with the milk you purchased from us.
We assure you that our products undergo rigorous quality checks and the shelf-life is determined through extensive testing.
If you wouldn't mind would you be able to send us some more information and images regarding the issues you've had in an E-mail to hello@freshways.co.uk and we can look into this more for you.

Thanks, Arun

Classificada 1 em 5 estrelas

Off before Use By date

Second time I have bought Freshways milk. Both bottles sour before the use by date. The latest one just one day after opening. This seems to be a common issue. Something dodgy going on, I suspect.

2 de março de 2025
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi,

We are sorry to hear that you experienced issues with the milk you purchased from us.
We assure you that our products undergo rigorous quality checks and the shelf-life is determined through extensive testing.
If you wouldn't mind would you be able to send us some more information and images regarding the issues you've had in an E-mail to hello@freshways.co.uk and we can look into this more for you.

Thanks, Arun

Classificada 1 em 5 estrelas

Just opened a brand new bottle date…

Just opened a brand new bottle date 26th of feb and it stinks, emptied it down the drain and its like cottage cheese, disgusting i dont usually buy milk from corner shops but this stuff is rotten

19 de fevereiro de 2025
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi,

We are sorry to hear that you experienced issues with the milk you purchased from us.
We assure you that our products undergo rigorous quality checks and the shelf-life is determined through extensive testing.
If you wouldn't mind would you be able to send us some more information and images regarding the issues you've had in an E-mail to hello@freshways.co.uk and we can look into this more for you.

Thanks, Arun

Classificada 1 em 5 estrelas

We have been scammed.

We have been scammed.. had £420 taken from our account never been to the shop before but they somehow got our card details and robbed us of £420 be careful anyone going in there .. got police involved we live in the south of England..

29 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

MILK SOUR BEFORE OPENING

MILK SOUR BEFORE OPENING
Four days before use-by date, on first opening, overwhelming bad, with an appalling, nauseous, gut wretching smell. Two bottles of 2 litres. Terrible. Company does not respond if you contact them.

16 de dezembro de 2024
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi Graham,

We are sorry to hear that you experienced issues with the milk you purchased from us.
We assure you that our products undergo rigorous quality checks and the shelf-life is determined through extensive testing.
If you wouldn't mind would you be able to send us some more information and images regarding the issues you've had in an E-mail to hello@freshways.co.uk and we can look into this more for you.

Thanks, Arun

Classificada 1 em 5 estrelas

FO NOT DRINK

Bad- the website does not clearly state if they are using bovine (cancer causing) STAY AWAY

30 de novembro de 2024
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi Bianca,

At Freshways, we are deeply committed to sustainability and to reducing our environmental impact throughout our supply chain. This includes prioritising transparency in the sourcing and production of our dairy products.

We can confirm that the methane-reducing feed additive, Bovaer, is not currently used within the Freshways supply chain. While we continuously monitor innovations that align with our sustainability goals, any decisions to incorporate such solutions will be made in consultation with our partners, ensuring they meet the highest standards of quality, traceability, and effectiveness.

Freshways remains dedicated to working with our suppliers to foster a sustainable future for the dairy industry.

Many Thanks,
Arun

Classificada 1 em 5 estrelas

Does not have a fresh taste. Poured away.

Bought fresh then opened the following day. Certainly not fresh. Will never buy again. You get what you pay for. Doesn't even reach its estimated shelf life. Do farmers a favour and buy decent milk. As one review said, " should be called sourways".

27 de outubro de 2024
Opinião espontânea
logótipo da Freshways

Resposta da Freshways

Hi Graham,

We are sorry to hear that you experienced issues with the milk you purchased from us.
We assure you that our products undergo rigorous quality checks and the shelf-life is determined through extensive testing.
If you wouldn't mind would you be able to send us some more information and images regarding the issues you've had in an E-mail to hello@freshways.co.uk and we can look into this more for you.

Thanks, Arun

Classificada 3 em 5 estrelas

Great taste but goes off very quickly.

There's a corner shop close to me that sells this brand of milk. However I always go for the small 1 pint because once that top is opened you are on the clock. Doesn't matter if it's refrigerated, this brand of milk always seems to go off way before the expected date. First time I thought it was a one off but after several more similar times it's a waste of money buying the larger options.

It's a shame too because a freshly opened one does taste great and I really like it with my tea. It's just disappointing that keeping it longer than a day just leads to to expiring immediately.

22 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Gobsmacked

No matter what shop I buy it from, the semi-skimmed milk is always stale on purchase. It should be called STALEWAYS!

WHERE THE HECK IS TRADING STANDARDS NOWADAYS... WITH ANYTHING?!!

8 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

All local corner shops around here sell…

All local corner shops around here sell this milk and every single time it goes off before it should do. I have now stopped buying it, the last straw was I went to use it and it already curdled 4 days before it was meant to, and at £2 a time for a 2liter, it is unacceptable!

23 de agosto de 2024
Opinião espontânea

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